Jobs

Jobs at Wakanow.com for VIP Associates in Lagos

Wakanow.com is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more. We are recruiting to fill the vacant position below:

Job Title: VIP Associate Job Opening ID: WKN/29/JB Location: Lekki, Lagos Job Description

The VIP Associate will be the driving engine for Wakanow product sales to the company’s high-net-worth customer category.
Our VIP Client category includes but not limited to business executives, politicians, expatriates, senior government officials, celebrities, etc.
You will be responsible for identifying, acquiring and ensuring overall customer satisfaction by providing customised travel packages and personalised services to meet the customers’ needs.

Responsibilities

Ensure the identification and conversion of VIP’s within and outside the country into clients of the organisation
Plan and sell flights, accommodations, transportations, insurance and other travel services to VIP clients.
To facilitate direct pro-active retention activities for active, or dormant VIP customer, thus increasing Company revenues and VIP customers satisfaction levels.
Provide personalised customer service in a manner that goes beyond what is expected; when required.
Keep self-aware and updated with the competitors’ performance, strategy and new product launches.
Ensure the Fulfilment of all travel service requests for all Wakanow VIP clients.
Maintain excellent relationships with High Net Individual sales account management with a joint goal to keep our clients satisfied and loyal for future services.
Collaborate with clients to determine their needs and advise them on appropriate destination, modes of transportations, travel dates, costs and accommodations.
Maintain excellent relationship with VIP clients in conjunction with the Client Management team to keep the organisation's clients satisfied and loyal.
Show confidence in up-selling and liaising with VIP clients.

Experience and Qualification

Bachelors’ degree
Master’s degree in a relevant field is an added advantage
7 years’ experience in VIP Client Management and Sales

Skills:

Excellent interpersonal skills.
Excellent knowledge of the travel and hospitality industry.
Multi-Tasking abilities.
An analytical approach to problem-solving.
Presentable.
Exceptional communication – English.
Exceptional selling skills.
Assertive & Diplomatic.
Wide network of VIPs
Diplomatic & Assertive, Exceptional Selling, Knowledge of Hospitality Industry, Presentable