Jobs

Vodafone Nigeria Job for a Proactive Management Officer

Vodafone Global Enterprise (VGE) is our Global organisation, committed to providing innovative products and services to enable multi-national organisations to stay agile and competitive - wherever in the world they do business. We are on a journey to pioneer a world of total communications solutions, where fixed, mobile, voice and data will all become one mobility solution and are able to help our clients do 'more with less' by empowering employees to work more flexibly and efficiently. We are recruiting to fill the position below:

Job Title: Proactive Management Officer - Network Monitoring Job Ref: 0707/CRM/OPS/NIG Location: Lagos Job Type: Full-time Employment Type: Permanent Purpose

The Job holder is required to monitor the network in a bid to minimize service impact to customers and reduce MTTR on faults to the barest minimal.

Principal Accountabilities Network monitoring;

Monitor alarms and performance information on 24x7 basis as operated by the shift systems
Responsible for the day to day monitoring, logging and first troubleshooting of all events on the core and access network.
Incident Management across the functions of the CSOC
Providing feedback and reports to customer on Incidents through the lifecycle of the incident
Providing information and update to Vodacom Management through the lifecycle of incidents
Escalation of faults exceeding respective Mean Time To Restore (MTTR)
Periodic Reporting on Vendor and Supplier performance
Perform First-Level, professional troubleshooting support
Supporting resolution of incidents with other resolver teams and Vendors
Other job duties and responsibilities as assigned

Communications and Work Relationships:

Internal: All staff
External: Customers and Vendors/Providers.
Other Business Units: All Departments

Knowledge

The job holder must have a Good University Degree/HND in Electrical/Electronic Engineering or related fields
Good knowledge of SLA metrics and measurements,
Proficiency in the use of Ticketing Platform-Sage Pastel Evolution
Proficiency in the troubleshooting of Routing protocols such as OPSF, BGP, MPLS
Proficiency in Microsoft Office (Excel & Powerpoint)
A minimum of 3 years post NYSC experience in a similar Network Operations environment.
Possession of CCNA is an added advantage.
Proficiency in the use monitoring tools e.g. NMS, Cacti, Azotel, Nagios, Entuity, Cambridge VNMS, SAF,NEC & Ceragon NMSs

Skills: