Jobs at Excel and Grace Consulting for Customer Service Officers - Transview Diagnostics

Excel and Grace Consulting is a consulting firm located in Port Harcourt providing consultancy services on Financial consulting, Business Improvement processes, Project Design, Project Development, Project Deployment, Human Capital Development, etc. We are recruiting on behalf of one of our clients, to fill the position of:     Job Title: Customer Service Officer - Transview Diagnostics Location: Rivers Duties and Responsibilities

• Manage large amounts of incoming calls, creating and maintaining customers account information
• Attract potential customers by answering product and service specific questions and cross-selling
• Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents.

• B.Sc in any related field.
• Female
• Should have excellent interpersonal skills.
• Experience in any leadership capacity is an added advantage.
• Should have adequate knowledge of Port Harcourt.
• Experience in related areas would be an added advantage.