New Jobs in a Fast Paced FMCG Company

Cornerstone Staffing - Our Client, a fast paced FMCG company, is looking to fill the vacant position below:     Job Title: E-Commerce & Digital Marketing Intern Location: Lagos Job Description

• If you are interested in gaining work experience and entering the field of E-Commerce and Digital, then this program will help you build a strong understanding of how the online market works and what skills you will need to develop in order to grow and evolve.
• Key focus of the program are digital marketing campaigns, content management, and online retailer activation. The Work: Help us tell our story. Engage and grow an audience with creative ideas and solutions. Assist with social media, in bound strategies, blog and graphic design.

• Design and develop integrated digital marketing strategies
• Design, build and maintain social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Collaborate with web development team to create and update web pages/e-commerce and optimize user experience
• Plan and execute all web, SEM, email, social media and display advertising campaigns
• Generate monthly reports on marketing campaign’s performance.

• Excellent writing, editing, presentation and communication skills
• Computer proficiency: Microsoft Office (Word, Excel, and PowerPoint)
• Awareness of emerging web technologies.
• Familiarity with key social media tools like Facebook, Instagram, Twitter, LinkedIn, YouTube etc.
• A basic understanding of online marketing

• Strong research and analytical skills
• Extremely Strong Writing and Editing Skills (Journalism or English Major a plus)
• Highly self-motivated and detail oriented
• Ability to organize and prioritize projects efficiently with tight deadlines
• Passion for learning and continue self-development

• How would you like to be able to impact the supply chain from end-to-end? Are you a leader with a passion for winning? Do you have a proven track record of creativity, innovation, analysis and problem solving skills? Supply Network Operations roles are uniquely designed to give you that opportunity.
• As a Supply Chain Operation Intern, you will be offered major responsibilities immediately, while you grow your skills through a variety of on-the-job experiences.
• The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree. Components of the program include:
• Customer feedback: identify features, processes and experience ways to get those feedbacks
• Processes: based on those feedbacks, define actionable recommendations and create processes to implement the highest potential actions
• Tracking: make a good use of internal data to build beautiful dashboards that track the impact of your actions
• Play an integral role in developing clear lifecycle strategies and processes that aim to bring consistency and efficiency to our CRM efforts
• Analyse large data sets to identify opportunities that drive incremental funnel efficiency
• Rigorously track and monitor past and current marketing campaign performance and user behaviour to recommend strategies and campaigns that will increase engagement.
• Run experimentations that will generate the insights of tomorrow

• Majors: Electrical Engineering, Mechanical Engineering, Software Engineering, Computer Engineering or Computer Science or Supply Chain Management. 4.0 minimum GPA strongly preferred
• Empathy: you have a great ability to understand and embrace people’s differences and act accordingly
• Data driven mentality: you make decisions based on data to prioritise the most impactful actions and sound business judgment through analytical thinking.
• Out of the box thinking: you have the ability to identify new ways to do stuff and the willingness to implement it
• Do-er: you like to execute by yourself the projects your work on, you are not afraid to do operational tasks and have the ability to deliver quickly and efficiently
• Previous experience in operations, customer experience, banking, entrepreneurship is nice to have
• Intermediate Excel is required

• This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers' needs to achieve satisfaction.

• Minimum BSC /HND required in any field. 1-2 years relevant experience
• Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow up skills