Graduate Job Vacancies at Candour Consult

Candour Consult is a world-class capacity building and management consulting organization providing human skill development with a broad vision to assisting in the development process in Africa in the areas of capacity building and development management consultancy. We are currently recruiting to fill the positions below:   Job Title: Call Centre Operator Location: Lagos Job Description Call Centre Agents undertake clerical duties, such as:

• Faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact;
• Coaching staff and assisting call centre operators to resolve problems and customer inquiries;
• Develop rosters and managing staff numbers to meet work flows;
• Answering incoming calls, emails and messages, and assisting customers with their specific inquiries;
• Listening to calls conducted by call centre operators and providing performance feedback;
• Monitor and time calls;
• Issuing invoices and receiving electronic payments for goods and services provided;
• Identifying requirements and recording information into computer systems;
• Create further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer;
• Arranging the dispatch of goods, information kits and brochures to customers and interested parties;
• Update databases to reflect changes to the status of customers and prospective customers.

• Draft routine memos, billing, or other reports
• Edit company correspondence and ensure document accuracy
• Handle incoming and outgoing mail and faxes
• Maintain databases and filing systems, whether electronic or paper
• Perform basic bookkeeping
• Answer telephones and take messages or transfer calls
• Schedule appointments and update event calendars
• Arrange staff meetings.

• A housing manager/officer manages housing and related services on behalf of housing associations, local authorities and other accommodation providers. The role involves managing a designated patch of housing and keeping in regular contact with tenants, looking after rental income, and dealing with repairs and neighbour nuisance issues.
• Housing managers/officers may work with specific clients, such as homeless people, minority groups or people with disabilities. They work within a strict but changing regulatory framework and are usually based in a central office or local neighbourhood housing office.
• The manager role may involve line management responsibility for a team of housing officers, rent arrears staff and tenancy support officers, and participation in more strategic projects.

• Interviewing tenants and giving advice on tenant-landlord relationships, house purchasing and benefits;
• Managing improvement loans and grants and administering repair and maintenance programmes;
• Managing nuisance orders, collecting information and referring cases to the neighbourhood nuisance team;
• Preparing cases and attending court hearings;
• Dealing with breaches of tenancy and leasehold agreements, which could culminate in carrying out evictions;
• Setting rents, administering their collection and developing policies to deal with and minimise arrears;
• Dealing with housing applications and the transfer of existing tenants;
• Liaising with tenant groups, local authority councillors, property professionals and other support and welfare organisations, including estate agents;
• Processing applications for housing improvements and repairs and communicating outcomes to tenants;
• Recruiting, training, supervising and monitoring staff workload;
• Inspecting properties;
• Dealing with abandoned tenancies, squatters and unauthorised occupiers;
• Liaising with wardens, caretakers, cleaners and maintenance staff;
• Encouraging and supporting tenants’ and residents’ groups and attending meetings as required;
• Developing new housing schemes by reusing existing stock or managing new builds;
• Evaluating the efficiency of housing schemes;
• Building relationships with the community;
• Interpreting and implementing housing legislation;
• Planning and implementing slum clearance and the demolition of unused properties;
• Maintaining records and writing reports.
• Recommending and developing local authority policies;
• Monitoring and updating contractors’ lists;
• Investigating and responding to client complaints.
• Generating revenue and implementing budgets;
• Identifying housing needs;