Customer Service/ Front Desk Officer at Vernitech Consulting Limited

Vernitech Consulting Limited is a comprehensive engineering firm with uncommon capabilities for planning, designing, executing construction projects, offering core mechanical, electrical, and plumbing design, as well as fire protection, architectural lighting technology, commissioning, and sustainable consulting services. We are recruiting to fill the position below:   Job Title: Customer Service/ Front Desk Officer Location: Lagos Responsibilities

• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Take the extra mile to engage customers Accurately captures customer information
• Creates and maintains service reports.
• Compile reports on overall customer satisfaction.

• 1-2 years cognate experience in Customer Service.
• B.Sc /HND in Social Sciences or any other relevant course of study.
• Excellent Interpersonal Skills
• Must be computer literate
• Excellent communication, reporting skills
• Applicants must not be more than 25 - 30 years;