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e.Stream Networks Limited recruitment for Corporate Sales Executive


e.Stream Networks Limited, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country. We are recruiting to fill the vacant positions below:     Job Title: Service Solution Executive Location: Nigeria Reports to: Business Solutions Manager Job purpose

  • The Service Solution Executive is responsible for ensuring excellent service delivery to all customers by designing solutions that meets customer requirement at all times.
Duties and Responsibilities Pre-Sales & General Operations:
  • Liaise with Sales team and Service Delivery team to understand clients requirement prior to service design stage.
  • Design cost-effective connectivity solutions that meets new and evolving clients requirement.
  • Facilitate peer review sessions to discuss project scope, budget and time and suggest cost-effective solutions.
  • Prepares Bill of Materials for clients’ solution design projects and systems integration.
  • Prepare weekly, monthly, and quarterly reports
  • Preparation of Technical Proposal for Bids.
  • More than average knowledge of last mile technologies – Fiber, Microwave, Wi-Fi, VSAT
  • Manage other special projects as would be assigned as need arises by Business Development Manager.
  • Second Level escalation on service related issues.
  • Innovate service design operations.
  • Provide accurate and standard designs
Documentation:
  • Prepare and update design documents; Service Overview, Pre-Qualification, Network designs.
  • Documentation of Technical Proposal for Bids.
Service Solution/Design:
  • Provides leadership and technical expertise to other network engineers in the technical team
  • Liaise with IP networks specialist to ensure new products and solutions are fully supported
  • Liaise with IP Specialist and Core Networks manager to design advanced routing and switching solutions for eStream Core Network.
  • Innovative backup to the Business Development Manager
  • Act as second level of support for any service related issues.
People Management:
  • Maintain good customer relationship.
  • Carry out any other duties as assigned from time to time.
Quality Assurance:
  • Strict Compliance to Quality Management System and Safety Procedures.
  • Conforms to policies, procedures and Process on Service Deployment.
  • All other duties may be assigned to you by your Line Manager.
Requirements Education Qualification / Experience:
  • 4-6 Years Post Graduate cognate experience.
  • Demonstrated problem solving ability.
  • Ability to multi task in a highly complex, ambiguous environment
  • HND/Bachelor’s Degree in: Electrical & Electronics Engineering/Computer Science/Computer Engineering/Information Technology
  • CCNP Routing & Switching /Service Provider or CCDP certification is a must.
  • Other Qualifications include MTCNA and CCDA
Leadership/Managerial:
  • Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing
Processes, Market Knowledge, Developing Budgets, Staffing:
  • Must be excellent at conflict resolution.
  • Must be Results Oriented
  • Excellent interpersonal skills
  • Ability to develop effective solution to meets client’s needs
Business/Personal Skills:
  • Strong organizational office ethics
  • Superior attention to details
  • Strong verbal communications ethics.
  • Must be Results Oriented
Functional Skills:
  • More than average knowledge in Last mile technologies (VSAT, Microwave, Wi-Fi, LTE, 4G, WiMAX and Optic Fiber)
  • Professional level knowledge of Layer 2 and Layer 3 technologies
  • Must demonstrate advanced hands-on experience with BGP
  • Must demonstrate advanced knowledge routing and switching skills
  • Very good Problem solving skills
  • Good knowledge of Unified Communications.
  • Good knowledge of VPN solutions (Site-to-Site, DMVPN, MPLS VPN)
Key Performance Indicators/Performance Goals:
  • Design cost-effective connectivity solutions that meets new and evolving clients requirement.
  • More than average knowledge of last mile technologies – Fiber, Microwave, Wi-Fi, VSAT
  • Liaise with Sales team and Service Delivery team to understand clients requirement prior to service design stage.
  • Strict compliance to QMS Standards.
Interested and qualified candidates should: Click here to Apply for this Position     Job Title: Business Solution Manager Location: Nigeria Direct reports: Service Delivery Team Lead, Solution Architect, Pre-sale Executive. Job Description
  • The Business Solutions Manager is responsible for managing, coordinating and development of new products, services and delivery of projects.
  • The incumbent is also expected to evaluate and resolve customer technical feasibilities, propose solutions, design optimization, design/development of new services and user testing.
Duties and Responsibilities Strategic Insight and Integration:
  • Proactively assesses the customer needs by finding out what information, products or services the customer requires for the purpose of formulating a business case and delivering an effective variety of services to help the customer exceed their business objectives.
  • Coordinate the design, development and delivery of products that matches customer requirement.
Technical / Analysis and Problem Solving:
  • Responsible for coordinating all activities surrounding the development and delivery of a service solution for all customer request.
  • Responsible for coordinating the design, development and implementation of new products and services in order to service a market segment.
  • Responsible for designing a comprehensive and cost effective solutions that meets client’s needs by gathering customers’ requirements, design architecture,development, testing/nursery and documentation.
  • Develop and produce service design output for review and evaluation.
  • Ensure timeline for projects are taken into consideration in the schedule change during design.
Leadership:
  • Provide overall leadership for the unit and promote discretional behaviours among employees.
  • Create and drive a vision for the department in line with corporate goals
  • Responsible for the overall performance of the department.
  • Lead and motivate team members – encouraging them to deliver quality results.
Interpersonal, Relationship Management & Collaboration:
  • Liaise with 3rd party vendors to deliver projects.
  • Promote internal customer service and track timelines of TATs for internal deliverables.
  • Provide coaching and mentoring for employees in the department.
Communication:
  • Deliver periodic and regular reports to management on product development activities, challenges and results.
  • Share/communicate departmental goals, expectations, performance standards and results with employees.
  • Provide regular important update to employees.
  • Seek and provide useful feedback to employees.
  • Generate and submit periodic report on departmental issues to management for informed decision making
Customer Focus:
  • Identify customer needs and align same with product design initiatives
  • Provide platforms to receive customers’ feedback
  • Ensure prompt resolution of customers’ complaint
Financial Management:
  • Develop and track performance of annual budget for the department.
Requirements Education & Work Experience:
  • Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field.
  • Minimum of 7 years work experience in a relevant role.
  • Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
  • Affiliation with relevant professional bodies.
Competency, Skills & Certifications:
  • Certification in CCNP, ITIL or equivalent certifications
  • Product Development.
  • Innovation Management.
  • Project Management Certifications (PMP, Prince 2, etc.)
  • ISP Network Design.
  • RF Technology Skills.
  • Leadership.
  • Customer Service.
  • Market Research.
  • Relationship & People Management
KPIs:
  • Successful delivery of approved new products and service for a new market segment.
  • Successful delivery of approved service solution for all customers.
Working conditions
  • The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
  • The incumbent may be required to travel out of station often.
Physical Requirements:
  • This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.
Interested and qualified candidates should: Click here to Apply for this Position     Job Title: IP Networks Specialist Location: Nigeria Direct Reports: IP Engineer Job Purpose
  • The IP Networks Specialist is responsible for designing and optimizing eStream Core IP network which supports various connectivity solutions such as internet, VPN, IP Telephony, Data Center Managed & Hosted services, IPTV and VoIP.
Duties and Responsibilities Strategic Insight and Integration:
  • Assist the NPO manager to achieve the corporate objectives
  • Attend project & departmental meetings
  • Provide inputs to the departmental annual budget
  • Provide technological innovation to improve core network processes and network support for new products
Technical / Analysis and Problem Solving:
  • Constant review of core network design with a view to optimize the network
  • Responsible for configuring core and edge routers for design implementation as well as BTS integration
  • Responsible for maintaining BGP peering with Upstream providers and downstream clients
  • Provide technical solutions to network issues escalated to the 2nd level.
  • Responsible for maintaining policies on the bandwidth manager
  • Responsible for IP address planning and management of IP address database for the entire core network.
Leadership:
  • Team lead for special core network projects
  • Training & knowledge sharing for junior engineers and other team members
  • Responsible for scheduling and implementing quarterly maintenance of Core devices.
Interpersonal, Relationship Management & Collaboration:
  • Liaise with 3rd party vendors to deliver projects
  • Partner with Service Deployment and Product Development teams to provide solutions to clients
Communication:
  • Escalate service impacting issues outside span of control to the NPO Manager.
  • Deliver weekly reports on the status of the network
  • Generate and submit periodic project and operational reports to the NPO Manager for informed decision making
Customer Focus:
  • Monitor the core network to provide 99% service availability
Financial Management:
  • Recommend & Implement cost saving initiatives
Requirements Education & Work Experience:
  • Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
  • Minimum of 5 years work experience in a relevant role.
  • Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
  • Affiliation with relevant professional bodies
Competency, Skills & Certifications:
  • CCNP Routing & Switching/SP
  • At least 3 years practical experience in managing and implementing network solutions using OSPF and BGP routing protocols
  • At least 3 years experience in deploying MPLS L2VPN and L3VPN solutions for clients
  • Relationship & People Management
KPIs:
  • Achievement of 99% Availability of core networks devices and base station backhauls
  • Successful delivery of approved network expansion and optimization projects within the time and budgets constraints
  • Resolution of escalated incidents within 30 minutes of escalation
  • Number of new technological initiatives
Working Conditions
  • The incumbent may be required to sit in an open office.
  • The incumbent may be required to travel out of station often.
  • Physical requirements
  • This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.
Interested and qualified candidates should: Click here to Apply for this Position     Job Title: Corporate Sales Executive Location: Nigeria Slot: 2 Job Description
  • This job role is responsible for achieving maximum sales profitability, growth and account penetration within an assigned Territory and/or market segment by effectively selling the company’s products or related services.
  • Contacts and secures new business accounts/customer while achieving the set sales target per time.
Duties and Responsibilities Strategic Insight and Integration:
  • Work with the Corporate Sales Manager and contribute to develop and implement corporate sales vision, strategies/plan, models and policies.
  • Contribute to the design of the road map on how to drive sales and revenue for the corporate business
  • Maintain up-to-date professional and technical knowledge on current and future technologies and industry trends
  • Effective and timely planning of resources - human and material towards achieving set sales and revenue target and budget.
General Expectations:
  • Solution Provider - Executes task in relation to tactical plans:
  • Problem Solver - Learns from others and draws on past experience to solve challenges
  • Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement
Technical / Analysis and Problem Solving:
  • Actively acquire new contacts and nurture existing ones, turning them into long-term relationships
  • Maintain sales volume, product mix, and selling price by being current with supply and demand, changing trends, economic indicators, and competitors.
  • Recommend adjustments in selling prices by monitoring costs, competition, and supply and demand.
  • Give weekly sector report
General Expectations:
  • Results Achiever - Delivers individual results and support team objective
  • Operationally Astute - Organizes work to deliver on daily priorities and plans
Customer Focus:
  • Identify customer needs and suggest appropriate service/solution to meet the need
  • Provide platforms to receive customers’ feedback
  • Ensure prompt resolution of customers’ complaint
Interpersonal, Relationship Management & Collaboration:
  • Collaborate with the product development team to provide top quality service engagements for larger or strategic customers during the pre-sales process.
  • Provide input to costing and realistic pricing of all company product for the corporate customers
Communication:
  • Provide regular important update to the Team Lead
  • Seek and provide useful feedback to the Team Lead
  • Generate and submit periodic report of sales activities to the Team Lead Corporate Sales and to the Sales Manager for informed decision making
Requirements Education & Work Experiences
  • Bachelor’s degree in Marketing, Business Administration, Sciences, Electronic / Telecoms Engineering is preferred
  • Minimum of 3 years of relevant work experience
  • Work experience in an ISP company is an advantage.
  • Affiliation with relevant professional bodies
Competency, Skills & Certifications:
  • Relevant Certification (e.g. NIMN)
  • Presentation
  • Business Communication
  • Negotiation Skill
  • Consultative Selling
  • Digital Marketing
  • Market Research
  • Relationship & People Management
KPIs:
  • Growth in subscriber’s base
  • Growth in revenue generation from new subscribers
  • Growth in revenue from existing subscribers
  • Create high level customer satisfaction
  • Strict compliance to eStream ISO 9001 Procedures
Working Conditions:
  • The incumbent may be required to travel out of station often.
  • Open plan Office.
Interested and qualified candidates should: Click here to Apply for this Position