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Hubmart Stores Limited Current Job Recruitment

Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories. We are recruiting to fill the positions below: Job Title: Retail Store Manager Location: Lekki, Lagos Job Descriptions

To provide our Customers the best Shopping Experience;
To meet the expectations of our Stakeholders through a highly motivated team.

Responsibilities

Develops strategies to improve customer service, drive store sales, and increase profitability.
Maintains store yearly steering wheel KPIs and engage all staff to contribute to store performance.
Maintains store staff objectives and personal development plans by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Follow and execute marketing strategies, price, promotions.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.

Employee Management and Supervision:

Ensuring the early/timely resumption of the employees - 15minutes before the start of their shift and their readiness for work before the start of their shift.
Evaluate and correct where necessary employees’ grooming and appearance.
Cross-check all the various roasters to team.
Ensure the adherence of all the employees to the various roasters – shift roaster; off-duty roaster, leave roaster etc., maintained by the department.
Cross-checking all staff planning/arrangements for weekends, public holidays and other important days.
Ensure communication of all strategic information as passed by management to the employees through the team-leaders promptly and accurately.
Hold regular briefings with team so as to orientate on new trends, discuss periodic targets and mandates, promos and promo updates and get feedback on work related issues from team.
Ensure the enforcement of discipline in the shop by all Managers/chiefs.
Confirm and approve all vacancies before recruitment is initiated.
Confirm and approve all interviewed candidates before they are employed.
Participate actively in the induction and training of new employees.
Ensure that the change of shifts is well coordinated by the Departmental Manager and chiefs so as to prevent disruptions in the service to customers.
Ensuring adherence to other daily opening & closing procedures as stipulated for self and team.
Employee performance management.
Hygiene, Health & Safety Management.
Ensure employee’s compliance with company’s set standard on personal grooming.
Ensure the company provided safety/protective clothes/uniforms and kits are worn in the right manner by all staff. Ensure dress kits and PPE (personal protective equipment) are used in line with laid down procedure - always wear gloves, caps, aprons, uniforms, coats, boots etc. by all members of team.
Ensure that all the work area is cleaned before, during and after use with recommended solutions & chemicals.
Ensure all the equipment are cleaned before and after use in production.
Ensure team’s observance of all operation and safety instructions as regards the use and cleaning production equipment.

Education and Qualifications

Minimum qualification of First Degree (HND, B.A., B.Sc., B.Eng. or its equivalent), while additional qualifications (MBA, M.Sc, MA, ML) and/or membership of professional bodies is an added advantage.
Minimum of 6-8 (Six-Eight) years of cognate experience.

Skills:

Leadership and problem-solving skills, effective verbal communication skills, report-writing skills, excellent customer service skills and computer skills.
Ability to identify and interpret origin and nature work-related problems.
The Fresh Manager must possess a pleasant/pleasing personality and be able work varied hours and days, including weekends, holidays and nights as necessary.

Specific Work Elements:

Ensuring customers are greeted and provide excellent customer service;
Inspecting faulty merchandise or damaged products;
Cascading required strategic management information to lowest team-member;
Maintaining awareness of current advertisements and promotions;
Keeping fresh area clean; supplies properly stocked;
Communicating customer requests to team and superiors where needed;
Be accountable for work timing of team members and performing other tasks as assigned.

Job Title: Grocery & Non-Food Department Chief Location: Lagos Job Purpose/Description

To provide a wide variety of products to the satisfaction of customers; and with aim of giving an unparalleled product experience.
To help drive the business in the department by ensuring the availability of all range of product both in prescribed quality and quantity.
To arrange/display various types of products/items in a neat, attractive and eye-catching manner as to appeal to the customers’ fancy

Team Management & Supervision:

Ensuring the early/timely resumption of all the grocery staff before the start of their shift.
Evaluate and correct where necessary team members’ grooming and appearance.
Draw, approve and communicate the various roasters to team and superiors.
Ensure strict adherence by all team members to the various roasters shift roaster; off-duty roaster, leave roaster etc. maintained by the department.
Drawing/Collating/Approving and executing departmental planning for weekends, public holidays and other important days.
Ensure proper understanding of all strategic information as passed by management to the team members promptly and accurately.
Conduct regular briefings with team so as to orientate on new trends, discuss floor arrangement, periodic targets and mandates and give feedbacks on work related issues to superiors.
Exhibit high level of discipline in the work area as expected of all team members.
Participate in the training and evaluation of new team-members.
Oversees activity of junior team-mates to ensure that they are working up to store expectations.
Participate effectively in the change of shifts and prevent disruptions to the process.
Personal & Work Environment Appearance, Grooming & Hygiene
Ensure compliance with company’s set standard on personal grooming by team.
Ensure the company provided uniforms and kit worn in the right manner by team.
Ensure that the work area is cleaned before, during and after use with recommended solutions & chemicals.
Ensure housekeeping standard is maintained at all times.
Ensure cleaning is implemented in accordance with the department procedure/schedule.
All checklist on Operations, Hygiene, Health and safety standards are observed.

Inventory/Stock Management:

Monitor in coordination with team stock inventory and ensure the availability of products at all time.
Ensure that products are stored at right place and under the right condition - temperatures & in a hygienic & safe manner.
Maintain ideal stock levels per product category & rotate stock(FIFO/FEFO).
Ensure availability of stock and placing of order immediately they fall below the minimum stock level.
Receiving of stock from back-store/supplier and confirming the correctness of the quantity and the quality of same.
Periodical planning & undertaking of stock take.
Ensure consistent quality, beautiful and attractive presentation all the products.
Responsible for Receiving along with team members based strictly on adherence to the SOP on receiving.
Responsible along with other team members to ensure reduction in wastage.
Accountable along with team members for shrinkage.

Merchandising - Display & Promos:

Coordinate product merchandise & display: In a neat & hygienic manner in line with the floor display plan.
Cross-merchandising and space planning and management.
Stock management.
Ensure checks are conducted to remove all spoilt/damaged products from display and proper documentation is done.
Ensure stock rotation (FIFO/FEFO).
Ensuring pleasing & attractive display & regular replenishment.
Ensure correct quantity & prices are labelled over promo items.
Ensure regular update and adjustment of price display especially at the beginning and ending of promos

Customer Service:

Ensure that customers are well attended to and taken care of at all times.
Assist in prompt treatment of special orders.
Ensure consistent quality, freshness and presentation all the products.
Ensuring better levels of commitment to serve customers.
Ensure all products are brought out for merchandising & display.
Ensure all products have: correct price tags, with details and date of expiry.
Ensure to always serve customers in a pleasing manner & cross sell other products.
Ensure that team conduct scheduled inspection on displayed products to cross-check sell-by dates and remove items with low/elapsed shelf life.
Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
Ensure that customer service stands foremost, whether serving customer in the front end or producing for customers in the back end.

Experience and Qualifications

Minimum of National Certificate of Education (NCE), Ordinary National Diploma (OND) or equivalent, while additional qualifications and/or membership of a professional body is an added advantage.
Minimum of 5 (five) years cognate experience.

Job Title: Supervisor Cashier Location: Lagos Responsibilities

The Cashier/Head Cashier has the primary responsibility of handling customer purchasing and payments while facilitating a good interaction/relationship with the customer.
He/She is entrusted with the key responsibilities of complementing the customer shopping experience by evaluating the customer’s purchases, handling the customers’ payments for goods and services-while making the process as enjoyable and least stressful as possible.

Minimum Requirements

Must possess a minimum qualification of O’Level or Senior School certificate (SSCE) or equivalent. Maximum of an OND.
Must be customer-centric, while relevant experience as a cashier is an added advantage.
Candidates must possess basic application of mathematics and be trained in handling computerized or electronic cash registers, scanners and other equipment. Since his/her work usually involves money, cashiers must also have a clean criminal record.

Job Title: Supervisor - Wine and Spirits Location: Lagos-Lekki Requirements

Candidate must possess relevant supermarket experience with a minimum of 2-3years experience in a similar position.
SSCE/OND.
Candidate that do not meet this criteria need not apply

Job Title: Head Chef Location: Lekki, Lagos Job Description

The job description of a head chef requires candidates who can delegate tasks effectively, as well as solve problems and address issues efficiently in a fast paced, high stress environment.
Candidates for this position must be knowledgeable in food preparation and cooking tasks.

Essential Duties

Head chefs direct and facilitate the preparation, seasoning, and cooking of all food stuffs for a restaurant or any other food-serving facility;
Plans, prices, and executes the menu; and otherwise oversees the operation of the kitchen.

Responsibilities

Develops menus.
Develops recipes and standard techniques for food preparation in order to ensure food consistency and quality.
Remains up to date on new techniques and trends in dining to ensure currency in kitchen food preparation standards.
Delegates tasks to chefs, cooks, and other personnel to ensure the economical and technically correct preparation of all food items.
Tracks kitchen expenses.
Coordinates with food service manager to create and monitor the budget.
Prepares or directly monitors the preparation of technically difficult dishes.
Supervises preparation to minimize wastage.
Assesses operation to ensure all rules and regulations for health, sanitation, and safety are followed.
Develops training for food preparation personnel in order to safeguard against kitchen accidents.
Provides on-the-job and professional development training for food preparation personnel.
Keeps up to date with local, seasonal ingredients and plans menus around them.
Works to help market the business with the creation of ‘specials’ and unique dishes.

Qualification

A minimum of HND/B.Sc or its equivalent.

Minimum Requirements:

Demonstrates ability to communicate effectively and positively in order to manage a crew of kitchen staff.
Is able to produce large amounts of food effectively and in a short period of time.
Has organizational skills and the ability to develop and follow schedules for the entire kitchen crew.
Is knowledgeable on food production and food service managing.
Has well developed interpersonal skills for negotiating with co-workers and restaurant owners as well as for handling customers
Extensive professional culinary experience is required, which can be obtained through internship programs and apprenticeships.
Strong knowledge of administration, management, and human resources is also necessary.

Additional Requirements:

Inclusive of these stated above, It’s important that successful candidates for the position have the following:
Strong Personality.
Mature Disposition.
Quality Leadership Skills.
Knowledge of Retail Operations (FMCG).

Job Title: Head, Baker Location: Lagos Job Description

The job of a Baker involves making breads, pastries, cakes and other types of baked goods.

Essential Duties

Provide training to staff in baking activities
Meet the requirements of clients/customers.
Ensure product freshness and food safety.

Responsibilities

Prepare and bake foods
Prepare and make all bakery items for a large number of customers
Inspect and ensure proper colour combination for all baked items
Ensure proper storage of all items in refrigerators and freezers.
Assist and support senior chef and other bakers
Retain existing customer-base through preparation and serving of tasty items

Minimum Requirements

The successful candidate must possess baking experience.
Incumbent may require a Degree in Culinary or short courses in pie Making, Cake Decoration, Bread Baking or any similar field.
Bakers must also work effectively under pressure, under conditions of high temperatures and long hours standing.
Experience is generally obtained through hands-on training. Pastry chefs, on the other hand, must obtain classroom training, teaching experience and several years of baking experience in a relevant setting.
Skills Knowledge in a wide range of ingredients, baking equipment and techniques, good planning and budgeting skills, and extensive knowledge in precautionary measures for possible health hazards.
He/she must also patient, detail-oriented, creative, organized and be able to work well independently and as part of a team.
Specific work elements preparing ingredients for biscuits, cakes, breads, rolls, muffins, pies and other baked goods based on recipes; mixing quality ingredients to form dough and batter; using baking equipment properly; adjusting oven settings; and supervising bakery staff, among others.

Additional Requirements: Inclusive of these stated above, Its important that successful candidates for the position have the following: