Customer Service Officer recruitment at Lily Homes Limited

Lily Homes Limited is an integrated Real Estate Company with focus on developments and investments in real estate which metamorphosed from Brickwork Property Solutions in August 2008. We are recruiting to fill the position below:   Job Title: Customer Service Officer Location: Lagos Job Role and Responsibilities

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong data analysis and market research skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices