Jobs

Contact Centre Agents recruitment in a reputable Commercial Bank in Nigeria

Workforce Group - Our client, a reputable Commercial Bank, is currently recruiting suitably qualified candidates for immediate employment into the position below:   Job Title: Contact Centre Agent (Hausa Speaking) Location: Lagos Summary

  • We are currently recruiting Contact Center Agents for a reputable bank.
  • S/he will be the liaison between the bank and its current and potential customers.
  • S/he will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
Requirements
  • HND/B.Sc in any discipline.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in Hausa.
  • Must be resident in Lagos.
  • Must not be more than 27 years old.
  How to Apply Interested and qualified candidates should: Click here to apply   Application Deadline  28th February, 2018.


Lagos State
OND / HND / BSC Holders job vacancies in Nigeria, Banking job vacancies in Nigeria, Lagos State job vacancies in Nigeria, Call Center job vacancies in Nigeria
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