Recruitment at General Electric (GE)

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. We are recruiting to fill the following vacant positions below:     Job Title: Field Service Engineer Ref Id: 3059456 Location: Lagos Job Function: Services Business Segment: Healthcare Global Services Essential Responsibilities

• Technical: Maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
• Maintains daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Utilizes the escalation process to resolve customer service delivery issues and conducts root cause analysis that will lead to effective problem solving.
• Provides actionable feedback on performance of team members, both to the individual, as well as to the area leader (Service Team Leader).
• Participates in sales opportunities, such as contract renewals and assisting with promoting and implementing revenue programs.
• LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for Warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 6 years experience servicing electronic equipment, or a High School Diploma/GED and 12+ years experience servicing electronic equipment/or equivalent
• Technical analytical skills. 5-7 years Field Services experience
• Experienced equipment engineer (specializing on radiology equipment)
• Comprehensive knowledge of a specific modality or multi-modalities
• Sought by others for guidance and advice
• Ability to work independently with minimum direction. High work standards and quality
• Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
• Willingness to travel as required within your specified geographic region.
• Must have a valid driver’s license in regions where required to drive on company business
• Must have valid authorization to work full-time without any restriction in the role’s location

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Exceptional interpersonal and leadership skills.
• Change agent and process oriented.
• Knowledge of Healthcare marketplace.

• Speaks clearly and fluently.
• Expresses opinions, information and key points of an argument clearly.
• Makes presentations and undertakes public speaking with skill and confidence.
• Responds quickly to the needs of an audience and to their reactions and feedback.
• Projects credibility.

• Works productively in a pressurized environment.
• Keeps emotions under control during difficult situations.
• Balances the demands of a work life and a personal life.
• Maintains a positive outlook at work.
• Handles criticism well and learns from it.

• Adapts to changing circumstances.
• Accepts new ideas and change initiatives.
• Adapts interpersonal style to suit different people or situations.
• Works hard and puts in longer hours when it is necessary.

• Customer facing staff responsible for winning business.

• Develop, maintain good customer relationship within engineering, maintenance & operations team to achieve assigned OP (operating Plan)
• Identify, conduct and develop new pipeline of opportunities leveraging install base for retrofit, upgrade and after service business
• Explore and create sales opportunities in industry that with profitable growth while building short team and long-term growth pipeline
• Provide market technical requirements feedback to the product lines for NPI and product development
• Positioning BHGE Nexus DCS & Cyber security as the customer’s best resource for automation & control solution, machinery protection and information management
• Develop channel partner relationships using a Win/Win approach in managing the sales territory
• Engagement with BHGE OTR team to ensure flawless execution of projects
• Fully utilize external & internal resources to drive business growth and customer relationship promotion thru Enterprise-Selling solutions, and achieve cross segment synergy growth

• Bachelor's degree or above in Engineering/or equivalent
• 5 + years' distributed control systems sales experience in power & OG Industry
• Must have valid authorization to work full-time without any restriction in the role’s location

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to influence others and lead small teams
• Lead initiatives of moderate scope and impact
• Ability to coordinate several projects simultaneously
• Effective problem identification and solution skills
• Proven analytical and organizational ability
• Willing to take risk and challenge with strong passion to win
• Practical understanding of the control system market and what customers desire
• Ability and willingness to travel greater than 50% of the time across SSA
• Good control solution knowledge
• Excellent interpersonal, communication and presentation skills
• Customer centricity with result-oriented mindset
• Ability to develop relationship at all levels of customer organization.

• This role is responsible for supporting the Africa Advertising and Promotions Business Partners and Africa Field Marketing Manager in the development and implementation of Ad and Promotion strategies, leveraging advertising, exhibits, collaterals/sales tools production and digital communications platforms.
• This role coordinates with Venders and internal Shared Services to develop and execute programs to deliver on marketing objectives.

• Managing offline & online customer engagement platforms e.g. Africa.gehealthcare.com, social media handles etc., in-person events, promotions, campaigns, online events, newsletters, etc.
• Develop a locally relevant content strategy to drive engagement through offline and online channels including blogs, customer references, creative assets, videos, infographics, etc.
• Owning the execution & deliverables for tier one in-person events in Africa in partnership with Events & Exhibitions team
• Managing marketing partners e.g. media agencies, creative agencies, internal shared services e.g. MECH etc.
• Leading digital support efforts for other departments and encourage strong collaboration and teamwork to execute cross-departmental initiatives
• Executing tactics for building traffic and growing supporter base through online media and SEO
• Demonstrating creativity, out-of-the-box thinking and resourcefulness in leading team to meet ambitious growth goals
• Ensures compliance of all Ad & Promo materials
• Evaluates programs and reports their performance to marketing
• Liaises with Communications team globally (PR & Org Comm)
• Continually evaluating processes and strategies to optimize the effectiveness and efficiency of programs and tools designed for both the market and sales force

• Fluent in French & English preferred
• Strong digital background
• Aware of and comply with the GE Privacy Policy and Quality Policies, and applicable laws and regulations as they apply to this job type/position
• Must have valid authorization to work full-time without any restriction in the role’s location

• Bachelor’s Degree in Marketing, Business Administration, Communications or related field
• 7+ years of experience in advertising or marketing communications or related field
• Proven ability to motivate and work effectively with diverse, cross-functional global teams, multiple levels (including executive level) and outside vendors
• Ability to influence, make recommendations and drive change at all levels of the company
• Excellent interpersonal and communication skills
• Proven track record of delivery to tight budgets and timelines
• Strong analytical and process skills
• Experience and success developing and implementing integrated marketing campaigns with measurable result
• Excellent knowledge of integrated communications strategy and the Marketing Mix (Print, Digital, Events)
• Communications/campaign project management
• Inclusive leadership style
• Marketing skills
• Healthcare product/industry acumen
• In-depth knowledge of product offerings and commercial processes
• Innovation – develop new ideas through collaboration and execute on creative ideas