Current Job Openings at First Excelsia Professional Services

FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants with a team of over a hundred employees spread across Nigeria. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop glocalised HR solutions, processes and structures required to develop and effectively drive our clients' corporate strategies. We are recruiting to fill the positions below:   Job Title: Sales/Customer Service Officer Location: Lagos Summary

• The job holder will actively seek out and engage customer prospects, ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction

• Present, promote and sell products using solid arguments to existing and prospective customers
• Identify and assess customers’ needs to achieve satisfaction
• Establish, develop and maintain positive business and customer relationships
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Coordinate sales effort with team members and other departments
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven sales and customer support experience
• Track record of over-achieving quota
• Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent selling, communication and negotiation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience in a modern market is an advantage

• Bachelor’s Degree or its equivalent
• Minimum of 2 years’ related experience

• The job holder will ensure efficient handling of the company’s products and supplies and also monitor and report on the company’s inventory.
• The ideal candidate must possess a thorough knowledge of preservation of perishable goods with great attention to details and an excellent record-keeping ability.

• Devise ways to optimize inventory control procedures
• Inspect the levels of business supplies and raw material to identify shortages
• Ensure product stock is adequate for all distribution channels and can cover direct demand from customers
• Record daily deliveries to reconcile inventory
• Place orders to replenish stock avoiding insufficiencies or excessive surplus
• Analyze data to anticipate future needs
• Maintain trust relationships with customers
• Collaborate with other staff to ensure business goals are met
• Report to upper management on stock levels, issues etc

• Proven experience as inventory manager or similar position
• Excellent knowledge of data analysis and forecasting methods
• Working knowledge of inventory management software (e.g. ERP)
• Thorough knowledge of preservation of perishable goods
• Ability to accurately track inventory and create reports
• An analytical mind with strong math skills
• Excellent organizational and planning skills
• Outstanding communication and interpersonal abilities
• Reliable and trustworthy

• Bachelor's Degree or its equivalent
• Minimum of 2 years’ related experience

• The job holder will ensure a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes.
• The ideal candidate must possess a thorough knowledge of accounting procedures and a sound judgement.

• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
• Determine internal audit scope and develop annual plans
• Obtain, analyse and evaluate accounting documentation, previous reports, data, flowcharts etc
• Prepare and present reports that reflect audit’s results and document process
• Act as an objective source of independent advice to ensure validity, legality and goal achievement
• Identify loopholes and recommend risk aversion measures and cost savings
• Maintain open communication with management and audit committee
• Document process and prepare audit findings memorandum
• Conduct follow up audits to monitor management’s interventions
• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards

• Proven work experience as Internal Control Manager, Internal Auditor or Senior Auditor
• Advanced computer skills on MS Office, accounting software and databases
• Ability to manipulate large amounts of data and to compile detailed reports
• Proven knowledge of auditing standards and procedures, laws, rules and regulations
• High attention to detail and excellent analytical skills
• Sound independent judgement

• Bachelor’s Degree or its equivalent in Accounting, Finance or related field
• Minimum of 5 years’ related experience