Current Job Vacancies at DKT International

DKT International is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. DKT International is one of the largest private providers of family planning and reproductive health products and services in the developing world. We are looking for smart, dynamic and committed individuals to fill the following positions below:     Job Title: Marketing and Customer Experience Manager Location: Lagos Background & Context of the Position

• DKT Nigeria is looking for an experienced Marketing and Customer Experience Manager to lead its newly created customer service brand. DKT’S customer service brand elements include a dedicated youth friendly website, toll free customer care center with in-bound and outbound phone call and mobile text messages, webchat and a “clinic finder” app
• The role of customer service brand is to connect all DKT products and services directly to consumers by advertising & promoting the customer service brand elements to increase use of DKT products and services.

• Responsible for customer acquisition and customer retention for an integrated customer service digital platform
• Responsible for defining, building, promoting of the customer service digital platform& brand image and equity.
• Provide leadership and direction on the route to market on digital and traditional marketing.
• Oversee the development and implementation of effective customer experience strategies with the aim of enhancing the customer base.
• Develop and maintain a distinctive, differentiated and engaging customer brand proposition beyond the nonprofit / family planning industry and benchmark within the world of healthcare and other social and commercial sector service and generic brands.
• Working with Research, M&E manager to use consumer insights in periodically tracking achievement of deliverables and redesigning the brand standards/specification.

• Business Management, MBA or related discipline
• Product and/or service design
• At least seven years’ experience in customer experience management (e-commerce or online stores) for a significant, lauded service based brand across communications, product and service offering on E-commerce industry
• Managing, developing and implementing brand and customer experience /centered strategies at the online marketplace including Product/ service design, branding design (creative look/feel/tone),
• use of research to evidence and plan, commercial cost /quality understanding.

• .We have a challenging and inspirational mission to improve the family planning and HIV/AIDS prevention in Nigeria through social marketing and promotion & distribution of our products.
• The position reports to the Internal Auditor/credit control unit and it is based in Lagos, Oyo and Abia but extensive traveling is required in and around the region.

• Organizing and controlling the internal control process in the Area Offices.
• Monitoring of inventory for Medical Sales Reps (MSR) with accurate documentation in respect with FEFO / FIFO methods.
• Identifying internal control weaknesses and report or suggest necessary implementation.
• Conducting vulnerability risk assessment and internal control reviews on the inventory.
• Working with Internal Auditor to achieve the internal control compliance strategic objectives.
• Reporting any SOP non-compliances to the Internal Auditor.
• Participating in stock taking to ensure accurate stock position and compare with system balances and escalate any shortage(s).
• Traveling to different locations (within the Region) to meet relevant staff and obtain documents and information.
• Preparing reports to highlight issues and problems and affecting internal control.
• Receiving of Monthly stock on behalf of Medical Sales Representatives (MSR) from transporters and sign Goods Delivery Notes.
• Ensure circularization is done for trade debtors / retrieval of stocks where necessary in case of disengagement by MSR.
• Determine monthly risk exposure for the MSRs in conjunction with sales Operation report.
• Credit Control follow up for the wholesalers and debt recovery exercise for MSRs as instructed by reporting line manager.
• Any other assigned jobs by the superior officer.

• Good first degree in Accounting, Finance or any related discipline from a reputable institution.
• Possession of professional qualification, such as ACA or ACCA, CIMA, CISA, CIA is an added advantage.
• Minimum of two (2) years’ relevant experience in a similar role.
• Ability to analyze, evaluate and review information pertaining to audits and audit reports.
• Strong strategic orientation, demonstrable leadership, interpersonal and financial management skills.

• Excellent problem-solving skill.
• Excellent communication, report writing, presentation and interpersonal skills.
• High ethical standards and integrity.
• Proficiency in use of accounting package software such as SAP or Microsoft Dynamics.
• Proficiency in Microsoft Word, Excel and PowerPoint.