Jobs

Ongoing Recruitment at IpNX Nigeria Limited

ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services. We are recruiting to fill the following positions below: Job Title: Marketing Communications Executive Job ID: 37 Location: Lagos Department: Marketing Function: Marketing Communications Reporting to: Executive Director, Corporate Services Purpose of the Job (Brief)

The marketing communications executive is involved in developing marketing activities to promote a product, service or idea. It involves planning, advertising, public relations, research and event organization.

Expected Key Results Networking:

Organizing and attending events such as conferences, seminars, receptions and exhibitions.
Liaising with a range of stakeholders including customers, colleagues, suppliers and agencies.
Communicating with target audiences and managing customer relationships.
Maintaining media relations.

Market Research:

Evaluating marketing campaigns.
Arranging the effective distribution of marketing materials.
Contributing to, and developing, marketing plans and strategies.

Budget:

Managing marketing budget.
Develop an annual marketing plan in conjunction with the regional sales departments. This should detail the year’s activity to meet agreed company objectives.
To deliver all marketing activities within the agreed budget.

Reporting & Database Management:

Maintaining and updating databases.
Creative Design.
Writing and proofreading.
Organizing photo-shoots.

Digital Marketing:

Create and upload copy and images for the organization’s website.
Contribute to company and industry blogs and manage e-communications.
Keep up to date with current digital trends.
Participating in general marketing activities.

Educational Qualifications & Functional Skills

Minimum 2.2/Upper Credit B.Sc./ HND in Marketing, Mass Communications, Business Administration and other Social Science related courses.
Masters in Marketing is an added advantage.

Work Experience:

2years experience relevant experience

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Motivation
Nimble Learning
Attention to detail and accuracy
Customer Relationship Management
Ability to work on many projects at once
Ability to be a Team player
Business-related computer skills including knowledge with PowerPoint, Excel and Word
Excellent communicator with ability to influence and persuade across all levels of the organization

Job Title: System Administrator Job ID: 38 Location: Lagos Department: Information Systems and Technology Sub Division: Information Systems & Technology Job Function: System Administration Reporting to:Head, Information Systems & Technology Travel Frequency: Occasional Purpose of the Job

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure

Expected Key Results

Administer server’s infrastructure in accordance with standards and project/operational requirements
Identify and promote best systems administration practices and patterns
Perform continuous system monitoring
Provide Tier II/other support
Participate in disaster recovery planning and testing
Identify approaches that leverage our resources and provide economies of scale

Educational Qualifications & Functional Skills

Minimum of 2.1/Upper Credit Bachelor's Degree or equivalent in Engineering or Information Technology or Computer Science
Systems Administrative role in Linux environment
Previous years of experience working in ISP environment

Work Experience:

Linux, Windows Server, Solaris administration experience necessary, in that order of preference
Experience with scripting, installation and migration concepts – in Bash, Perl, Python
Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
Experience deploying and administering web servers – Apache/Nginx/Tomcat
Working knowledge of cloud technologies like OpenStack, a plus
Experience with Dev/Ops tooling to build, configure and deploy, a plus
Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
Experience supporting a high traffic customer facing website infrastructure
Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
Project management skills a definite asset
Strong understanding of the organization’s goals and objectives
Problem solver
Ability to work under pressure
Customer Focus
Tech savvy
Team work
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Job Title: System Analyst/Developer - BPM, BI & Data Analytics Job ID: 39 Location: Lagos Department: Information Systems and Technology Function: System Analysis and development Reporting to: Head, Information Systems & Technology Travel Frequency: Occasional Purpose of the Job

Primary responsibility to provide systems analysis, integration and java programming support for corporate initiatives on business intelligence, data analytics and business process automation using jBPM.

Expected Key Results

Develop and build applications and business process automation tools
Ensure feasibility and usefulness of projects
Reporting

Educational Qualifications & Functional Skills

Minimum 2.1/Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or related field or a combination of related experience and education.

Work Experience:

2+ years of experience in Java development
Hands on experience in designing and developing applications using Java EE platforms
Experience with various open source SQL/Non-SQL databases – MySQL, Postgres, etc
Experience defining & modeling BPMN 2.0 based Business processes on jBPM platform, a big advantage
Demonstrated experience developing database- driven web applications using PHP, Python, Ruby on Rails, or Perl, a plus
Experience in the Spring Framework and working knowledge of HTML5, CSS 3, JavaScript, AJAX
Experience with Apache/tomcat
Experience on Web Services development including (REST/SOAP, WSDL/XML, and JSON)
Strong integration skills
Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment. Experience working with version control systems (Subversion, Git)

Other Requirements:

Strong team player
Ability to mentor less experienced engineers
Solid problem solver
Ability to quickly learn and apply new tool sets, technology and concepts
Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users

Job Title: Account Manager Job ID: 36 Locations: (Lekki/ Ikeja/ Victoria Island/ Apapa) Lagos Department: Network Services Divison Function: Business Development Reporting to: Territory Manager Travel Frequency: Rarely Purpose of the Job

The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results:

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Other Purpose:

Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Educational Qualifications & Functional Skills

B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements:

Customer Focused
Action-oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development

Job Title: Customer Advocacy Centre Team Lead Job ID: 43 Location: Lagos Department: Customer Experience & Advocacy Function: Supervise all activities of the Customer Advocacy Centre Reporting to: Head, Customer Experience & Advocacy Purpose of the Job

To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

Expected Key Results

Customer Satisfaction
Quality Assurance Monitoring
Implement Service Standards
Advocate for Customers
Service Delivery Performance Measurement
Workforce Management

Educational Qualifications & Functional Skills

Minimum 2.2/Upper Credit Bachelor's Degree in social sciences.

Work Experience:

Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction.
Teamwork – candidate will need to be a strong team player, who supports their colleagues and share their skills.
Good interpersonal, work flow management and communications skills.
Experience in similar roles within IT or Hospitality environment, preferably both.
Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
Ability to demonstrate a mature understanding of key business needs.
Excellent documentation and PowerPoint presentation skills.
Good project and time management skills - Ability to work independently and manage one’s time.
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
Knowledge of business and management principles involved in strategic planning and resource allocation.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Job Title: i-Shop Supervisor Job ID: 42 Location: Lagos Department: Customer Experience & Advocacy Function: Customer Experience & Advocacy Reporting to: Head, Customer Experience & Advocacy Travel Frequency: Minimal Purpose of the Job

The i-Shop Supervisor will manage all i-shops (company owned retail and friendship outlets) prospects and customers to maximize customer acquisition and also help with customer retention.

Expected Key Results

Customer Advocacy
Customer Engagement
Training
Customer Retention
Process Flow and documentation
Reporting.

Educational Qualifications & Functional Skills

Minimum 2.1/Upper Credit Bachelor's Degree in business or social science related discipline.

Work Experience:

5 -7 Years cognate sales, customer service experience.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality.

Job Title: Social Media Officer Job ID: 41 Location: Lagos Department: Customer Experience & Advocacy Function: Create and maintain ipNX presence on social media. Reporting to: Customer Experience Analyst Travel Frequency: Nil Purpose of the Job

To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

Expected Key Results

Manage customer complaints and expectations on social media platforms
Generate brand awareness
Identify trends on social media
Elicit concrete information from customers via surveys and campaigns
Identify online threats, escalations and business enquiries
Analysis/Reporting
Carry out other responsibilities as assigned

Educational Qualifications & Functional Skills

Minimum 2.1/Upper Credit Bachelor's Degree in social sciences preferably public relations, marketing, social media management or business communications.

Work Experience:

Minimum of 1-2 years related experience.
Other Requirements:
Strong analytically skills
Proficient use of CorelDraw
Graphic design skills
Knowledge of digital media as it relates to branding
Team player
Drive results
Cultivate Innovation
Online reputation management
Resilience
Strong communication – both verbal & written and inter-personal skills
Tact and a good sense of humor
A passion for all things digital
Hardworking and Extremely organized
Self-motivated

Job Title: System Analyst/Developer – OSS/BSS Job ID: 40 Location: Lagos Department: Information Systems and Technology Function: System Analysis and development Reporting to: Head, Information Systems & Technology Travel Frequency: Occasional Purpose of the Job Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications. Expected Key Results:

Develop and build software and applications
Ensure feasibility and usefulness of projects
Reporting.

Educational Qualifications & Functional Skills

Minimum 2.1/Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or related field or a combination of related experience and education.

Work Experience:

Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
Demonstrated experience developing database- driven web applications using PHP, Python, Ruby on Rails, or Java, a plus
Previous experience in Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage
Experience with user experience software development using JavaScript including libraries such as JQuery, XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, Flash)
Strong integration skills
Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
Knowledge of software development process, quality control, and impact assessment
Demonstrated knowledge in mobile platforms, internet technologies and user interface
Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment. Experience working with version control systems (Subversion, Git).

Other Requirements:

Strong team player
Ability to mentor less experienced engineers
Solid problem solver
Ability to quickly learn and apply new tool sets, technology and concepts
Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.

Job Title: Network Support Engineer Job ID: 44 Location: Garki, Abuja Department: Group Infrastructure Unit Function: Network Implementation & Support Reporting to: Regional Head, Implementation & Support Travel Frequency: Occasionally Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.

Expected Key Results

Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-to-point, point-to-multipoint and NLOS).
Establishing and managing end-to-end connectivity for banks and other corporate bodies.
Installation, configuration and integration of new clients into the network.
Providing adequate back-end support for field engineers.

Educational Qualifications & Functional Skills

Minimum of 2.2/Upper Credit Bachelor's Degree in Computer Engineering /Electrical Engineering or Computer Science.

Professional Qualification:

CCNA, CCNP

Work Experience:

Minimum of 1 year experience.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Nimble Learning

Job Title: Performance Management Specialist Job ID: 47 Location: Lagos Department: Human Capital Management Function: Performance Management Reporting to: Executive Director, Corporate Service Travel Frequency: Occasionally Purpose of the Job

The purpose of the Performance Management and productivity Specialist is to develop and execute programs and projects to evaluate, measure, and improve employee productivity and performance.

Expected Key Results

Monitor performance
Measure performance against company’s defined competences.
Reporting
Software Management
Knowledge transfer
Workforce Development
Productivity Measurement

Educational Qualifications & Functional Skills

Minimum 2.2/Upper Credit Bachelor's Degree in Human Resources, Social Science, Arts & Humanities and other related field.
Sound knowledge of employment laws, regulations, and statutes.
Best practices relating to employee performance management.
Knowledge of human resources management principles, practices, and procedures.
Knowledge of principles and practices of workforce planning, succession planning and strategic planning.
Effectively communicating, both orally and written.
Knowledge of project management principles, tools, and techniques.
Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
Ability to develop and use of work simplification methods and statistical procedures.
Experience and knowledge in Data Analytics.

Work Experience:

4 years’ experience in performance management.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Job Title: Retail Sales Manager Job ID: 31 Location: Lagos Island, Lagos Department: Network Services Divison Function: Business Development Reporting to: Head, Retail Sales Travel Frequency: Rarely Purpose of the Job

The Retail Sales Manager (RSM) is responsible for driving sales increase of all IPNX retail products (FOS) in given territory.
She/he is tasked with the responsibility to develop and grow customer numbers by recruiting new subscribers through personal engagement, team leads and direct sales executives (DSE)
The RSM is responsible for building relationships with customers most especially SME’s and grow their portfolios by increasing revenue generated from their portfolios
The RSM manages her/his people for success and must develop the territory and be the highest source of information about that territory.

Expected Key Results

Achieve territory sales target.
Achieve 60% uptake in streets, estates and MTU's.
Drive direct sale executive (DSE) to achieve their set target.
Train and mentor DSEs.
Manage, maintain and grow a pipeline of qualified prospects or almost completed deals.
Actively and successfully manage the sales process: lead generation; solution pitch; negotiation; close.
Drive an different sales activities in the given territory.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Works in collaboration with the team, developing good working relationships.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets
Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements:

Customer Focused
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Job Title: Team Lead, Strategic Accounts Job ID: 32 Location: All Branches (Nigeria) Department: Network Services Divison Function: Business Development Reporting to: Head, Corporate Sales Location: All Branches Travel Frequency: Rarely Purpose of the Job

The Team Lead, Strategic Account is responsible for managing account managers responsible for the different strategic accounts.
The team lead protects revenue, secures new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
The team lead, is responsible for all strategic accounts and must be the most trusted source of information for all strategic account.

Expected Key Results

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements:

Customer Focused
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Job Title: Territory Manager, Island Job ID: 33 Location: Lagos Department: Network Services Divison Function: Business Development Reporting to: Head, Corporate Sales Travel Frequency: Rarely Purpose of the Job

The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
The territory manager manages and oversee account managers working within the given territory.

Expected Key Results:

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
Must demonstrate interpersonal capabilities.

Other Requirements:

Customer Focused
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality.

Job Title: NYSC, Pre-Service & I.T Internship Job ID: 18 Location: All Branches (Nigeria) Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology Reporting to: Supervisor Function: As applicable to requesting unit Travel Frequency: Occasional Introduction of the Job The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals. The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:

Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (INDUSTRIAL TRAINEE).
Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (PRE-SERVICE).
Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job

To learn new skills and add to their knowledge base while gaining confidence in their abilities.
To offer the opportunity to work with someone who can become a mentor for you - not only in the internship but throughout their career.
To learn about a career field from the inside and decide if this is the right career field for them.
To offer the opportunity to practice communication and teamwork skills.
To gain industry knowledge first hand from the organization and professionals.
To gain valuable experience and accomplishments to add to their resume.
To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
To apply some of the ideas learned in school and provide a bridge between school and the professional world.

Deliverables;

This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs):

Communications
Dependability
Initiative
Job Knowledge
Use of Technology
Overall Job Performance

Demonstrate (Key competencies):

This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder's qualification.

Educational Qualifications & Functional Skills

CGPA ( 2.50 minimum)/BSC(2.2 minimum)/ HND(Upper Credit minimum).
WAEC (Minimum 6 B’s & C’s)

Work Experience:

Little or no work experience

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience

Job Title: Account Manager Job ID: 35 Location: Port Harcourt, Rivers Department: Network Services Divison Function: Business Development Reporting to: Territory Manager Travel Frequency: Rarely Purpose of the Job

The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements:

Customer Focused
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Developmeny
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality.

Job Title: Network Management Engineer Job ID: 17 Location: Lagos Department: Group Infrastructure Unit Function: Network Management Reporting to: Head, Monitoring and Command Centre Travel Frequency: Occasional Purpose of the Job

To monitor the network 24*7, providing support for management and efficient configuration of systems that are used for monitoring and service feasibility, ensuring appropriate design and notification are provided in line with the requirement of the user departments.

Expected Key Results (Detailed KPIs)

Application development
Network Monitoring
Escalation
Network Operations
Server/Application Administration
Network Device backup
Dashboard development
Reporting

Educational Qualifications & Functional Skills

University Degree in Engineering
Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
Ability to leverage technology to develop and enhance functional competencies
Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
Knowledge of networking and network monitoring/management.
Knowledge and experience with various web technologies.
Open Source software customization.
Knowledge of current IT trends and technologies in software development.
Ability to learn new things quickly.

Work Experience:

Experience in Linux and monitoring system environment
Sound understanding and extensive experience in SNMP. TR-069 and network management
Experience in Perl, PHP, and Python
Other Requirements:
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Job Title: Head, Customer Loyalty & Retention Job ID: 46 Location: Lagos Department: Customer Experience & Advocacy Function: Supervise all activities of Retention unit. Reporting to: Head, Customer Experience & Advocacy Travel Frequency: Minimal Purpose of the Job

To proactively build relationships with customers.
This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues and educating on available products and services, supervising all activities of the customer retention unit.
Identify /execute retention strategies that reduce churn and increase customer loyalty in other to sustain revenue. Gather feedback from customers and provide update to the Leadership.

Expected Key Results:

Reduce customer churn.
Increase customer loyalty.
Customer Retention
Elicit concrete information from customers via surveys and campaigns.
Request processing for customers
Complaint tracking

Educational Qualifications & Functional Skills

Minimum 2.2/Upper Credit Bachelor's Degree in Social Sciences.
Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
Professional Qualification in Customer Experience Management an added advantage.

Work Experience:

3+ years of customer loyalty and retention experience.
Data analysis experience using Excel with pivot tables and statistical analysis.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision

Job Title: Content Development Officer Job ID: 45 Location: Lagos Department: Customer Experience & Advocacy Function: Ensure regular rich content development for all online touch points. Reporting to: Head, Customer Experience & Advocacy Purpose of the Job

To research, write, coordinate and design materials that work together cohesively to inform and promote the company and its services.
To create, improve and maintain contents to achieve business goals, develop and share content to raise brand awareness and monitor web traffic.

Expected Key Results

Content Development
Copyright Compliance
Communication
Information Dissemination
Other Duties Assigned

Educational Qualifications & Functional Skills

Minimum 2.2/Upper Credit Bachelor's Degree in Journalism, Communication or Social Science.
Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
Professional Qualification in Customer experience management an added advantage.

Work Experience:

Minimum of 2-3 years of varied experience in content development related positions.
Excellent communication and writing skills
Good listening skills
Multitasking abilities
Ability to work independently
Fairly good knowledge of HTML, Photoshop, Dreamweaver, Macromedia flash, MS- FrontPage etc. would be of benefit in this profession.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Nimble Learning

Job Title: Network Implementation & Support Engineer Job ID: 48 Location: Trans Amadi Estate, Port Harcourt Department: Group Infrastructure Unit Function: Implementation & Support Reporting to: Team Lead, Operations & Maintenance (East) Travel Frequency: Occasionally Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customers.

Expected Key Results

Corporate/FOS Incident Management
Preventive Maintenance
Re-sale Engineering
Report Management
Back Office Support
Project Implementation Management
Inventory Management

Educational Qualifications & Functional Skills:

Minimum 2.2/Upper Credit Bachelor's Degree in Computer Engineering, Electrical Electronics or any IT related degree
Customer centric and stakeholders’ management
Good LAN/WAN network design and implementation skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.
Good interpersonal skills with customers, vendors and members of team.
Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

Work Experience:

At least 2 years in telecommunications industry.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning.

Job Title: NMS Engineer - Software Development Job ID: 29 Location: Lagos Department: Group Infrastructure Unit Sub Division: Monitoring and Command Centre Job Function: Software Development Reporting to: Manager, Monitoring and Command Centre Travel Frequency: Occasional Purpose of the Job

To provide creative and intuitive software applications as well as administer and optimize servers and managed resources to support the ever growing need for monitoring critical indices within the company network.

Expected Key Results (Detailed KPIs):

Application development
Server/Application Administration
Project Management
Dashboard development

Educational Qualifications & Functional Skills

University Degree in Engineering
Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
Ability to leverage technology to develop and enhance functional competencies
Database Management - Mysql, MSSQL, PostgreSQL, Oracle.
Abilty to develop software in Java, Ruby on Rails, PHP or other programming languages.
Knowledge of networking and network monitoring/management.
Knowledge and experience with various web technologies.
Open Source software customization.
Knowledge of current IT trends and technologies in software development.
Ability to learn new things quickly.

Work Experience:

Experience in Linux and monitoring system environment
Sound understanding and extensive experience in SNMP. TR-069 and network management
Experience in Perl, PHP, and Python

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Job Title: Retail Territory Manager Job ID: 20 Location: Lagos Department: Network Services Divison Function: Business Development Reporting to: Retail Manager, Global Travel Frequency: Rarely Purpose of the Job

The Retail Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking/hunting out new clients & businesses within the assigned territory.
The role ensures driving an increase in ipNX retail business by collaborating with the account teams to recruit subscribers and building relationships to keep them and grow the subscriber base.

Expected Key Results (Detailed KPIs)

Achieve sales targets by developing new business with existing and potential clients within the territory.
Undertake cold calling, ensuring that the number of calls meets call targets as set by management.
Ensure all required KYC customer requirements are met.
Drive Direct Sales Executives (DSEs) to achieve their set target.
Train and mentor DSEs.
All DSEs must achieve 10 new subscribers monthly.
Organise review sessions once a week.
Organise Training sessions twice a month.
Collate DSE sales and competitive intelligence reports and submit to Head, NSD.
Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close.
Attendance at industry related meetings/events and/or seminars.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Works in collaboration with the team, developing good working relationships.
Ensures compliance with ipNX values, policies, and standards, and ensures compliance with all local statutory requirements.

Educational Qualifications & Functional Skills

B.SC/HND in Engineering / Computer Science / Marketing / Sales / related disciplines (Minimum of 2.2/Upper Credit).
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets.
Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio.
Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 4 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
Must demonstrate interpersonal capabilities and leadership.

Other Requirements:

Customer Focused
Understanding of Retail Sales.
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development

(Additional requirements for AMs and above):

Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Job Title: ipNX Technical Support Engineer (i-TAC Engineer) Job ID: 22 Location: Lagos Department: Network Services Divison Function: Technical Support Reporting to: Service Assurance Manager Travel Frequency: Seldom Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

Incident Management (First Call Resolution)â€‹â€‹â€‹
Prompt Response to inbound calls and emails
Follow up on unresolved complaint/ open tickets to closure
Timely Escalation/feedback to relevant units.
Preparing Technical Reports

Educational Qualifications & Functional Skills

(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engine Engineering, CCNA, CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.

Work Experience:

A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning.

Job Title: Network Implementation/Support/Integration Engineer Job ID: 16 Location: Ikeja, Lagos Department: Group Infrastructure Unit Sub Department: Network Infrastructure Unit Directly reports to: Head Operations & Maintenance(WEST) Directly supervises: IT, Corp Members, Outside Plant and riggers Job Responsibilities

Provide technical expertise and leadership in the area of IP network design, implementation, optimization, and maintenance to support voice, data and/or video networks in differing stages of development.
Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
Work closely with related departments, partners, and Vendors to deliver high quality and reliable network performance.
Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
Research and evaluate network/systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port connectors).
Recommend and modify network configuration to improve efficiency and cost effectiveness.
Configure network and/or third party software application programs to provide improved response time and/or quality.
Recommend network database policies and procedures.
Ensure that the network is fully operational and appropriately integrated for access with other systems.
Analyze and monitor network activity to ensure optimal network operation.
Monitor network traffic, usage, and performance.
Run diagnostics to forecast performance thresholds.
Perform analysis of network efficiency, traffic routing and troubleshoot network/system failures.

Requirements Academic:

B.Eng in Computer Engineering, Electrical Electronics or any IT related Degree.

Professional:

CCNA (Cisco Certified Network Associate) CCNP (Cisco Certified Network Professional)

Experience:

3 years and above

Competence Skills:

Good LAN/WAN network design and implementation skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.
Good interpersonal skills with customers, vendors, and members of team.

Knowledge:

Design and analytical troubleshooting of LAN, WAN network and Internet data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
Understanding of the base station power supply (DC and AC) architecture and interconnectivity of relevant power devices/components.
A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
A hand on experience with OSPF and BGP is desirable.
Experience with Wireless Point-to- Point and Point-to- Multipoint technologies is desirable
Must be able to follow multiple simultaneous projects to completion with minimal supervision.
Experience with leading inter- departmental negotiations, consensus building to reach common technical solutions.

Personal Attributes:

Hardworking and Tenacious.
Performance driven.
Sharp analytical and logical reasoning.
Work effectively with my own initiative with minimal supervision and also as a part of a team.
Good customer relations.

Working Conditions

Status: Permanent
Work Schedule: 8-5
Travel Requirements: Occasional
Supervisory Responsibilities: Coordinating of IT, NYSC Corp members, Outside Plant Technicians and Riggers to ensure day to day engineering operations (implementation and support).

Job Title: Business Analyst Job ID: 24 Location: Lagos Department: Network Services Divison Function: Business Development Reporting to: Head, NSD Location: Global Travel Frequency: Rarely Purpose of the Job

The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
Understand the structure, policies, and operations of the division’s service delivery operations.
Interface with the customers to understand their requirements. Bridge the gap between the business problems and the technology solutions. Business performance analysis.

Expected Key Results (Detailed KPIs)

Business Scope and Specification Management
Conduct feasibility studies, from a technological and organizational perspective, and document findings
Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
Market Assessment and Competitive Analysis
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets.
Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities
Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases.
Understanding of user needs and a business outcome approach. Experience in use case documentation.

Other Requirements:

Customer Focused
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Job Title: Product Analyst Job ID: 23 Location: Lagos Department: Network Services Divison Function: Product Development Reporting to: Product Manager Travel Frequency: Occasional Purpose of the Job

The Product analysts carry out market research to identify new opportunities for existing products and developing new products ideas.
He/she will interview customers to discuss their future product requirements, and they review published research reports to identify gaps in the market that their company could meet.
Establishing market requirements provides a framework that enables product development team to prepare design proposals based on fact, rather than guesswork.
They analyze their own products and those of competitors, comparing performance and features with current market requirements.
Product analysis provides the product team with a benchmark for new product performance.

Expected Key Results (Detailed KPIs)

Submit/review a product strategy and roadmap for Voice and Wi-Fi
Submit a product review on existing products (FOS, Voice, Wi-Fi, Data services) One per quarter
Develop a survey per Quarter, analyze and share the results of the survey with key stakeholders.
Use analytics (website, social media, and company CRM) to gather customer needs
Determine why customers churn by calling and visiting churned customers, checking customer habits and defining customer
Visit events and venues where deployment is made. And report customer feedback(Needs and complaints)
Generate, update and submit intelligence report weekly
Attend conferences and events related to product and sector
Develop pricing model quarterly
Submit product price reviews and projection quarterly
Hold product training and briefs for sales staff Quarterly
Propose a sales incentive and promotion scheme that will drive an increase in sales
Develop product communication plan/strategy and share with Line Manager and other stakeholders.

Educational Qualifications & Functional Skills

B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
Must demonstrate interpersonal capabilities.

Other Requirements:

Customer Focused
Ability to conduct market research
Action oriented
Result Driven
Cultivate Innovation
Critical thinking skills to recommend original and productive ideas
Time Management
Self Development.

Job Title: Senior ipNX Technical Support Engineer Job ID: 28 Location: Lagos Department: Network Services Divison Department: Service Assurance Function: Technical Support Reporting to: Service Assurance Manager Travel Frequency: Seldom Purpose of the Job (Brief)

Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results

Incident Management (Complex/advance Call Resolution)
Prompt Response to inbound calls and emails
Timely Escalation/feedback to relevant units.
Preparing Technical Reports

Educational Qualifications & Functional Skills

(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
Resourceful team player who excels at building trusting relationships with customers and colleagues
Innovative problem-solver who can generate workable solutions and resolve complaints.
Excellent business communication skills both verbal and written.

Work Experience:

Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
At least 4 years work experience in similar role.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations

Other Requirements: