Recruitment For Fresh Graduates at UBA Bank, 25th April, 2018

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally. We are recruiting to fill the vacant position below:       Job Title: Teller Reference No: UBATELLER2018 Locations: Abuja, Makurdi- Benue, Lokoja- Kogi, Ilorin South- Kwara Job Functions: Banking Industries: Financial Services Specification

• Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
• To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
• Maintain the highest level of confidentiality with all information obtained
• Comply with all bank and regulatory body policies, procedures and regulations
• Promote the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.
• Escalate issues on cash shortage, overpayment, loss and theft.
• Associated adhoc assignments.
• Answer customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line
• Other duties as assigned by the Cash Officer
• Verify and receive loan and utility bills payments.
• Time-stamp(Validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action
• Reconciles cash drawer by proving cash transactions; counting and packaging the money, turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
• Ensure proper and accurate balancing of cash transactions on a daily basis and ensure there is no pending transaction left on the system before closing for the day.

• Minimum Educational level- OND in any related discipline.

• Minimum experience- NIL
• Previous teller experience preferred.

• Basic Accounting and Mathematical skills
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.
• Banking operations, policies and procedures
• Familiar with retail banking regulations and teller roles and responsibilities relating to each

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees:
• Good team player
• Good Numerical skills
• Detail oriented, high degree of accuracy and attention to details
• Ability to work in a fast-paced environment & under pressure as needed.
• Strong communication & organizational skills
• Fast and error free processing
• Ability to be calm under pressure

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank’s products and services including E-sales

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

• Service Improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

• Minimum Educational level - B.Sc. in any related discipline

•  27 years and below

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage)

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills