Jobs

Latest Job Vacancies at Stanbic IBTC Bank, 14th May, 2018

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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices. We are recruiting to fill the vacant position below:     Job Title: Private Client Service Officer - SIPML Job ID: 32009 Location: Abuja Job Purpose

• The role is to ensure that Private Clients in the region enjoy services that would guarantee their loyalty, as High Net worth and VIPs of the unit, by providing and delivering service excellence to these clients.
• Work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole.
• Work closely with the RSMs, RCSMs, Compliance and Admin Officers within the region

Key Responsibilities/Accountabilities

• Driving and Coordinating 100% excellent service delivery amongst PCS clients in the region.
• Implementation of Information Technology based initiatives to increase turnaround time and satisfaction amongst PCS clients.
• Oversees the daily running of the unit across the South South region
• Providing guidance and support to team members in achieving set goals.
• Align to  applicable  SLAs developed  for PCS clients
• Ensures direct calls and visits by a member of SIPML Exco annually.
• Visit to new and existing PCS clients within the region
• Place calls to PCS clients and key contacts in the region at least once within the quarter.
• Ensures priority treatment on processing of Benefit applications and payment
• Ensures that all Service Level Agreements are strictly adhered to in all business locations
• Collation of all information on these clients. E.g. DOB of all nuclear family members, wedding anniversary, preferred sports, club affiliations (Liverpool), hometown, religion and all other information that are considered relevant
• Organization of  special events for PCS clients in the region
• Weekly check of RSA and RSA Retiree Fund to identify clients as they fall within the HNI/VIP metrics
• Ensure implementation of loyalty initiatives and distribution year end gifts to all PCS clients within the region
• Assist HNI Clients to resolve e-channels related issues and encourage them to adopt e-channels

Preferred Qualification and Experience

• Minimum of a 2.2 B.Sc degree from an accredited University
• Up to 5 years post NYSC experience;
• Expertise in customer experience management
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.

Knowledge/Technical Skills/Expertise:

• Excellent knowledge of the dynamics and technical aspects of fund management and financial markets
• Understanding of policies and procedures; customer services in a first class oriented institution is desirable
• Good analytical/numerical/communication skills
• Excellent use and knowledge of NAV, MS Office applications, and other customer related tools.
• Thorough understanding of the Pensions Reforms Acts.
• Training on providing Excellent Customer Service and Financial Management. Experience in working among a Solution-Oriented team
• Experience in Customer Care duties and responding to Client Enquiries

Interested and qualified candidates should:Click here to apply     Job Title: Private Client Service Officer - SIPML Job ID: 32006 Location: Lagos Island, Lagos Job Purpose

• The role is to ensure that Private Clients in the region enjoy services that would guarantee their loyalty, as High Net worth and VIPs of the unit, by providing and delivering service excellence to these clients.
• Work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole.
• Work closely with the RSMs, RCSMs, Compliance and Admin Officers within the region

Key Responsibilities/Accountabilities

• Driving and Coordinating 100% excellent service delivery amongst PCS clients in the region.
• Implementation of Information Technology based initiatives to increase turnaround time and satisfaction amongst PCS clients.
• Oversees the daily running of the unit across the South South region
• Providing guidance and support to team members in achieving set goals.
• Align to  applicable  SLAs developed  for PCS clients
• Ensures direct calls and visits by a member of SIPML Exco annually.
• Visit to new and existing PCS clients within the region
• Place calls to PCS clients and key contacts in the region at least once within the quarter.
• Ensures priority treatment on processing of Benefit applications and payment
• Ensures that all Service Level Agreements are strictly adhered to in all business locations
• Collation of all information on these clients. E.g. DOB of all nuclear family members, wedding anniversary, preferred sports, club affiliations (Liverpool), hometown, religion and all other information that are considered relevant
• Organization of  special events for PCS clients in the region
• Weekly check of RSA and RSA Retiree Fund to identify clients as they fall within the HNI/VIP metrics
• Ensure implementation of loyalty initiatives and distribution year end gifts to all PCS clients within the region
• Assist HNI Clients to resolve e-channels related issues and encourage them to adopt e-channels

Preferred Qualification and Experience

• Minimum of a 2.2 B.Sc degree from an accredited University
• Up to 5 years post NYSC experience;
• Expertise in customer experience management
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.

Knowledge/Technical Skills/Expertise:

• Excellent knowledge of the dynamics and technical aspects of fund management and financial markets
• Understanding of policies and procedures; customer services in a first class oriented institution is desirable
• Good analytical/numerical/communication skills
• Excellent use and knowledge of NAV, MS Office applications, and other customer related tools.
• Thorough understanding of the Pensions Reforms Acts.
• Training on providing Excellent Customer Service and Financial Management. Experience in working among a Solution-Oriented team
• Experience in Customer Care duties and responding to Client Enquiries

Interested and qualified candidates should:Click here to apply     Job Title: Regional Administration Officer Job ID: 29866 Location: Abuja Job Purpose

• Provide a professional and quality work in respect of general operational administration of the bank.

Key Responsibilities/Accountabilities Manage the General Office Administration in the Region:

• Organizes and carries out maintenance duties to ensure the general upkeep and maintenance of the Regional Office.
• Supervises and coordinates the Regional Support staff
• Ensure arrangements are made for dealing with emergencies which may occur outside of normal work hours.
• Ensure there is high quality and timely administrative services to ensure the smooth running of operations are delivered across the region.
• Assists in operational manual procedures and ensures that there are adequate systems for monitoring compliance to these
• Ensure that all resources in given space (financial and material) allocated are managed and accounted for.
• Resolve other processes such as signage, CCTV and security, etc
• Ensure routine inspection of the Regional Office’s premises and operations
• Ensure the Head office receives timely and effective advice on administration related issues, including;
  • Plumbing and Electrical maintenance and repairs
  • Maintenance and repair of window and door furniture and fittings
  • Daily Generator Maintenance and Diesel Supervision etc.
  • Space Management Painting.

Efficient Vendor and Supplier Management:

• Negotiate with contractors/vendors to ensure best value for money.
• Monitor vendors’ activities to ensure that services are provided within the specified service levels
• Process payment for services quickly and efficiently.
• Ensure effective customer relationship management with colleagues and vendors

Manages Fleet in the Region:

• Arrange official domestic and Inter-city transportation for visitors, which include Pick-up and drop off for certain staff visits and advise other staff on safe transport measures within the state.
• Ensure maximum availability of fleet and plant for operational teams.
• Ensure that Admin drivers receive adequate instruction/supervision and training for them to carry out their duties competently and safely.
• Ensure that accidents/incidents involving team members are reported and investigated
• Supervises mail room officers and couriers
• Maintains and manages store in the location

External & Internal Relationships Wealth Business and EXCOs; Heads of Departments and BUs:

• Nature of relationship: Provide and receive a service
• Sphere of influence: Limited to their department only
• Description or examples: Maintain close contact with all internal stakeholders within the Wealth sectors

GRES and Procurement BU heads in Stanbic IBTC:

• Nature of relationship: Provide a service to them
• Sphere of influence: Impact the whole Group
• Description or examples: Service rendering in administrative functions in accordance with laid down process

Vendors:

• Nature of relationship: Manage the relationship
• Description or examples: Ensures quality in service delivery

Preferred Qualification and Experience

• First Degree in any Field of Study - Economics, Engineering, Architecture, Management and Accounting etc
• Master Degree  in any Field of Study.
• ISO 2007 Certification, General knowledge of Nigerian pension and banking markets, HSE certification, SAP super user as well as the regulatory and corporate governance frameworks; General Financial/Accounting knowledge.

Experience required:

• Procurement (Supplier Relationship Management):
  • Up to 2 years of Procurement, Sourcing, Supplier Relationship Management experience
• Real Estate Management (Building Project Management and Facility Management):
  • Up to 2 years of Corporate Real Estate, Engineering, Building Project Management, Facility management experience.
• Support Services (Business Support).

Knowledge/Technical Skills/Expertise Business Administration Skills:

• Competency Description: The ability to coordinate multiple administrative activities in to enable the efficient operations of a department.

Data Management:

• Competency Description: The ability to effectively and efficiently manage business related data in an accurate manner, through the application of various technologies Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Written Communication:

• Competency Description: Ability to express ideas by means of clear and effective writing, in order to support professional communication internally within the Bank and externally.

Office Logistics:

• Competency Description: The ability to plan office space and engage with the relevant functions to make changes to floorplans or equipment. Proficiency Level: BASIC - Applies elementary concepts to develop activities under supervision.

Interested and qualified candidates should:Click here to apply     Job Title: Private Client Service Officer - SIPML Job ID: 32011 Location: Port - Harcourt, Rivers Job Purpose

• The role is to ensure that Private Clients in the region enjoy services that would guarantee their loyalty, as High Net worth and VIPs of the unit, by providing and delivering service excellence to these clients.
• Work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole.
• Work closely with the RSMs, RCSMs, Compliance and Admin Officers within the region

Key Responsibilities/Accountabilities

• Driving and Coordinating 100% excellent service delivery amongst PCS clients in the region.
• Implementation of Information Technology based initiatives to increase turnaround time and satisfaction amongst PCS clients.
• Oversees the daily running of the unit across the South South region
• Providing guidance and support to team members in achieving set goals.
• Align to  applicable  SLAs developed  for PCS clients
• Ensures direct calls and visits by a member of SIPML Exco annually.
• Visit to new and existing PCS clients within the region
• Place calls to PCS clients and key contacts in the region at least once within the quarter.
• Ensures priority treatment on processing of Benefit applications and payment
• Ensures that all Service Level Agreements are strictly adhered to in all business locations
• Collation of all information on these clients. E.g. DOB of all nuclear family members, wedding anniversary, preferred sports, club affiliations (Liverpool), hometown, religion and all other information that are considered relevant
• Organization of  special events for PCS clients in the region
• Weekly check of RSA and RSA Retiree Fund to identify clients as they fall within the HNI/VIP metrics
• Ensure implementation of loyalty initiatives and distribution year end gifts to all PCS clients within the region
• Assist HNI Clients to resolve e-channels related issues and encourage them to adopt e-channels

Preferred Qualification and Experience

• Minimum of a 2.2 B.Sc degree from an accredited University
• Up to 5 years post NYSC experience;
• Expertise in customer experience management
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.

Knowledge/Technical Skills/Expertise:

• Excellent knowledge of the dynamics and technical aspects of fund management and financial markets
• Understanding of policies and procedures; customer services in a first class oriented institution is desirable
• Good analytical/numerical/communication skills
• Excellent use and knowledge of NAV, MS Office applications, and other customer related tools.
• Thorough understanding of the Pensions Reforms Acts.
• Training on providing Excellent Customer Service and Financial Management. Experience in working among a Solution-Oriented team
• Experience in Customer Care duties and responding to Client Enquiries

Interested and qualified candidates should:Click here to apply   Application Deadline 25th May, 2018.

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