Vacancy For Service Center Supervisor In A Leading Electronics Distribution Company

Fadac Resources – Our client is a Leading player in the electronics and home appliances industry in Nigeria. Specializes in the distribution and sales of electronic products from major brands. Operates a number of branches that cut across Nigeria’s geopolitical zones.

We are recruiting to fill the position below:

 

 

Job Title: Service Center Supervisor
Location
: Lagos

Job Description

  • Manage and respond to all emails and telephone inquiries and made required follow ups.
  • Administered and gathered customer service compliments, collated it to be submitted to district manager.
  • Continuous improvement in our VOC policies and resolution methodologies
  • Prepared features for company newsletter and selected service awards.
  • Participated on all ecommerce related activities and identified issues.
  • Coordinated with various departments and resolved complex service problems.
  • Providing daily, weekly and monthly reporting to the management to address areas of concern
  • Attend to customer’s queries and complaints via email
  • Attend to All replacement cases such as OBF,DNA,LTP,VOC & BER Policy
  • Assign Engineers on daily basis for the closure of customer complaints.
  • Business strategy plan for expansion of Service Centre
  • Supervising warranty claim uploading on daily basis
  • Managing the Customer Care Operations and ensure that the staffs are aligned with the company’s vision, mission, values and strategic priorities.
  • Managing operation for Walk in customers and in home visits.
  • Create road map for vans for the home visits and call center.
  • Managing warehouses, spare parts transfers between different locations and oracle transfers.
  • Maintained records of all customer contacts and responses.
  • Service Tracking and service KPI Performance management
  • Do service tracking of all job’s to meet company’s TAT
  • Ensured optimal levels of customer service standards and provided support to various stores.
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Requirements

  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • B.Sc degree in Business Administration or related field
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications

 

 

How To Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 31st May, 2018.

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