Latest Vacancies In A Reputable Bank, 8th June, 2018

GVA Partners - Our client, a reputable Bank in Lagos State, is recruiting suitably qualified candidates to fill the position below:     Job Title: Banking Application Support Officer Location: Lagos Job Objective

• To ensure that the Banking Application is continual enhanced and available to Support the Bank’s Business.

• Consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the root cause, identify and develop a practical solution, communicate her findings and implement action to resolve the problem.
• Introduce monitoring systems that identify whether individuals or the organisation are achieving their objectives, as well as any variances in terms of goals and timescales. Ensure that corrective action plans are formulated and implemented.
• Remain rational when dealing with others, work within organisational requirements, be systematic and factual when dealing with colleagues, and handle conflict adopting a logical and unemotional approach until a solution becomes achievable.
• Work within a technical or specialist area of expertise in order to continuously improve the quality of the service and/or product provided.
• Work as part of a team and demonstrate tolerance, understanding and consistency when dealing with others.
• Remain self-controlled and be prepared to listen to the views and ideas of others.
• Encourage a high level of performance in self and others.
• Encourage people to communicate effectively and, through example and expertise, create participative attitudes.
• Adopt an accommodating and helpful manner, debate, agree and, where necessary, accept the objectives set by others and work within agreed parameters in order to ensure that tasks are completed.
• The Job Profile indicates that the job holder should be capable of collecting information and imparting it to others.The job occupant whilst being adaptable by nature, will need to ensure strict conformity with rules, systems and protocol.The area of work is likely to have some administrative, specialist or technical aspects and the person fulfilling the role should have the persistence to see a job through to conclusion.
• The incumbent should be dependable, loyal, a good listener and enjoy working in a logical and systematic manner. Standard operating procedures are important aspects of this role and as such, it will require an individual who is organised, structured, self-controlled and capable of communicating facts within the required area of knowledge and expertise.
• The person fulfilling this role should be consistent in approach, analytical, sensitive, precise and compliant. The environment, wherever possible should be free of confrontation and the person occupying the role should be non-aggressive by nature.

• Effectively implement the automation of new processes and support the availability, usability and enhancement of existing processes that sustains the bank’s growth and financial operations through. Finacle scripting/ Workflow, PL/SQL Reports.
• Handle the creation/customization of new products on Finacle/FT.
• Automation of EOD activities through batch jobs.
• Carry out proactive monitoring of Finacle/FT services to ensure availability.
• Ensure effective service delivery, and seek to constantly improve customer/user experience.
• Work within relevant policies/ procedures and audit requirements.
• Ensure a near to Zero error rate level in processes and project executions.

• First degree in physical or numerate science or engineering.

• At least 1 year cognate experience.

• Application Support & Mail.
• Knowledge of banking operations.
• Solution architecture.
• Information Security.
• Quality Assurance.
• Business Continuity Planning.
• Knowledge of banking operations.

• Service Level Management.
• Project planning and control.

• To achieve high level of stability, availability and maintenance of all bespoke applications developed by business automation through effective support framework that leverages on teamwork, technology, expert knowledge, professionalism and commitment to excellence.

• Consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the root cause, identify and develop a practical solution, communicate her findings and implement action to resolve the problem.
• Introduce monitoring systems that identify whether individuals or the organisation are achieving their objectives, as well as any variances in terms of goals and timescales. Ensure that corrective action plans are formulated and implemented.
• Remain rational when dealing with others, work within organisational requirements, be systematic and factual when dealing with colleagues, and handle conflict adopting a logical and unemotional approach until a solution becomes achievable.
• Work within a technical or specialist area of expertise in order to continuously improve the quality of the service and/or product provided.
• Work as part of a team and demonstrate tolerance, understanding and consistency when dealing with others.
• Remain self-controlled and be prepared to listen to the views and ideas of others.
• Encourage a high level of performance in self and others.
• Encourage people to communicate effectively and, through example and expertise, create participative attitudes.
• Adopt an accommodating and helpful manner, debate, agree and, where necessary, accept the objectives set by others and work within agreed parameters in order to ensure that tasks are completed.
• The Job Profile indicates that the job holder should be capable of collecting information and imparting it to others. The job occupant whilst being adaptable by nature, will need to ensure strict conformity with rules, systems and protocol. The area of work is likely to have some administrative, specialist or technical aspects and the person fulfilling the role should have the persistence to see a job through to conclusion.
• The incumbent should be dependable, loyal, a good listener and enjoy working in a logical and systematic manner. Standard operating procedures are important aspects of this role and as such, it will require an individual who is organised, structured, self-controlled and capable of communicating facts within the required area of knowledge and expertise.
• The person fulfilling this role should be consistent in approach, analytical, sensitive, precise and compliant. The environment, wherever possible should be free of confrontation and the person occupying the role should be non-aggressive by nature.

• Ensure application support, administration and maintenance of all IT bespoke Applications, .Net web applications, Windows services, Web services.
• Carry out Application availability checks and support deliver technical support for .Net bespoke applications.
• Handle issues assigned on helpdesk relating to all bespoke applications.
• Handle Application deployment and implementation of .Net framework and database service pack upgrades.
• Escalation of critical application issues to Business automation unit.
• Intranet and Internet content management and update.
• Carry out website availability checks and support.
• Preparation of support and technical documentation for bespoke applications.

• First Degree in a Physical or Numerate Science or Engineering.

• 2 Years' cognate experience.

• Application Support & Maintenance.
• Knowledge of Banking Operations.
• Solution Architecture.
• Products Knowledge.
• Information Security.
• Release Management.
• Quality Assurance.
• Business Continuity Planning
• Non Core
• E-channel Management
• Information Systems Audit
• Research Orientation.

• To ensure perimeter security of network devices in order to protect the assets of the bank and improve customer's confidence in the bank.

• Ensure servers and systems are up to date and patches to prevent potential vulnerabilities.
• Responsible for system hardening before publishing organize, coordinate, review, analyze and give detailed report of penetration testing, control and audit exceptions.
• Detect and report on systems without Antivirus.
• Follow up on closure of pen test, Control and audit exceptions.
• Ensure regular review of Information Security policy to meet with industry practice.
• Regular view of firewall rules in ensuring compliance with PCI standards.
• Manage and support Network Access Control system (NAC).
• Application vulnerabilities breaches.
• Updates and Patches of Servers and operating systems
• Physical access control breaches.
• Database vulnerabilities breaches.
• Standard operative procedure of daily activities.
• Risk & Control Rating.
• Handle the physical management of Access control in IT data centre environment.
• Management and support of encryption management (Symantec PGP).
• Ensure regular review of applications vulnerability.

• Information security.
• Operational risk management.
• Information systems audit.
• Policy formulation & implementation.
• Testing.
• Network planning & design.
• IT appreciation & application.
• Investigation.

• Business continuity planning.
• Data/Information Management.

• First Degree in a Numerate or Physical Science.
• CCNA, CISA, CCNP, ISO 270001, ITIL

• At least 5 years cognate experience in IT/Network security.

• To manage the Bank’s database to ensure optimal uptime and system integrity which delivers support to the business strategy of the Bank that is achieved through Information Technology.
• The Job Profile indicates that the job holder should be capable of collecting information and imparting it to others.
• The job occupant whilst being adaptable by nature will need to ensure strict conformity with rules, systems and protocol.
• The area of work is likely to have some administrative, specialist or technical aspects and the person fulfilling the role should have the persistence to see a job through to conclusion.
• The incumbent should be dependable, loyal, a good listener and enjoy working in a logical and systematic manner.
• Standard operating procedures are important aspects of this role and as such, it will require an individual who is organized, structured, self-controlled and capable of communicating facts within the required area of knowledge and expertise.
• The person fulfilling this role should be consistent in approach, analytical, sensitive, precise and compliant. The environment wherever possible should be free of confrontation and the person occupying the role should be non-aggressive by nature.

• Ensure 100% availability and effective usability of the database by end users concurrently.
• Responsible for non-corruption, performance, integrity and the security of the database.
• Ensure strict compliance to Back-up and recovery procedure to ensure data is available at all times.
• Deliver adequate support to application development teams on server/storage requirements.
• Make recommendations and carry out necessary tests when there is need to commission/ install new applications as well as customizing/tuning existing applications in order to make them fit for purpose.

• First Degree in Numerate/ Physical Science or Engineering.

• 2-3 years cognate experience.
• Good working knowledge of Windows, Unix and Linux operating systems. Knowledge of Oracle and MS SQL database administration.

• Remain rational when dealing with others, work within organizational requirements, be systematic and factual when dealing with colleagues, and handle conflict adopting a logical and unemotional approach until a solution becomes achievable.
• Introduce monitoring systems that identify whether individuals or the organization are achieving their objectives, as well as any variances in terms of goals and timescales. Ensure that corrective action plans are formulated and implemented.
• Work within a technical or specialist area of expertise in order to continuously improve the quality of the service and/or product provided.
• Evaluate situations, calculate and reduce risk, justify and defend accuracy, give reasons for views and generally provide shrewd judgment in any situation.
• Be persistent in problem solving, seeking solutions through the expertise of both self and others. Research all the facts with care and resolving problems in a timely and thorough manner.
• Remain self-controlled when opposed and people become uncooperative or aggressive, be prepared to listen to what others say and feel, deal with conflict in an accommodating manner and use practicality as a method for reaching a solution.
• Be confident when dealing with uncooperative people and encourage them to implement imaginative solutions to challenging problems.
• Encourage people to communicate effectively and, through example and expertise, create participative attitudes.
• Seek direction and authority from others when and if appropriate, and achieve set goals in a non-assertive and efficient manner.

• Database Administration.
• Knowledge of Oracle and MS SQL.
• Application Support.
• Knowledge of troubleshooting hardware and operational systems.
• Knowledge of relevant policies and regulations.
• Research Orientation.
• Data / Information Management.
• Stakeholder Management.
• Data / Information Management.
• Negotiation.
• Business Presentation Skills.
• Customer focus.
• Vendor management

• Reporting.
• Project Management.

• The person fulfilling this function should have the ability to work in a steady, thorough and deliberate manner and have the persistence to see a job through to conclusion. Confrontation and unrealistic timescales should not be an important aspect of the job. Ideally the person should be conventional, co-operative, cautious, compliant, organised, predictable, methodical and routine-orientated.
• A questioning approach, concentration on detail and a non-assertive nature are also being called for within the position.
• The Job Profile implies that the job will be somewhat analytical and demand a high level of quality control.
• The Job Profile suggests that the job incumbent will be required to operate in a technical, specialist or quality area of the organisation.
• The job requires a perfectionist who has an innate need to get things right and prefers to deal with things rather than people.
• Formulas, facts, logic and system are also important aspects of the position.

• Responsible for running of various batch jobs on the core banking application at the end of every business day and monitoring such processes to ensure system is made available to users at the beginning of business the next day.

• Ensuring the banking application services are optimized.
• Training of operations and bank application related processors.
• Interfacing with application development staffs on integrating new applications with the banking application.
• Running EOD, EOM and EOY processes.
• Providing support to users on banking application related issues.
• Generating customized reports from banking application to users.

• Diploma in physical or numerate science or engineering.

• At least 1 year cognate experience.

• Application Support and maintainance.
• Knowledge of banking operations.
• Solution architecture.
• Information Security.
• Release management.
• Programming/software development.

• Project Planning and control.
• Service level management.

• Provide the best possible solution to problem solving or decision making by conscientiously testing, examining facts, trying different alternatives and careful strategic planning.
• Generate and provide specialist and/or administrative services which benefit the organisation and, depending on whether they are task or people-related, lead to a high level of internal and external customer satisfaction.
• Be non-confrontational when handling or involved in conflict situations. In order to achieve agreed and acceptable standards and timescales, she will need to adopt a passive and non-demanding work style
• Retain a formal and professional manner, reflect on difficult situations and stand back from people and remain unemotional in order to resolve problems objectively.
• Be systematic and logical in her approach to decision making, ensuring that all the necessary facts and information are available and accurate, and that any decisions taken and acted upon have been carefully considered.
• Consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the root cause, identify and develop a practical solution, communicate her findings and implement action to resolve the problem.
• Work within a technical or specialist area of expertise in order to continuously improve the quality of the service and/or product provided.
• Provide support and care in terms of both practical advice and actions in areas where competence, knowledge and experience are needed.