Jobs

Customer Service/Admin Officer Job at Synapse Services, 26th July, 2018


Synapse Services - We are a fast growing “Center for Psychological Medicine” based within the Lagos metropolis, currently retaining the services of a robust mixture of local and internationally trained staff that provide excellent, client focused services We provide psychological and counselling services, inpatient facilities/ treatment, day hospital, rehabilitation, community care etc. In addition, we treat all forms of disorders related to your mental health and drug addiction. We are recruiting to fill the position below:     Job Title: Customer Service/Admin Officer Location: Mangoro, Lagos Principal Duties and Responsibilities Patient Management:

  • Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number and processing outpatients’ visits or follow up.
  • Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required.
  • Receive, dispatch and disseminate official correspondence.
  • Assist in the procurement of office items when need arises.
  • Serves as first contact to families and their wards, and maintains a cordial relationship with them.
  • Clearly address their inquiries; communicate information about the programme including details on possible duration and estimated cost.
  • Schedule appointments for new and existing outpatients.
  • Ensure new patients are properly registered filling out the “Patient Registration/Admission form”.
  • Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
Facility Management:
  • Set up systems and processes for the smooth running of all day to day office administrative activities
  • Oversee purchasing function: negotiate price, quality and delivery; approving invoices.
  • Ensure the availability of necessary supplies by identifying procurement needs of the office - reception, departments, kitchen and ward and all areas of the Facility.
  • Ensure there is an effective communication system where needs are identified and options evaluated.
  • Ensure effective planning and execution of operations by reducing waste levels.
  • Oversee facility’s maintenance needs; supervises the maintenance and repair of the Company’s infrastructure, vehicles and equipment;
  • Manages the provision of general support services, including cleaning and upkeep of office premises;
  • Ensure the kitchen unit and security unit deliver a professional service.
Qualifications and Requirements
  • Minimum of B.Sc Degree in a Management Course or in any Social Sciences from a recognised Higher Institution. A Masters Degree would be a plus.
  • Stress tolerance.
  • High level of professionalism.
  • Ability to maintain strict confidentiality.
  • Must be able to work with little or no supervision in a fast-paced environment.
  • Minimum of 3-5 years working experience in an hospital setting will be an added advantage.
  • Interested Candidate must be a resident of Lagos
  • Must have completed NYSC.
  • Attention to detail.
  • Good listening ability.
  • Strong oral and written communication and interpersonal skills.
  • Excellent relationship management.
  • Proactive problem solving approach.
    How to Apply Interested and qualified candidates should send their CV's to: [email protected] with the Position as the Subject of the email: e.g. Customer Service/Admin Officer.   Application Deadline 3rd August, 2018.