Current Recruitment In A Reputable Telecommunications Company

A telecommunications company, based in Lagos but with depots and outlets nationwide urgently desire to fill the vacant position below:     Job Title: Customer Care Representatives Location: Sango Ota Slots: 5 Job Description:

• Educate customers on products and services, functionalities, features and competitive advantage.
• Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
• Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution.

• Candidates must reside around Sango Ota.
• They must possess exceptional communication skills, a warm smile.
• Ability to manage people and coordinate activities to achieve results is critical.
• Preferred candidate must be an OND holder with zero to three years customer service experience.

• To maximize revenue and subscriber acquisition opportunities in assigned territory through channel effectiveness (wholesale & retail).
• Ensure adequate availability of all recharge denominations in sub channel partners [CP] and retail points
• Achieve Electronic Recharge Cards [ERC] and E-pin target in agreed ratios
• Constantly identify opportunities for driving activation and recharge sales within territory
• Ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers
• SIM Registration Incentive/Commission schedule computation, analysis and circulation to relevant stakeholders
• Resolution of all queries arising from the above reports and schedules
• Management of the SIM Registration Device Database
• Reduction in the number of inactive/non performing devices

• Candidates must reside around Oshodi area of Lagos
• Knowledge of Lagos streets
• Good Interpersonal skills, excellent
• Customer Service Orientation
• SSCE holders only