Latest Recruitment at Stanbic IBTC Bank, 2nd August, 2018

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

 

 

Job Title: Business Banker
Job ID: 29817
Location: Ariaria Branch, Abia
Job Sector: Banking

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities
Key Accountabilities:

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU).

Preferred Qualification and Experience
Educatiional Qualification:

  • Minimum of a 2.2 BSc. degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Knowledge/Technical Skills/Expertise

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Relationship Manager, Commercial Banking
Location:
Calabar, Cross River
Job ID: 27126

Job Purpose

  • To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
  • To execute the Commercial Banking Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
  • To execute an effective relationship management strategy in line with overall Commercial Banking strategy of leading with Transactional Banking.
  • To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
  • To grow and retain a portfolio of high value Commercial Banking relationships by performing proactive and value adding portfolio management.
  • To achieve financial and non-financial targets for the portfolio.

Key Responsibilities/Accountabilities
In-Depth Understanding of all Clients in the Portfolio:

  • Ensure that all customers in the portfolio meet the segmentation criteria to be in Commercial Banking.
  • Perform customer value chain analysis (CVCA) for each name in the portfolio to gain an in-depth understanding of the customer’s business and identify opportunities linked to the customer’s business strategies.
  • Use the outcome of the CVCA exercise as a basis for proactively managing the customer relationship going forward.
  • Ensure that the annual customer review and every other engagement with the customer are used as an opportunity to deepen the understanding of the customer’s business.

Execution of the Commercial Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), and other Agreed Initiatives:

  • Ensure effective implementation of the Commercial Banking Customer Value Proposition (CVP) to the customers in the portfolio.
  • Ensure effective implementation of all the Industry Value Propositions (IVP) for the country’s Commercial Banking business.
  • Ensure effective implementation of all other initiatives aimed at achieving the strategic objectives of Commercial Banking in Nigeria.

Relationship and Portfolio Management:

  • Ensure a deep understanding of the Commercial Banking customer’s business through regular value-adding interaction with the customer at their place of business.
  • Complete a customer value chain analysis to further understand the customer’s needs and identify sales opportunities, and deploy banking solutions to meet those needs.
  • Ensure accurate and updated customer information.
  • Implement a Customer Relationship Management (CRM) as well as Customer Engagement Management (CEM) strategy to ensure regular contact of all Commercial Banking customers in the portfolio as per the customer value proposition (CVP).

Grow and Retain a Portfolio of High Value Commercial Banking Relationships:

  • Formulate, drive, measure and manage the implementation of agreed initiatives and a retention strategy for the portfolio to grow profitability per client and share of wallet across the Commercial Banking segment.
  • Achieve the DTF ratio budget for the portfolio, and optimal DTF ratio for each customer in the portfolio based on their industry of operation.
  • Optimally utilize Salesforce as CRM tool to manage pipeline and action plans resulting from CVCA exercise.

Deliver The Financial And Non-Financial Targets For The Portfolio:

  • Achieve the financial budgets for the portfolio through optimal growth of balances, margin management and revenue streams.
  • Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
  • Measure, track and manage profitability (total revenue, ARPC, CoF, average assets yields, LTD ratio) targets/budgets for the portfolio.
  • Ensure recovery of all revenue generating fees from customers in the portfolio.
  • Drive and monitor the financial performance of the portfolio by proactively implementing measures that promote full banking relationship with customers.

Preferred Qualification and Experience

  • A good first Degree from a reputable university (minimum of second class lower).
  • A professional qualification or 2nd degree will be an added advantage.
  • 3 – 5 years cognate experience in relationship management, in a Business Banking or CIB environment.
  • Practical direct exposure to lending principles/previous working experience in Credit Risk Management is an added advantage.

Knowledge/Technical Skills/Expertise
Financial targets :

  • Portfolio profitability as measured by income after impairments, total revenue, ARPC, CoF, average assets yield, LTD ratio.
  • Net balance sheet growth (liabilities as measured by CASA and performing risk assets).
  • Quality of risk assets as measured by level of impairments.

Non-financial targets:

  • DTF ratio.
  • Quality of relationship management as measured by clients’ positive experiences/level of clients’ satisfaction/client retention.
  • TAT on client’s transactions.
  • Effective utilization of Salesforce.
  • Quality of CVCAs.
  • Quality of Credit structuring and documentation.
  • Quality of call reports, promptness of annual reviews, etc.
  • Accurate segmentation, mapping and tiering of clients in the portfolio.
  • Acquisition of profitable NTB clients.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Client Service Officer
Job ID: 33529
Location: Bank Road, Kano
Job Sector: Banking

Job Details

  • Customer Channels

Job Purpose

  • To render frontline service support

Key Responsibilities/Accountabilities

  • Control chequebooks:
    • Attend to telephonic queries regarding cheque books.
  • Control Automated Teller Machine (ATM) cards:
    • Receive and handle ATM cards according to laid-down policies and procedures.
    • Ensure the ATM cards are locked away overnight.
    • Dispatch and receive ATM cards to/from away branches.
    • File ATM cards in received-date order.
    • Handle retained ATM cards according to laid-down procedures.
    • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
    • Attend to all telephonic enquiries regarding ATM cards.
  • Statements:
    • Issue off-cycle statements at customer’s instance and take charges as appropriate
    • Keep records of all source instructions from customers
  • Reactive selling:
    • Identify cross-selling and migration opportunities and sell products/services reactively.
    • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale

Preferred Qualification and Experience

  • A Bachelor’s Degree in any related field
  • 0-2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Branch Manager – Zaria City
Job ID: 31047
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

  • Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
  • To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
  • Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
  • Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

  • Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
  • Ensure that the centres strive for continuous service improvement.
  • Management of Credit and Operational Risk
  • Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
  • Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
  • Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
  • Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
  • Ensure irregularities highlighted in routine control reports are attended to.
  • Co-ordinate the checking of centre tellers/treasury/blank forms.
  • Complete monthly centre housekeeping checklist.
  • Report premises/equipment issues to regional operations.
  • Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
  • Ensure that levels of authority and limits of access to information/systems are adhered to.
  • Ensure that all routine controls relating to new business are effectively applied.
  • Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

  • Manage the customer problem resolution process and ensure the accurate logging of information.
  • Set and monitor turn-around times for resolving customer queries and complaints.
  • Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
  • Ensure that service measurement is maintained and action adverse trends.
  • Implement service recovery to facilitate customer retention.
  • Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation

Management of responsive sales and relationship management:

  • Develop sales and relationship management plans to achieve responsive sales targets for the centers.
  • Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
  • Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
  • Drive the lead referral system.
  • Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
  • Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased cross-selling ratios:

  • Effective migration of customers/transactions to more appropriate channels.
  • Requisite stationery and cash supplies held.
  • Effective, customer-orientated telephone management.
  • Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
  • Staff effectiveness and motivation Postive findings of Inspection Compliance reports

Convene regular customer discussion forums and action the results:

  • Maintain awareness of serious customer complaints and attend to resolution.
  • Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
  • Ensure efficient, customer-orientated telephone procedures.
  • Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
  • Ensure BST schedule adherence for all reporting Service Centres

People Management:

  • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
  • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
  • Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
  • Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
  • Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
  • Ensure that equity requirements are met and transformation initiatives supported.
  • Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
  • Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
  • Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
  • Costs contained within budget.
  • Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualifications and Experience

  • A Bachelor’s degree in any related field
  • Minimum 2 years Banking Operatons experience
  • Minimum 6-8 years Retail Banking, Business Development experience
  • At least one professional qualificiation, e.g  CIBN, ICAN

Knowledge/Technical Skills/Expertise:

  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Business Banker
Job ID: 34026
Location: Port Harcourt, Rivers
Job Sector: Banking

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solution.

Key Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU).

Preferred Qualification and Experience
Educational Qualification:

  • Minimum of a 2.2 B.Sc. degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Knowledge/Technical Skills/Expertise:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Branch Manager
Job ID: 34021
Location: Oyo
Job Sector: Banking

Job Purpose

  • To drive execution of branch sales plans and to collaborate with the Head, Service Support (HSS) in ensuring that all customers receive a consistently high quality service in a Model C branch.
  • To manage available resources (sales staff, systems, processes) and ensure that a strong customer-focused service culture becomes entrenched in a  branch.

Key Responsibilities/Accountabilities

  • Manages the branch resources to ensure delivery and maintenance of customer service standards at all times and at every service outlet within the branch, by putting the right people in the right places and also by enabling their self- development (coaching and training) for improved service delivery.
  • Monitors customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Manages and oversees the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
  • Identifies opportunities to migrate customers to more appropriate, cost effective channels.
  • Drives the use of 5 star process by all members of staff who are constantly in contact with the customers e.g. CIC, Tellers, Customer Service Consultants Customer Consults, Business Bankers and the Receptionist.
  • Drives adherence to good housekeeping by all the staff.
  • Ensure that the branch premises, furniture, fittings and operating systems are well maintained and that they are at all times user friendly to both Staff and its Customers.

Sales management:

  • Develops and implements branch sales strategy reflective of the local market conditions to ensure that the branch’s sales targets are met. This includes coaching staff on product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Co-ordinates cross selling opportunities with other business departments like CIB, VAF and Business Banking for possible personal market businesses/ opportunities.
  • Conducts daily meetings with the sales team (Relationship Managers) and carry out reviews on the previous day and jointly plan for the week ahead.
  • Drives multi-channel utilisation and servicing to optimise sales opportunities.

Risk management:

  • Drives and manages a culture that emphasises and demonstrates the importance of internal control to all staff to ensure that staff adheres to the Bank’s routine at all times by making them aware of the Bank’s best practice systems, processes and procedures.
  • Ensures availability of the GRG on each member of staff terminal and use of the same by all staff.
  • Manages use of the routine checklist for effective routine control and ensure that laid down instructions are adhered to by all the departments.
  • Oversees and manages maintenance of an effective control structure with control activities defined at each level and that duties are appropriately segregated.
  • Monitors internal controls to ensure their adequacy and effectiveness and where necessary recommend amendments to address uncontrolled risks as identified.
  • Ensures that all routine controls relating to new business (i.e. KYC and relative mandates) are applied effectively.

Financial management:

  • Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
  • Drives and manages the net profitability of the branch; ensure effective management of revenue collection and expenditure control
  • Monitors actual figures in the Trial Balance and Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
  • Drives the growth of deposits, loans and overdrafts to increase profitability of the branch.

People management:

  • Responsible for inspiring, motivating, leading and managing the team.
  • Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
  • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
  • Ensures skills assessments and competency-based training takes place as and when required.
  • Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
  • Creates an environment in which learning and development are emphasised and valued.
  • Takes personal responsibility for coaching and mentoring others.
  • Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
  • Promotes a culture where the values of the Bank are seen to be ‘alive’

Preferred Qualifications and Experience

  • First degree and an additional professional qualification
  • 5-7 Years branch banking experience in Bank Branches with exposure to all areas under control. Experience in managing a diverse range of people and activities is essential

Knowledge/Technical Skills/Expertise:

  • Written Communication – Applies concepts without requiring supervision, able to provide technical guidance when required
  • Customer Acceptance and Review – The ability to assess if the client qualifies to receive the services applied for based on established parameters and criteria.
  • Client Knowledge – Knowledge of the bank’s clients, their names, requirements, history of relationship and key relationship issues.
  • Managerial Budgeting – The ability to plan the work unit budget and manage income and expenditure, through responsible implementation of policies, practices and decisions.
  • Coaching and Mentoring – The knowledge and skills required to direct, instruct, and train an employee/s with the aim to fulfil a goal, in order to develop specific skill/s in an enthusiastic, motivating manner.
  • Operational Planning – The ability to translate the organisation’s vision and long term goals into medium and short term deliverables.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Client Service Officer
Job ID: 34025
Location: Benin, Edo
Job Sector: Banking

Job Purpose

  • To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale

Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Branch Manager
Job ID: 29261
Location: New Benin, Edo
Job Sector: Banking

Job Purpose

  • Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
  • To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
  • Ensure the effective rollout of change management initiatives to the service centres.
  • Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

  • Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
  • Ensure that the centres strive for continuous service improvement.

Management of Credit and Operational Risk:

  • Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
  • Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
  • Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
  • Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
  • Ensure irregularities highlighted in routine control reports are attended to.
  • Co-ordinate the checking of centre tellers/treasury/blank forms.
  • Complete monthly centre housekeeping checklist.
  • Report premises/equipment issues to regional operations.
  • Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
  • Ensure that levels of authority and limits of access to information/systems are adhered to.
  • Ensure that all routine controls relating to new business are effectively applied.
  • Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

  • Manage the customer problem resolution process and ensure the accurate logging of information.
  • Set and monitor turn-around times for resolving customer queries and complaints.
  • Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
  • Ensure that service measurement is maintained and action adverse trends.
  • Implement service recovery to facilitate customer retention.
  • Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation

Management of responsive sales and relationship management:

  • Develop sales and relationship management plans to achieve responsive sales targets for the centers.
  • Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
  • Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
  • Drive the lead referral system.
  • Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
  • Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased cross-selling ratios:

  • Effective migration of customers/transactions to more appropriate channels.
  • Requisite stationery and cash supplies held.
  • Effective, customer-orientated telephone management.
  • Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
  • Staff effectiveness and motivation Postive findings of Inspection Compliance reports

Convene regular customer discussion forums and action the results:

  • Maintain awareness of serious customer complaints and attend to resolution.
  • Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
  • Ensure efficient, customer-orientated telephone procedures.
  • Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
  • Ensure BST schedule adherence for all reporting Service Centres

People Management:

  • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
  • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
  • Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
  • Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
  • Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
  • Ensure that equity requirements are met and transformation initiatives supported.
  • Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
  • Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
  • Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
  • Costs contained within budget.
  • Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • Minimum 2 years Banking Operatons experience
  • Minimum 6-8 years Retail Banking, Business Development experience
  • At least one professional qualificiation, e.g  CIBN, ICAN .

Knowledge/Technical Skills/Expertise:

  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
  • Through knowledge and understanding of market segmentation and management.
  • Knowledge of Personal and Business Banking products and services.
  • Knowledge of the country’s Personal and Business Banking Strategy.
  • Knowledge of sales and marketing theory and principles.
  • Knowledge of business and financial management principles and practice, including business economics.
  • Knowledge of risk management and credit principles.
  • Knowledge of the bank system. Knowledge of branch transaction processes.
  • Knowledge of distribution channels.
  • Knowledge of human resources principles.
  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Asset Custodian – Tejuosho
Job ID: 33997
Location: Lagos Island, Lagos
Job Sector: Banking

Job Details

  • Retail & Business Banking

Job Purpose

  • To ensure the availability of treasury cash, reserve and blank forms
  • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
  • Control treasury cash, blank forms, safe custody items and duplicate keys.
  • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.
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Key Responsibilities/Accountabilities
Asset Custodianship:

  • Custodian of treasury cash, reserve, blank forms and keys & cash
  • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
  • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
  • Effective cash management to ensure vault approved limits are adhered to.
  • Receive notes and coins from tellers to be lodged into the vault.
  • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
  • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
  • Assist with surprise checks of tellers.

Support Functions:

  • Attend to branch account payments.
  • Issue Bank Cheques as required:
    • Counter sign issued Bank Cheques as required.
    • Reconcile all branch suspense accounts as listed below.
    • Attend to Cash Advance transactions.
    • Attend to all Records Administration issues in the branch
    • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support Functions:

  • Carry out first level support (basic) on User’s workstations, scanners, or other peripherals:
    • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
    • Map users’ workstations to the Combo printer and ensure quality printout
    • Assist RIS connect remotely to systems & resolve simple LAN issues
    • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
    • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch
  • Reports:
    • ATM Reports
    • Operating Cash Report
    • Listing of ATM Transactions
  • Accounts:
    • Cash
    • Vault Reserve
    • ATM
    • Overage Account
    • Shortage Account
    • SRAs
    • Certified Cheque
    • Stale Cheques
    • Bank Cheques
  • Other Functions:
    • Custom Duty Payments
    • Mails Administration
    • Administration of Stationery (vault out of stationary items)
    • Maintenance of Office Equipment
    • Call-over functions
  • Registers:
    • Cash Advance Register – Petty cash
    • Bank Cheque Register.
    • Customs Duty Register (where applicable)

Preferred Qualification and Experience

  • Bachelor’s Degree from an accredited University
  • Minimum 2 years branch banking experience with exposure to tellering and safe custody.
  • Knowledge/Technical Skills/Expertise
  • Financial Analysis
  • ATM operating and maintenance experience
  • HSE certification.
Interested and qualified candidates should:Click here to apply

 

 

Job Title: Business Banker – Computer Village Ikeja
Job ID: 28764
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Details

  • Marketing: defining, marketing and protecting the Standard Bank brand across our business – including specialist advice and activity for specific countries and business units.

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualifications and Experience
Educational Qualification:

  • Minimum of a 2.2 B.Sc degree from an accredited University.

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Personal Banker – Trans Amadi Branch
Job ID: 29510
Location: Rivers
Job Sector: Financial Services

Job Purpose

  •  Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • Minimum of Second Class Lower (2:2) division
  • 0-2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully

Knowledge/Technical Skills/Expertise:

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi task
  • Ability to handle matrix reporting

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Private Banker
Job ID: 34013
Location: Abuja
Job Sector: Banking

Job Purpose

  • To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.

Key Responsibilities/Accountabilities

  • Sales – 4 NTB accounts/week/RM, which translates to 16 NTB accounts per month and 192 per year.
  • Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement ; this is achieved through an in-depth analysis of the clients balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.
  • Monitor the delivery of different groups (Wealth, Lending, and Transactional) as well as other specialist product and service providers against customer plan.
  • Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.

Preferred Qualifications and Experience

  • A First degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN)
  • A Master’s degree in Business/Finance or its equivalent would be an advantage

Knowledge/Technical Skills/Expertise
Relationship Management:

  • Liaises with other banking units to process and handle client transactions to ensure that the most appropriate financial solutions for the customer are proffered
  • Support Relationship Manager in maintaining close contact with clients to establish an intimate knowledge of their needs
  • Familiarity with Bank branch operations.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Client Service Officer – Ile Ife
Job ID: 34019
Location: Ile-Ife, Osun
Job Sector: Banking

Job Purpose

  • To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.
  • Control Automated Teller Machine (ATM) cards
  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale

Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Branch Manager – Sapon
Job ID: 34020
Location: Oyo
Job Sector: Banking

Job Purpose

  • To drive execution of branch sales plans and to collaborate with the Head, Service Support (HSS) in ensuring that all customers receive a consistently high quality service in a Model C branch.
  • To manage available resources (sales staff, systems, processes) and ensure that a strong customer-focused service culture becomes entrenched in a  branch.

Key Responsibilities/Accountabilities

  • Manages the branch resources to ensure delivery and maintenance of customer service standards at all times and at every service outlet within the branch, by putting the right people in the right places and also by enabling their self- development (coaching and training) for improved service delivery.
  • Monitors customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Manages and oversees the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
  • Identifies opportunities to migrate customers to more appropriate, cost effective channels.
  • Drives the use of 5 star process by all members of staff who are constantly in contact with the customers e.g. CIC, Tellers, Customer Service Consultants Customer Consults, Business Bankers and the Receptionist.
  • Drives adherence to good housekeeping by all the staff.
  • Ensure that the branch premises, furniture, fittings and operating systems are well maintained and that they are at all times user friendly to both Staff and its Customers.

Sales management:

  • Develops and implements branch sales strategy reflective of the local market conditions to ensure that the branch’s sales targets are met. This includes coaching staff on product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Co-ordinates cross selling opportunities with other business departments like CIB, VAF and Business Banking for possible personal market businesses/ opportunities.
  • Conducts daily meetings with the sales team (Relationship Managers) and carry out reviews on the previous day and jointly plan for the week ahead.
  • Drives multi-channel utilisation and servicing to optimise sales opportunities.

Risk management:

  • Drives and manages a culture that emphasises and demonstrates the importance of internal control to all staff to ensure that staff adheres to the Bank’s routine at all times by making them aware of the Bank’s best practice systems, processes and procedures.
  • Ensures availability of the GRG on each member of staff terminal and use of the same by all staff.
  • Manages use of the routine checklist for effective routine control and ensure that laid down instructions are adhered to by all the departments.
  • Oversees and manages maintenance of an effective control structure with control activities defined at each level and that duties are appropriately segregated.
  • Monitors internal controls to ensure their adequacy and effectiveness and where necessary recommend amendments to address uncontrolled risks as identified.
  • Ensures that all routine controls relating to new business (i.e. KYC and relative mandates) are applied effectively.
  • Financial management
  • Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
  • Drives and manages the net profitability of the branch; ensure effective management of revenue collection and expenditure control
  • Monitors actual figures in the Trial Balance and Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
  • Drives the growth of deposits, loans and overdrafts to increase profitability of the branch.

People management:

  • Responsible for inspiring, motivating, leading and managing the team.
  • Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
  • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
  • Ensures skills assessments and competency-based training takes place as and when required.
  • Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
  • Creates an environment in which learning and development are emphasised and valued.
  • Takes personal responsibility for coaching and mentoring others.
  • Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
  • Promotes a culture where the values of the Bank are seen to be ‘alive’

Preferred Qualifications and Experience

  • First degree and an additional professional qualification
  • 5-7 Years branch banking experience in Bank Branches with exposure to all areas under control. Experience in managing a diverse range of people and activities is essential

Knowledge/Technical Skills/Expertise:

  • Written Communication – Applies concepts without requiring supervision, able to provide technical guidance when required
  • Customer Acceptance and Review – The ability to assess if the client qualifies to receive the services applied for based on established parameters and criteria.
  • Client Knowledge – Knowledge of the bank’s clients, their names, requirements, history of relationship and key relationship issues.
  • Managerial Budgeting – The ability to plan the work unit budget and manage income and expenditure, through responsible implementation of policies, practices and decisions.
  • Coaching and Mentoring – The knowledge and skills required to direct, instruct, and train an employee/s with the aim to fulfil a goal, in order to develop specific skill/s in an enthusiastic, motivating manner.
  • Operational Planning – The ability to translate the organisation’s vision and long term goals into medium and short term deliverables.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply

 

 

Job Title: Business Banker (Benin)
Job ID: 34010
Location: Benin, Edo
Job Sector: Banking

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualification and Experience
Educational Qualification:

  • Minimum of a 2.2 BSc. degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Business Development Manager – SIPML
Job ID: 34016
Location: Jos, Plateau
Job Sector: Financial Services

Job Purpose

  • The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management
  • Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
  • The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group .

Key Responsibilities/Accountabilities
Achieve monthly sales target in RSA & Contributions

  • Achieve and surpass assigned monthly RSA pin target
  • Achieve and surpass assigned monthly/yearly contribution target
  • Achieve and surpass assigned new employers targets
  • Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
  • Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
  • Identify, initiate and convert leads for SIPML.
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
  • Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
  • Make physical / telephone calls / e-mails to clients for customer interactions
  • Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
  • Effectively communicate and follow through, with client requests to back office /support units
  • Maintain and update comprehensive employers’ database.
  • Ensure Employers have updated contribution schedules.
  • Collect schedules from Employer for upload to clients’ accounts.
  • Follow up with employers on monthly pension contribution as at when due.
  • Increase number of funded and contributing RSA Pins in the department.
  • Consistently identify value to our customers by leveraging the various resources within the group
  • Ensure not more than 5% customer attrition from assigned institutions during the transfer window
  • Collect and correct email mandates for employees in assigned institutions
  • Organize CFI capture with Organizations periodically by the regulator.
  • Grow SIPML’s share of mind among clients/ organizations in assigned institutions
  • Increase the funding and contribution ratios of employees’ contribution within assigned institutions
  • Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

  • Educate and enlighten employees and their employers about the dynamics of the Pension industry
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
  • Ensure adherence to code of ethics and all other related guidelines
  • Ensure smooth internal & external stakeholder management

Internal & External Relationships

  • WealthInternal Clients:
    • Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments
  • Regulatory AuthoritiesManage the relationship:
    • Liaise with Regulator on product development

Preferred Qualification and Experience

  • First Degree in General Social Science
  • Chartered Financial Analyst (CFA)
  • Master’s Degree in Marketing
  • Wealth ManagementRelationship Management (Enterprise):
    • Minimum of 5 years’ experience with exposure in sales relationship management & leadership position
  • Corporate BankingPortfolio Management (Investments):
    • Minimum of 5 years’ experience with exposure in client profiling
  • Personal and Business BankingCustomer Service and Sales:
    • Minimum of 5 years’ experience with exposure in sales relationship management
  • Wealth ManagementClient Relationship Management:
    • Minimum of three years sales experience with exposure in sales and relationship management
Knowledge/Technical Skills/Expertise
  • Effective Business Communication:
    • The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..
  • Presentation Skills:
    • The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.
  • Compliance-Know-Your-Customer:
    • Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.
  • Brand Management:
    • The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.
  • Customer Understanding:
    • The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.
  • Applications: Microsoft Office Suite:
    • Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.
  • Compliance:
    • The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.
Interested and qualified candidates should:Click here to apply

 

 

Job Title: Business Development Manager – SIPML
Job ID: 34015
Location: Port-Harcourt, Rivers
Job Sector: Financial Services

Job Purpose

  • The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management
  • Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
  • The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group .

Key Responsibilities/Accountabilities
Achieve monthly sales target in RSA & Contributions:

  • Achieve and surpass assigned monthly RSA pin target
  • Achieve and surpass assigned monthly/yearly contribution target
  • Achieve and surpass assigned new employers targets
  • Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
  • Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
  • Identify, initiate and convert leads for SIPML.
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
  • Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
  • Make physical / telephone calls / e-mails to clients for customer interactions
  • Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
  • Effectively communicate and follow through, with client requests to back office /support units
  • Maintain and update comprehensive employers’ database.
  • Ensure Employers have updated contribution schedules.
  • Collect schedules from Employer for upload to clients’ accounts.
  • Follow up with employers on monthly pension contribution as at when due.
  • Increase number of funded and contributing RSA Pins in the department.
  • Consistently identify value to our customers by leveraging the various resources within the group
  • Ensure not more than 5% customer attrition from assigned institutions during the transfer window
  • Collect and correct email mandates for employees in assigned institutions
  • Organize CFI capture with Organizations periodically by the regulator.
  • Grow SIPML’s share of mind among clients/ organizations in assigned institutions
  • Increase the funding and contribution ratios of employees’ contribution within assigned institutions
  • Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

  • Educate and enlighten employees and their employers about the dynamics of the Pension industry
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
  • Ensure adherence to code of ethics and all other related guidelines
  • Ensure smooth internal & external stakeholder management

Internal & External Relationships
WealthInternal Clients:

  • Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments

Regulatory AuthoritiesManage the relationship:

  • Liaise with Regulator on product development

Preferred Qualifications, Requirements and Experience

  • First Degree in General Social Science
  • Chartered Financial Analyst (CFA)
  • Masters Degree in Marketing

Wealth Management – Relationship Management(Enterprise):

  • Minimum of 5 years’ experience with exposure in sales relationship management & leadership position

Corporate Banking – Portfolio Management(Investments):

  • Minimum of 5 years’ experience with exposure in client profiling

Personal and Business Banking – Customer Service and Sales:

  • Minimum of 5 years’ experience with exposure in sales relationship management

Wealth Management – Client Relationship Management:

  • Minimum of three years sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise
Effective Business Communication:

  • The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..

Presentation Skills:

  • The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Compliance-Know-Your-Customer:

  • Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Brand Management:

  • The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.

Customer Understanding:

  • The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Applications: Microsoft Office Suite:

  • Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.

Compliance:

  • The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Business Development Manager – SIPML
Job ID: 34014
Location: Abuja
Job Sector: Financial Services

Job Purpose

  • The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management
  • Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
  • The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group .

Key Responsibilities/Accountabilities

  • Achieve monthly sales target in RSA & Contributions
  • Achieve and surpass assigned monthly RSA pin target
  • Achieve and surpass assigned monthly/yearly contribution target
  • Achieve and surpass assigned new employers targets
  • Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
  • Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
  • Identify, initiate and convert leads for SIPML.
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
  • Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
  • Make physical / telephone calls / e-mails to clients for customer interactions
  • Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
  • Effectively communicate and follow through, with client requests to back office /support units
  • Maintain and update comprehensive employers’ database.
  • Ensure Employers have updated contribution schedules.
  • Collect schedules from Employer for upload to clients’ accounts.
  • Follow up with employers on monthly pension contribution as at when due.
  • Increase number of funded and contributing RSA Pins in the department.
  • Consistently identify value to our customers by leveraging the various resources within the group
  • Ensure not more than 5% customer attrition from assigned institutions during the transfer window
  • Collect and correct email mandates for employees in assigned institutions
  • Organize CFI capture with Organizations periodically by the regulator.
  • Grow SIPML’s share of mind among clients/ organizations in assigned institutions
  • Increase the funding and contribution ratios of employees’ contribution within assigned institutions
  • Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

  • Educate and enlighten employees and their employers about the dynamics of the Pension industry
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
  • Ensure adherence to code of ethics and all other related guidelines
  • Ensure smooth internal & external stakeholder management

Internal & External Relationships
Wealth – Internal Clients:

  • Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments

Regulatory Authorities – Manage the relationship:

  • Liaise with Regulator on product development

Preferred Qualification and Experience

  • First Degree in General Social Science
  • Chartered Financial Analyst (CFA)
  • Masters Degree in Marketing

Wealth Management – Relationship Management (Enterprise)

  • Minimum of 5 years’ experience with exposure in sales relationship management & leadership position

Corporate Banking – Portfolio Management (Investments)

  • Minimum of 5 years’ experience with exposure in client profiling

Personal and Business Banking – Customer Service and Sales

  • Minimum of 5 years’ experience with exposure in sales relationship management

Wealth Management – Client Relationship Management,

  • Minimum of three years sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise
Effective Business Communication:

  • The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..

Presentation Skills:

  • The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Compliance-Know-Your-Customer:

  • Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Brand Management:

  • The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.
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Customer Understanding:

  • The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Applications: Microsoft Office Suite:

  • Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.

Compliance:

  • The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Business Development Manager – SIPML
Job ID: 34012
Location: Lagos Island, Lagos
Job Sector: Financial Services

Job Purpose

  • The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management
  • Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
  • The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group .

Key Responsibilities/Accountabilities
Achieve monthly sales target in RSA & Contributions:

  • Achieve and surpass assigned monthly RSA pin target
  • Achieve and surpass assigned monthly/yearly contribution target
  • Achieve and surpass assigned new employers targets
  • Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
  • Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
  • Identify, initiate and convert leads for SIPML.
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
  • Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
  • Make physical / telephone calls / e-mails to clients for customer interactions
  • Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
  • Effectively communicate and follow through, with client requests to back office /support units
  • Maintain and update comprehensive employers’ database.
  • Ensure Employers have updated contribution schedules.
  • Collect schedules from Employer for upload to clients’ accounts.
  • Follow up with employers on monthly pension contribution as at when due.
  • Increase number of funded and contributing RSA Pins in the department.
  • Consistently identify value to our customers by leveraging the various resources within the group
  • Ensure not more than 5% customer attrition from assigned institutions during the transfer window
  • Collect and correct email mandates for employees in assigned institutions
  • Organize CFI capture with Organizations periodically by the regulator.
  • Grow SIPML’s share of mind among clients/ organizations in assigned institutions
  • Increase the funding and contribution ratios of employees’ contribution within assigned institutions
  • Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

  • Educate and enlighten employees and their employers about the dynamics of the Pension industry
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
  • Ensure adherence to code of ethics and all other related guidelines
  • Ensure smooth internal & external stakeholder management

Internal & External Relationships
WealthInternal Clients:

  • Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments

Regulatory AuthoritiesManage the relationship:

  • Liaise with Regulator on product development

Preferred Qualifications, Requirements and Experience

  • First Degree in General Social Science
  • Chartered Financial Analyst (CFA)
  • Masters Degree in Marketing

Wealth Management – Relationship Management(Enterprise):

  • Minimum of 5 years’ experience with exposure in sales relationship management & leadership position

Corporate Banking – Portfolio Management(Investments):

  • Minimum of 5 years’ experience with exposure in client profiling

Personal and Business Banking – Customer Service and Sales:

  • Minimum of 5 years’ experience with exposure in sales relationship management

Wealth Management – Client Relationship Management:

  • Minimum of three years sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise
Effective Business Communication:

  • The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..

Presentation Skills:

  • The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Compliance-Know-Your-Customer:

  • Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Brand Management:

  • The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.

Customer Understanding:

  • The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Applications: Microsoft Office Suite:

  • Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.

Compliance:

  • The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Asset Custodian – NNPC
ID: 34004
Location: Abuja
Job Sector: Banking

Job Purpose

  • To ensure the availability of treasury cash, reserve and blank forms.
  • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
  • Control treasury cash, blank forms, safe custody items and duplicate keys.
  • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities/Accountabilities
Asset custodianship:

  • Custodian of treasury cash, reserve, blank forms and keys & cash
  • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to
  • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
  • Effective cash management to ensure vault approved limits are adhered to.
  • Receive notes and coins from tellers to be lodged into the vault.
  • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
  • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
  • Assist with surprise checks of tellers.

Support Functions:

  • Attend to branch account payments.
  • Issue Bank Cheques as required:
    • Counter sign issued Bank Cheques as required.
    • Reconcile all branch suspense accounts as listed below.
    • Attend to Cash Advance transactions.
    • Attend to all Records Administration issues in the branch
    • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

  • Carry out first level support (basic) on User’s workstations, scanners, or other peripherals:
    • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
    • Map users’ workstations to the Combo printer and ensure quality printout
    • Assist RIS connect remotely to systems & resolve simple LAN issues
    • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
    • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

  • ATM Reports
  • Operating Cash Report
  • Listing of ATM Transactions

Accounts:

  • Cash
  • Vault Reserve
  • ATM
  • Overage Account
  • Shortage Account
  • SRAs
  • Certified Cheque
  • Stale Cheques
  • Bank Cheques

Other Functions:

  • Custom Duty Payments
  • Mails Administration
  • Administration of Stationery (vault out of stationary items)
  • Maintenance of Office Equipment
  • Call-over functions

Registers:

  • Cash Advance Register – Petty cash
  • Bank Cheque Register.
  • Customs Duty Register (where applicable)

Preferred Qualification and Experience

  • Bachelors Degree from an accredited University
  • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Knowledge/Technical Skills/Expertise:

  • Financial Analysis
  • ATM operating and maintenance experience
  • HSE certification.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Asset Custodian – Akoka
Job ID: 34002
Location: Lagos Mainland
Job Sector: Banking

Job Purpose

  • To ensure the availability of treasury cash, reserve and blank forms.
  • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
  • Control treasury cash, blank forms, safe custody items and duplicate keys.
  • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities/Accountabilities
Asset custodianship:

  • Custodian of treasury cash, reserve, blank forms and keys & cash
  • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to
  • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
  • Effective cash management to ensure vault approved limits are adhered to.
  • Receive notes and coins from tellers to be lodged into the vault.
  • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
  • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
  • Assist with surprise checks of tellers.

Support Functions:

  • Attend to branch account payments.
  • Issue Bank Cheques as required:
    • Counter sign issued Bank Cheques as required.
    • Reconcile all branch suspense accounts as listed below.
    • Attend to Cash Advance transactions.
    • Attend to all Records Administration issues in the branch
    • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

  • Carry out first level support (basic) on User’s workstations, scanners, or other peripherals:
    • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
    • Map users’ workstations to the Combo printer and ensure quality printout
    • Assist RIS connect remotely to systems & resolve simple LAN issues
    • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
    • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

  • ATM Reports
  • Operating Cash Report
  • Listing of ATM Transactions

Accounts:

  • Cash
  • Vault Reserve
  • ATM
  • Overage Account
  • Shortage Account
  • SRAs
  • Certified Cheque
  • Stale Cheques
  • Bank Cheques

Other Functions:

  • Custom Duty Payments
  • Mails Administration
  • Administration of Stationery (vault out of stationary items)
  • Maintenance of Office Equipment
  • Call-over functions

Registers:

  • Cash Advance Register – Petty cash
  • Bank Cheque Register.
  • Customs Duty Register (where applicable)

Preferred Qualification and Experience

  • Bachelors Degree from an accredited University
  • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Knowledge/Technical Skills/Expertise:

  • Financial Analysis
  • ATM operating and maintenance experience
  • HSE certification.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Solutions Developer
Job ID: 33857
Location: Lagos Island, Lagos
Job Sector: Computer Software

Job Details

  • Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

  • Understand the bank’s current system architecture
  • Work with the business to design cutting edge custom-applications that will allow our meet business to stay ahead of the competition and achieve their strategic goals.
  • Take the leading role in the design of new solutions and engender innovation within the team.
  • Ensure the design of applications according to business specifications

Key Responsibilities/Accountabilities

  • Design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team.
  • Recommend and design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team.
  • Translating technical plans into detailed designs for implementation using selected products.
  • Ensure that relevant technical strategies, policies, standards and practices are applied correctly.
  • Work with users and business units to gather project requirements and define scope of work
  • Transform business requirements into optimal systems implementations, as well as work with business users across the globe to fulfil their IT application needs

Preferred Qualification and Experience

  • First Degree in IT and Computer Sciences
  • Project Management Certification
  • Demonstrable Programming skills
  • 3-4 years experience in:
    • Information Technology – Solutions Development
    • Application development in .NET (VB and/or C#)
    • Relational database experience (MS SQL Server focused)
    • Familiarity with all aspects of the Software Development Life Cycle

Knowledge/Technical Skills/Expertise:

  • Code Writing
  • Awareness of the Software Development Life Cycle (SDLC)
  • Trouble shooting ability

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Asset Custodian – Ring Road Ibadan
Job ID: 34005
Location: Ibadan, Oyo
Job Sector: Banking

Job Details

  • Retail & Business Banking

Job Purpose

  • To ensure the availability of treasury cash, reserve and blank forms.
  • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
  • Control treasury cash, blank forms, safe custody items and duplicate keys.
  • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities/Accountabilities
Asset custodianship:

  • Custodian of treasury cash, reserve, blank forms and keys & cash
  • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
  • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
  • Effective cash management to ensure vault approved limits are adhered to.
  • Receive notes and coins from tellers to be lodged into the vault.
  • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
  • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
  • Assist with surprise checks of tellers.

Support functions:

  • Attend to branch account payments.
  • Issue Bank Cheques as required.
    • Counter sign issued Bank Cheques as required.
    • Reconcile all branch suspense accounts as listed below.
    • Attend to Cash Advance transactions.
    • Attend to all Records Administration issues in the branch
    • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

  • Carry out first level support (basic) on User’s workstations, scanners, or other peripherals
  • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
  • Map users’ workstations to the Combo printer and ensure quality printout
  • Assist RIS connect remotely to systems & resolve simple LAN issues
  • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
  • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

  • ATM Reports
  • Operating Cash Report
  • Listing of ATM Transactions

Accounts:

  • Cash
  • Vault Reserve
  • ATM
  • Overage Account
  • Shortage Account
  • SRAs
  • Certified Cheque
  • Stale Cheques
  • Bank Cheques

Other Functions:

  • Custom Duty Payments
  • Mails Administration
  • Administration of Stationery (vault out of stationary items)
  • Maintenance of Office Equipment
  • Call-over functions

Registers:

  • Cash Advance Register – Petty cash
  • Bank Cheque Register.
  • Customs Duty Register (where applicable)

Preferred Qualification and Experience

  • Bachelors Degree from an accredited University
  • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Knowledge/Technical Skills/Expertise:

  • Financial Analysis
  • ATM operating and maintenance experience
  • HSE certification

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Asset Custodian – Umuahia
Job ID: 34006
Location: Abia
Job Sector: Banking

Job Purpose

  • To ensure the availability of treasury cash, reserve and blank forms.
  • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
  • Control treasury cash, blank forms, safe custody items and duplicate keys.
  • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities/Accountabilities
Asset custodianship:

  • Custodian of treasury cash, reserve, blank forms and keys & cash
  • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
  • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
  • Effective cash management to ensure vault approved limits are adhered to.
  • Receive notes and coins from tellers to be lodged into the vault.
  • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
  • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
  • Assist with surprise checks of tellers.

Support functions:

  • Attend to branch account payments.
  • Issue Bank Cheques as required.
  • Counter sign issued Bank Cheques as required.
  • Reconcile all branch suspense accounts as listed below.
  • Attend to Cash Advance transactions.
  • Attend to all Records Administration issues in the branch
  • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

  • Carry out first level support (basic) on User’s workstations, scanners, or other peripherals
  • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
  • Map users’ workstations to the Combo printer and ensure quality printout
  • Assist RIS connect remotely to systems & resolve simple LAN issues
  • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
  • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

  • ATM Reports
  • Operating Cash Report
  • Listing of ATM Transactions

Accounts:

  • Cash
  • Vault Reserve
  • ATM
  • Overage Account
  • Shortage Account
  • SRAs
  • Certified Cheque
  • Stale Cheques
  • Bank Cheques

Other Functions:

  • Custom Duty Payments
  • Mails Administration
  • Administration of Stationery (vault out of stationary items)
  • Maintenance of Office Equipment
  • Call-over functions

Registers:

  • Cash Advance Register – Petty cash
  • Bank Cheque Register.
  • Customs Duty Register (where applicable)

Preferred Qualifications and Experience

  • Bachelor’s Degree from an accredited University
  • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Knowledge/Technical Skills/Expertise:

  • Financial Analysis
  • ATM operating and maintenance experience
  • HSE certification.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Asset Custodian – Okota
Job ID: 34003
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

  • To ensure the availability of treasury cash, reserve and blank forms.
  • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
  • Control treasury cash, blank forms, safe custody items and duplicate keys.
  • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities/Accountabilities
Asset custodianship:

  • Custodian of treasury cash, reserve, blank forms and keys & cash
  • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
  • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
  • Effective cash management to ensure vault approved limits are adhered to.
  • Receive notes and coins from tellers to be lodged into the vault.
  • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
  • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
  • Assist with surprise checks of tellers.

Support functions:

  • Attend to branch account payments.
  • Issue Bank Cheques as required.
  • Counter sign issued Bank Cheques as required.
  • Reconcile all branch suspense accounts as listed below.
  • Attend to Cash Advance transactions.
  • Attend to all Records Administration issues in the branch
  • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

  • Carry out first level support (basic) on User’s workstations, scanners, or other peripherals
  • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
  • Map users’ workstations to the Combo printer and ensure quality printout
  • Assist RIS connect remotely to systems & resolve simple LAN issues
  • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
  • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

  • ATM Reports
  • Operating Cash Report
  • Listing of ATM Transactions

Accounts:

  • Cash
  • Vault Reserve
  • ATM
  • Overage Account
  • Shortage Account
  • SRAs
  • Certified Cheque
  • Stale Cheques
  • Bank Cheques

Other Functions:

  • Custom Duty Payments
  • Mails Administration
  • Administration of Stationery (vault out of stationary items)
  • Maintenance of Office Equipment
  • Call-over functions

Registers:

  • Cash Advance Register – Petty cash
  • Bank Cheque Register.
  • Customs Duty Register (where applicable)

Preferred Qualification and Experience

  • Bachelors Degree from an accredited University
  • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Knowledge/Technical Skills/Expertise

  • Financial Analysis
  • ATM operating and maintenance experience
  • HSE certification

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Officer, Core Banking Support
Job ID: 34001
Location: Lagos Island, Lagos
Job Sector: Information Technology and Services

Job Details

  • Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

Job Purpose

  • Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
  • Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.

Key Responsibilities/Accountabilities

  • Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
  • Percentage uptime of application systems and software
  • Ensure that service disruptions due to system downtime are minimized

Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached:

  • Successful resolution of applications issue
  • Reduced number of incidents

To undertake advanced administration tasks as required e.g. to support problem resolution:

  • Reduced number of incidents
  • Meet deadlines on task assigned

To support the development teams and the 24/7 group in deploying applications and solving problems:

  • Number of user-reported application-related issues resolved
  • Reduced number of incidents

Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications:

  • IT Audit rating by Internal Audit, Routine Control, and external audit

Preferred Qualification and Experience

  • First Degree in IT and Computer Sciences
  • Masters Degree Information Studies
  • Other qualifications, certifications or professional memberships; Oracle SQL, Unix Administrator, Javascripts
  • 3-4 years experience inInformation Technology

Knowledge/Technical Skills/Expertise:

  • Application Knowledge for Support
  • Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.

IT Applications:

  • Knowledge and understanding of IT applications and architecture.

IT Support:

  • Ability to provide optimal IT support to departments to help facilitate meeting of the Bank’s objectives.

Trouble Shooting Ability:

  • Knowledge and understanding of IT diagostic tools including the replication of errors in test environments.

Debugging:

  • The ability to analyse the behaviour of code to diagnose a problem and find the underlying cause. This includes but is not limited to using a debugger.

Data Analysis:

  • Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Client Service Officer – Lokoja
Location:
Kogi, Nigeria
Job ID: 34008

Job Purpose
To render frontline service support

Key Responsibilities/Accountabilities

Control chequebooks:

  • Attend to telephonic queries regarding cheque books.
  • Control Automated Teller Machine (ATM) cards
  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale

Preferred Qualification and Experience

  • A Bachelor’s Degree in any related field
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Asset Custodian – Ojodu
Job ID: 34000
Location: Lagos Mainland
Job Sector: Banking

Job Purpose

  • To ensure the availability of treasury cash, reserve and blank forms.
  • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
  • Control treasury cash, blank forms, safe custody items and duplicate keys.
  • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities/Accountabilities
Asset custodianship:

  • Custodian of treasury cash, reserve, blank forms and keys & cash
  • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
  • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
  • Effective cash management to ensure vault approved limits are adhered to.
  • Receive notes and coins from tellers to be lodged into the vault.
  • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
  • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
  • Assist with surprise checks of tellers.

Support functions:

  • Attend to branch account payments.
  • Issue Bank Cheques as required.
  • Counter sign issued Bank Cheques as required.
  • Reconcile all branch suspense accounts as listed below.
  • Attend to Cash Advance transactions.
  • Attend to all Records Administration issues in the branch
  • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

  • Carry out first level support (basic) on User’s workstations, scanners, or other peripherals
  • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
  • Map users’ workstations to the Combo printer and ensure quality printout
  • Assist RIS connect remotely to systems & resolve simple LAN issues
  • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
  • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

  • ATM Reports
  • Operating Cash Report
  • Listing of ATM Transactions

Accounts:

  • Cash
  • Vault Reserve
  • ATM
  • Overage Account
  • Shortage Account
  • SRAs
  • Certified Cheque
  • Stale Cheques
  • Bank Cheques

Other Functions:

  • Custom Duty Payments
  • Mails Administration
  • Administration of Stationery (vault out of stationary items)
  • Maintenance of Office Equipment
  • Call-over functions

Registers:

  • Cash Advance Register – Petty cash
  • Bank Cheque Register.
  • Customs Duty Register (where applicable)

Preferred Qualifications and Experience

  • Bachelor’s Degree from an accredited University
  • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Knowledge/Technical Skills/Expertise:

  • Financial Analysis
  • ATM operating and maintenance experience
  • HSE certification.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Officer, IT Data Processing
Job ID: 33999
Location: Lagos
Job Sector: Banking

Job Details

  • Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

  • To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
  • Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
  • Bank’s Data Centres (Live and DR) management.
  • Provide high level competency with regard to application systems monitoring

Key Responsibilities/Accountabilities
Key Responsibilities:

  • Ensure smooth Run and Support End of day processing & End of month processing on Finacle core, Finacle ODS, HP&L & MOD etc.
  • Ensure that backups of application databases are done as stipulated in the backup policy and loaded into disaster recovery site.
  • Ensure timely handling of System / Technical Job request logged in remedy e.g. System issues, new report request etc
  • Cycle time to resolve issue assigned by the Helpdesk.
  • Ensure the timely transfer of SWIFT messages, GBM, HPL, MIS, and Adaptiv files on a daily basis.
  • Administer the Data Centre and Disaster Recovery Centre.
  • Monitor and Report all the activities at the Data Centre.
  • Ensure that there is no service disruptions at all times.

Preferred Qualification and Experience

  • Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics,
  • Professional qualification will be an added advantage eg SQL.
  • Minimum of 2 year post qualification experience
  • Information Technology – IT Operations
  • 1-2 Years Experience in Finacle Banking Application and extensive knowledge of SQL

Knowledge/Technical Skills/Expertise
IT Support:

  • Ability to provide optimal IT support to departments to help facilitate meeting of the Bank’s objectives.

Documenting:

  • Ability to document information pertaining to information systems and or process and operational specifications.

Data Analysis:

  • Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others.

IT Knowledge:

  • Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends.

Interested and qualified candidates should:Click here to apply

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