Vacant Job For Customer Service Executive at SecureID Limited

RS Consulting LLC - Our client, SecureID Limited alongside its subsidiary SecureCard Manufacturing is Africa’s leading Card manufacturing, Personalization/fulfilment and digital solutions company, offering superior end-to end Identity management and digital security solutions to Public Sector, Private Sector, Finance Sector, Telecoms Sector. SecureID Limited is the first certified smartcard manufacturing plant in sub-Saharan Africa and is capable of manufacturing all kinds of cards including highly complex Polycarbonate Cards. We are recruiting to fill the position of:     Job Title: Customer Service Executive Location: Lagos Specialization: Customer Service Industry: Manufacturing / Production Job Type: Full Time Roles/Responsibilities:

• Resolving product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Answering incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Attracting potential customers by answering product and service questions; suggesting information about other products and services.
• Opening of customer accounts by recording account information.
• Maintaining customer records by updating account information.

• Ideal/preferred candidate must have at least 3-6 years relevant working experience in Customer Service management .
• Qualification: HND, Bachelor's Degree