Current Vacancies In A Reputable Retail Company

HR-on-Wheels - Our client, a leading player in the retail industry is looking to hire qualified and competent individuals for the position of:     Job Title: Front Desk Officer Location: Lagos Key Responsibilities

• Answer questions from merchants and their customers via email, social media, and text messages.
• Respond to inbound and outbound phone calls
• Receive customers/visitors and directs them to the appropriate person, official or department.
• Maintain a clean and presentable front office
• Maintain a logbook and ensure sign in and out by all visitors.
• Operate listed office machines as required, Maintain office supply inventory.
• Perform other operational duties as required on an ad-hoc basis.

• Bachelor's Degree or its equivalent
• Minimum of 1-2 years’ experience as a Front Desk Officer/Receptionist.
• Excellent interpersonal skills.
• Tech savvy.
• Excellent communication and presentation skills.
• Problem solving skills.
• Ability to multi-task, prioritize and manage time effectively.
• Knowledge of relevant computer applications.
• Attention to detail and accuracy.

• Administer the company’s social media marketing and advertising strategies
• Plan and execute the social media content and activities calendar to engage online followers, drive conversations and turn followers into recurring customers.
• Deliberate planning and goal setting.
• Development of brand awareness and online reputation.
• SEO (search engine optimization) and generation of inbound traffic.
• Cultivation of leads and sales.
• Create a regular publishing schedule.

• Bachelor's Degree or its equivalent
• Should have a minimum of 2 - 3 years Post-NYSC experience in social media and content management
• Must demonstrate good understanding of current events
• Experience in designing and leading social media campaigns tailored to multiple devices
• Good communication skills: communicates clearly and persuasively, verbally and in written form including social media engagement skills
• Must be self-motivated with a results driven approach.

• Reach out to potential leads through cold calling
• Keep abreast of best practices and promotional trends
• Meet and/or exceed monthly and quarterly sales quotas.
• Schedule and following through on calls with prospective clients and current customers.
• Offer support to the marketing department and taking initiatives to support systematic and disciplined distribution of company products.
• Maintaining positive customer relationships and helping customers identify the product of their needs.
• Maintaining positive customer relationships and providing assistance to customers by answering questions, addressing concerns as well as advising on products or appropriate purchase options.
• Developing strategies for more effective sales, both individually and as part of a team.
• Informing prospective and old customers of current promotions and discounts on company products.

• Minimum of Higher National Diploma
• Minimum of 1-3 years' experience in target sales activities.
• Ability to use Microsoft Suite tools (Word, Excel etc.)
• Excellent Verbal and Written Communication Skills.
• Excellent Interpersonal Skills.
• Excellent Customer Service Skills.
• Strong Negotiation and Persuasion Skills.
• Ability to Manage Time.
• Ability to Meet and/or Exceed Sales Quotas.
• Presentation Skills.

• Provide a printed copy of the week's schedule to the MD each Monday morning by 8:30am or confirms all appointments via email.
• Manage the MD's diaries, schedule meetings and appointments.
• Screen access and arrange “call-backs” to protect the MD’s time.
• Make travel and accommodation arrangements.
• Manage databases; device and maintain office filing systems to suite the MD's needs.
• Liaise with staff and suppliers on behalf of the MD.
• Produce reports and briefs as requested.
• Handle petty cash expenses and billing cycles.
• Maintain stock lists, source and manage office supplies.
• Create agendas and takes meeting notes.
• Highlight ideas for how to improve the business to better serve customers
• Assure discreet handling of all business and personal information.
• Respond to inbound and outbound phone calls

• Bachelor's Degree or its equivalent
• Minimum of 1-2 years of relevant work experience.
• High level of interpersonal and communication skills.
• Ability to work under pressure.
• Demonstrated organizational skills including the ability to work without direct supervision, exercise initiative and discretion, and perform duties in a highly professional manner.
• Ability to pay attention to confidentiality of business data and personal information of employees and executives.
• Capacity and willingness to be flexible and to adapt to changing environments.
• High level of integrity.
• Detail oriented.
• Positive attitude.