Job For Call-centre/Customer Service Executive In A Reputable Holding Company

Stresert Services Limited - Our client, a Holding company in Lagos involved in insurance, pensions and other non-financial services, is recruiting to fill the position below:     Job Title: Call-centre/Customer Service Executive Location: Lagos Job Description

• The ideal candidate will act as the first point of contact on behalf of the company with walk-in customers and over-the-phone clients.
• He/she will act as a liaison, provide product/services information and resolve any emerging problems that customers and prospects present

• Schedule and maintain appointments diary
• Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Inform line manager adequate information when the need arises.
• Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service
• Other assigned duties
• Manage large amounts of inbound and outbound calls in a timely manner
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
• Maintains a professional work environment and administrative support.
• Seize opportunities to up-sell products when they arise
• Keep records of all conversations in our call center database in a comprehensible way
• Supply information regarding the organization, products, services and policies to clients on enquiry.
• Deals with compliant tactfully, calmly and politely
• Reports and document issues for resolutions

• Customer-centric
• Good verbal communication
• Multitasking skills
• Good administrative skills
• Microsoft Office skills
• Pressure Handling abilities are very essential
• Previous experience in a customer support/call-centre role for at least 3 years
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• HND/ B.Sc.
• Strong telephony skills