New Job Openings at Romanspage Global, 11th October, 2018

Romanspage Global - Our client, urgently requires the services of suitably qualified candidates to fill the vacant position below:     Job Title: Support Engineer Location: Lekki, Lagos Job type: Full-time Job Descriptions

• We urgently in need of a Support Engineer. In this position, you will be responsible for the quality and usability of products.
• You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the market

• Ensure database security
• Control access privileges and permissions
• Capacity planning
• Conduct frequent database security audits
• Conduct frequent data accuracy audits to ensure integrity and accuracy of data
• Coach and mentor team members
• Develop database disaster recovery, high availability/redundancy plans
• Ensure frequent backup of databases
• Setup and maintain database replication on critical databases
• Monitor database performance and query throughput
• Conduct database tuning
• Optimize SQL as required
• Establish and document processes and procedures for database access, design, performance and redundancy
• Handle database installation and upgrades
• Refine and approve database designs
• Understand all deployed software products, applications and features to Business Customers end to end
• Manage properly and adequately the primary client on site and handle/manage expectations
• Reply to customer mission critical issues outside business hours
• Travel to customer sites for high profile issue resolution
• Organize and have adequate representations in field visits
• Provide enterprise-level assistance to our customers
• Document activities and findings in a case tracking tool
• Technical troubleshooting, analysis, and diagnosis of product issues
• Ensure case updates and resolution timeframes are in line with service level agreement
• Delivery of product issue work around or fix
• Replication of customer issues
• Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

• 1st class or 2.1 B.Sc degree in Computer Science or similar field (extensive work experience may supplement degree)
• Master's degree or equivalent is a plus
• Minimum of 3 years' experience
• Familiar with at least 1 relational database management system; Oracle or PostgreSQL most used
• Technical Knowledge / Skills Preferred but not Required
• Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
• Microsoft SQL Server database administration
• Microsoft Visual Studio, including VB.Net and/or C#
• Multiple years of experience as a Techical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.
• Experienced with Windows servers
• Experienced with Linux servers
• Excellent SQL skills
• Excellent verbal and written communication skills
• Ability to prioritise your workload
• Attention to detail.
• Ability to think logically

• Be a great team player with a can-do attitude
• Strong ownership mindset
• Agile problem solving.
• Critical thinking capabilities
• Good attention to details
• Dynamic and active

• We are urgently in need of a Quality Assurance Engineer.
• The Quality Assurance Engineer will be part of the great team responsible for ensuring and validating product quality.
• This team is extremely conscious and empathetic with the end user, hence nothing less than stellar quality is accepted.

• Conduct load/performance tests and report on them
• Other functions as assigned by your line manager.
• Plan test
• Design tests
• Conduct functional tests
• Prepare bug reports
• Conduct advanced automation testing using tools like Selenium, HP quality center, cucumber, etc
• Liaise with developers to ensure defects raised are fixed

• Very good SQL knowledge
• Excellent verbal and written communication skills
• ISTQB foundation tester certification
• Experience automating web and mobile application tests
• Very familiar with test techniques and principles
• Excellent analytical skills
• Experience working in an agile environment.
• A First class or Second class upper Bachelor's degree in Computer Science, Computer Engineering, Mathematics, Statistics or a related field
• Minimum of 3 years testing experience
• Programming Experience is preferred
• Experience using least one RDBMS, oracle or PostgreSQL preferred

• Possess a can-do mind-set
• Good attention to details.
• Industry knowledge
• Strong leadership skills
• Critical thinking and problem-solving capabilities