Latest Job Vacancies at Pro-Hub Global

The Pro-Hub team of high-caliber professionals has a diverse mix of expertise and experience, from mobile financial services specialists to regulatory experts and economists and management consultants. Each member of the Pro-Hub team, however, shares a set of common traits: flexibility, passion, team spirit and a commitment to uncovering hidden opportunities and producing actionable impacts for our clients. currently, we are looking for qualified individual to fill the positions stated below in our organization:     Job Title: Customer Service Representative Location: Lagos Job Type: Full Time Job Description:

• The Customer Service Executive/Officers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization

• Training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers;
• writing reports analyzing the customer service that the organization provides;
• developing feedback or complaints procedures for customers to use;
• developing customer service procedures, policies and standards for the organization meeting with other managers to discuss possible improvements to customer service;
• keeping accurate records of discussions or correspondence with customers;
• analyzing statistics or other data to determine the level of customer service the organization is providing;
• providing help and advice to customers using the organization’s products and services; communicating courteously with customers by telephone, email, letter and face to face;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

• HND or Bachelor's Degree in any of the related field.
• Experience: A minimum of 1 years post NYSC working experience.

• N120,000 - 170,000 per Month
• 40 hours a week role - Monday to Friday
• 4% pension scheme
• Plus range of allowance, incentives and bonuses

• The tasks of the office administrator will include bookkeeping and mentoring office assistants.
• The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
• The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.

• Coordinate office activities and operations to secure efficiency and compliance to company policies;
• Supervise administrative staff and divide responsibilities to ensure performance;
• advising on pay and other remuneration issues, including promotion and benefits;
• Manage agendas/travel arrangements/appointments etc. for the upper management;
• Manage phone calls and correspondence (e-mail, letters, packages etc.);
• Support budgeting and bookkeeping procedures;
• Create and update records and databases with personnel, financial and other data;
• Track stocks of office supplies and place orders when necessary;
• Submit timely reports and prepare presentations/proposals as assigned;
• promoting equality and diversity as part of the culture of the organization;
• Assist colleagues whenever necessary;
• Performing other adhoc duties as may be required by management;

• HND or Bachelor's Degree in any of the related field.
• Experience: A minimum of 1 years post NYSC working experience.
• Outstanding communication and interpersonal abilities.
• Excellent organizational and leadership skills.
• Good knowledge of MS Office and office management software.
• Qualifications in secretarial studies will be an advantage.

• N160,000 - 190,000 per Month
• 4% pension scheme
• Plus range of allowance, incentives and bonuses