Current Vacancies at Rossland Screening Solution, 29th October, 2018

Rossland Group since the year 2000 provides market research and management consulting services to clients in the private and public sectors within and outside Nigeria. In 2013, it expanded the scope of its services to include Professional Background Screening and Business Brokerage. In 2015 and 2016, it added franchise consulting and recruitment services respectively. We are recruiting for the position below:     Job Title: HR Process Improvement Manager Location: Abuja Job Description

• The human resource process improvement Manager ensures that human resource programs support the long-term goals of the board. This position performs professional work of considerable difficulty overseeing a range of administrative functions related to human resource management, Start-up HR, Process improvement, employee development and customer service.
• This position also conducts regular HR training for employees and supervisors.

• HR start-up
• Process improvement
• Plans, directs and administers various human resource programs.
• Writes and revises job classification specifications.
• Develops HR training programs and teaches courses.
• Researches, analyses data and prepares quarterly reports on HR trends, new HR project suggestions and current program goals and progress.
• Develops, reviews and revises program policies and procedures.
• Provides advice and counsel to department heads, managers and staff on updating and interpreting programs.
• Represents the department with the board, related agencies and the public.
• Serves as an acting HR director in that person's absence.

• Master's Degree in a Human Resources
• 4-5 years Proven working experience as a HR manager
• Must be a resident of Abuja.
• Professional Certification will be an added advantage
• Experience in HR startup and HR Process Improvement
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of HR software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• HR orientation

• Business Acumen.
• Communication.
• Consultation.
• Critical Evaluation.
• HR Expertise.
• Leadership & Navigation.
• Relationship Management.
• Ethical Practice.

• The Finance Manager will be a critical member of Organisation's executive team and help shape the Organisation's strategy.
• The position will report to the General Manager of the Organisation and will be responsible for ensuring that the Organisation is well-capitalized, has a healthy portfolio of assets and is compliant with all relevant legal & accounting laws in Nigeria and other African markets.

• Create the Organisation's capitalization and fund raising strategy such that it meets the growth projections of the Organisation.
• Create new and innovative financing structures that meet the needs of a global mix of investors.
• Lead the process of raising capital through equity, debt, quasi-equity and other structured products from international and domestic investors.
• Interact regularly with investors and ensure strong relationships with existing & future investors.
• Collaborate cross-functionally to ensure products are priced to meet customer needs and achieve profitability targets.

• Design, implement and refine Organisation's Credit Model so as to ensure a healthy portfolio.
• Set appropriate portfolio quality metrics and ensure that the balance sheet has the appropriate provisions.
• Set the direction for the Portfolio & Credit management team and manage a high-caliber team to deliver the required portfolio quality.

• Recruit, manage and lead a team that will ensure the Organisation is compliant with accounting, statutory and legal regulations.
• Design and implement robust accounting control processes to protect the Organisation's assets, while also ensuring that the processes efficiently serve other parts of the Organisation.

• At least 5+ years’ working experience for companies operating in the financial services or asset leasing sectors in emerging markets.
• Experience raising capital in the financial services or infrastructure sectors through innovative methods such as structured-finance or project finance approaches.
• At least 5+ years of senior leadership experience with managing a large credit portfolio.
• Vast experience in financial modelling and unit pricing.
• At least 5+ years of experience in leading the finance and accounting function of a fast growing company.
• Demonstrated excellence in hiring, managing and leading world-class teams.
• High levels of integrity.
• Experience in fast moving entrepreneurial organizations will be highly valued.

• We are looking for an experienced Lead Customer Service to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Masters Degree in a relevant discipline
• 4-5 years Proven working experience as a customer service manager
• Must be a resident of Abuja.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques