KPMG Job for an Ethics Line Supervisor

KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets. We are recruiting to fill the position of:   Job Title: Ethics Line Supervisor Ref No: 139381BR Location: Lagos Responsibilities and Duties

• Supervising ethics line operators
• Handle customer inquiries/complaints via telephone or email
• Conduct research on individuals and entities as directed by the relevant manager.
• Documenting research observations
• Developing presentation slides
• Making presentations on research/analysis performed
• Document client call enquiry/complaint in reporting templates
• Prepare a summary reports of inquiries/complaints made to clients on a monthly basis
• Perform administrative tasks such as maintaining client files
• Performing customer trend analysis

• Minimum of second class lower in any field of study
• Minimum of 4 years experience in a customer service related role

• Good verbal communication skills
• Interviewing and probing skills
• Problem solving skills
• Professionalism
• Ability to successfully lead a team
• Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage
• Attention to details
• Good report writing
• Research skills