New Job Vacancies at Viva Cinemas, Lekki, Lagos

Viva Cinemas - Furnished with state of the art Dolby Surround sound with JBL speakers and projectors from Christie, 7 large screens (3D included), spacious foyer and awesome concession, Viva Cinemas provides a good bouquet of Hollywood, Bollywood and Nollywood movies to cater for you. We are recruiting to fill the positions below:     Job Title: Cinemas Team Member Location: Lekki, Lagos Responsibilities

• Sells and processes payment of movie tickets, vouchers, passes, or facility memberships from customers at cinema events.
• Disseminate movie information to guests: current movies, upcoming movies, movie genres and information to turn inquiry to sales.
• Maintains a professional attitude with sincerity and enthusiasm reflecting the company’s commitment to guests.
• Attends to customers at the cinema and ensures the seating and safety of guests in all screens.
• Offers the highest level of customer service possible to guests, donors, visiting artists, artist management, customers, and any other member of the public or administration they may encounter.
• Sale of retail product sales including popcorn, hotdog and other items as per company guidelines
• Responsible for the preparation of some retail items including popping of corn, display of drinks, preparation of hot dogs and other speciality items. This demands speed and working in a hygienic environment

• Minimum of SCE/OND
• 1- 2 years work experience in a hospitality, retail or entertainment industry
• Basic Maths Skills
• Customer service skills
• Be passionate about movies
• Basic Computer Literacy
• Excellent problem-solving skills
• Excellent communication skills in English language
• Strong work ethics
• Team working skills

• To support the Cinema Manager in driving and exceed site budget, ensuring that the team understands daily targets, KPIs and product knowledge.
• Ensures Daily Guest Service is prioritised and implement exceptional guest service standard to
• Deal with any issues may need attention. Lead by example to ensure Daily Guest Service is prioritised and implement exceptional guest service standard to meet guest’s expectations. (Be positive & motivate the team)
• Ensure Retail Concession Area is stock up and stock is available (till tickets, sweets, popcorn and drinks)
• Follow daily cashing up procedures and security policy to protect assets and retail revenue. Any cash difference must be resolved and monitored immediately
• Be firm and take immediate action for any Cash or Security Breach to all Box Office/Concession staff
• Ensure Box Office/Concession staff are presentable and have correct uniform
• Ensure Box Office /Concession cinema staff are trained on guest service standards
• Ensure other income are recorded and other concession third party revenues are monitored and submit report to CM weekly.
• Maximize sales by ensuring there is availability of concession stock items and new movie releases, escalating any operational challenge with the Cinema Manager/ Brand Manager immediately to prevent sales loss.

• OND/ HND/BA Degree
• 2 - 3 years’ experience in a retail, hospitality or entertainment industry.
• Excellent Interpersonal skills
• People and interpersonal skills
• Computer literacy (MS Office suite - Word, Excel, Power Point, etc)
• Time management abilities
• Problem solving skills
• Ability to work well under pressure and within set tight deadlines
• Proven record of providing a high level of guest service and commitment to exceeding guest expectations
• Able to achieve set targets through team drive and leadership.
• High level of work quality, sets high standards and encourages above average performance
• Enthusiastic and self-motivated, action orientated and willing to make decisions and take appropriate actions
• Is able to plan a course of action to achieve, monitor and control tasks effectively and efficiently.

• To drive daily retail profitability by maximising RPH & minimising shrinkage and wastage
• To pro-actively manage operational costs on a day-to-day basis through effective management of controllable costs, third-party contractors and team members
• To plan, perform and manage operational tasks within the cinema
• To effectively communicate daily to all team members/team leaders all relevant initiatives, promotional activities, targets and business/operational priorities
• To manage and operate security systems and processes to prevent loss and to ensure the security of cash, assets, Guests, and employees at all times
• Guaranteeing the cinema team meet and exceed guest-service standards
• Ensuring proper staffing in each area of the cinema
• Performing daily opening and closing operational duties, with an eye for detail
• Proven performance management skills. Actively helps others to improve their performance and clarifies expectations of employees’ performance and provides constructive feedback and advice.
• Ensure the safety of employees and Guests by complying with Company Standards, Health and Safety and Environment legislation and meeting all other statutory requirements.
• To implement, maintain and adhere to Operations Standards, Company Policies and Procedures and initiatives.
• To deliver excellent Guest service through highly trained and engaged teams

• B.Sc/ HND/BA
• Excellent Interpersonal skills
• Good Management skills and Innovative
• Good problem solving
• Team Player
• High attention to detail.
• Result Oriented
• Ability to lead and motivate employees
• Proven track record of Target performance
• Proven record of providing a high level of guest service and commitment to exceeding guest expectations
• Able to achieve/ exceed set targets through, innovative strategies, team drive and strong leadership.

• The Stock Controller is responsible for managing stock, reducing business costs and increasing sales.
• He/she is expected to control stock movement, delivery, issuance, inventory and stock holding to avoid losses or theft.
• He/she will also be responsible for making sure the team is regularly provided with stock items and as when needed.
• Ensuring a smooth ordering and timely delivery of concession from suppliers.
• Analyzing sales records and forecasting future customer needs; analyzing and interpreting trends to facilitate stock management.
• Taking cognizance of buying trends & customer needs when placing orders.
• Ensuring high standards of quality are maintained when accepting all stocks.
• Ensuring stock items are received in the approved quantities and in good condition.
• Ensuring all stock items are stored in their appropriate units.
• Managing stock levels, ensuring fast moving, slow moving, damaged stocks are flagged to the Cinema and Brand Manager.
• Performing weekly stock counting and advising store manager on customer needs
• Ensuring stock movements are accurately recorded and presented.
• Working with Cinema Manager to ensure the minimum stock levels are monitored and maintained.
• Ensuring stock reorder cycles are maintained, monitored and adjusted as required.
• Ensuring daily, weekly and monthly reconciliation of stock.
• Providing Cinema Manager and Brand Manager with regular stock updates.
• Conducting daily stock issuance to team members and reconciliation to avoid or report stock loss and damage immediately.

• A minimum of an OND in a relevant field
• One-year work experience in a similar role
• Demonstrated analytical prowess – with strong Excel skills for stock keeping
• Enthusiasm
• Numerical skills
• Verbal communication skills
• Team working skills
• Organizational skills
• Relationship management skills
• Negotiation skills
• Resourcefulness

• Set up and adjust picture projectors and screens to achieve proper size, illumination, and focus of images, and proper volume and tone of the sound.
• Clean and maintain the projection equipment.
• Liaises with the cinema manager and supervisors on scheduling and projection coordination for the best technical delivery.
• Ensure all equipment are working properly
• Ensure all equipment are properly serviced with extra care according to plan
• Ensure equipment room is always dust – free, clean, well ventilated and maintained
• Health and Safety standard are followed and no risks for cinema business
• To ensure the running advertisements and trailers in the correct order.
• Checking that sound is operating correctly and at the right volume.

• University degree with 1+ years’ relevant projection, IT, technical field with an extensive understanding of audio and projection systems.
• Good understanding of computers and common presentation software is important
• Ability to problem solve under pressure.
• Good IT and technical skills.
• Exceptional customer service and people skills
• Ability to work in a team environment
• Knowledge with editing of media / video materials, such as raw footage / trailers
• At least 1 – 3 years’ experience in a similar role: Cinema, Projection, etc

• Cleaning, stocking and supplying designated facility areas[ sweeping, dusting, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.
• Dust furniture, walls, machines, and equipment
• Performing and documenting routine inspection and maintenance activities.
• Carrying out heavy cleaning tasks
• Vacuum clean the floors, upholstery and walls within reach
• Emptying of refuse containers and removing to disposal areas
• Cleaning of the screens after every movie, getting rid of trash and hand over of forgotten items to the cinema manager/ supervisors.
• Cleaning of speakers and other areas in the screens.
• High dusting of walls, pipes and curtain rails
• Spot cleaning of floors, spillages, breakages etc
• Cleaning of internal and external steps, entrances, outside display signs, glass etc
• Other duties commensurate with the post which may be required from time to time to ensure the effective running of the cinemas.

• FSLC certificate
• Proven 2 – 3 years working experience as a janitor
• Ability to handle heavy equipment and machinery
• Knowledge of cleaning chemicals and supplies
• Familiarity with Material Safety Data Sheets
• Requisition supplies and equipment needed for cleaning and maintenance duties