Recruitment in an International NGO (ZOA), 13th November 2018

ZOA is an international NGO with its Head Quarters in The Netherlands. ZOA offers RELIEF to people who are affected by conflict or natural disasters. ZOA wants to contribute to a new perspective of HOPE in which people work together for a promising future in dignity and mutual trust. Together with the affected communities we work on the RECOVERY until they can provide to take care of their livelihoods. ZOA works in fifteen countries in Africa, Middle East Region and Asia and has approximately 1000 employees worldwide. We are recruiting to fill the positions below:     Job Title: WASH Technical Officer Location: Munguno, Borno ZOA’s Programme in Nigeria

• ZOA started operations in Nigeria December 2016, supporting IDPs and returnees of Boko Haram affected states. In the selection of the beneficiaries, we pay careful attention to include the most vulnerable households
• Continuously promoting community governance, inclusion, peace and stability in these fragmented and traumatized communities is a challenging but essential part of ZOA's programme.
• ZOA currently has full team in Borno State, respond to the critical needs in Food Security and livelihood and Water Sanitation and Hygiene (WASH).

• The WASH Technical Engineer is responsible to support and supervise the implementation of the WASH hardware components in Monguno, Borno State
• He/she will participate in conducting continual review of the designs and functionality of the water supply systems (and other water points) to ensure efficient operation as well as reliability and safe water distribution.

• Provide assistance to the Project Manager in the day-to-day management of project activities
• Contribute to Project Cycle Management, including technical design, formulation, budgeting, integration with programme planning, writing, monitoring and reporting within the programme area;
• Ensure that water quality test results are in line with the Government and WASH Sector standards
• Make sure that WASH technical specifications and procedures based on Government and WASH Sector standards are adhered to during project design and implementation.
• Ensure protection mainstreaming in all WASH project implementation which include but not limited to site selection to borehole and latrine constructions.
• Facilitate the conduct of training for community volunteers on the maintenance and minor repairs of WASH facilities;
• Contribute in field research, needs assessments, evaluations etc, from time to time, as directed;
• Develop weekly and monthly work plans and reports. Participate in beneficiaries’ selection process to identify eligible households to benefit from project activities.
• Coordinate closely with the Monitoring and Evaluation Team to ensure smooth access to beneficiaries and vendors
• Support the Identification of WASH technical staff training needs and provision of practical on job trainings tailored to the identified needs
• Ensure that the beneficiaries’ are educated to speak and be heard through the Complaints and Response Mechanism (CRM);
• Submit weekly and monthly work plans and reports
• Perform any other task relevant to the position as requested by the WASH project Manager
• Perform any other task reasonably consistent with the key tasks of the function as requested by the WASH project Manager

• Community members, community leaders and community-based organizations;
• Relevant government authorities on a provincial/district and local level;
• National and international NGOs including the UN, ICRC, etc working in ZOA’s target areas;
• Any other stakeholders in project implementation at community level;

• Project staff
• ZOA field office / country office staff

• The candidate is expected to support the identity, vision, and mission of ZOA

• Degree/HND in Water/Civil Engineering, or other WASH-related fields from a recognized/accredited institution
• Proven working experience of at least year in project implementation, especially within the WASH Sector with knowledge of WASH hardware (maintenance & repairs);
• Affinity with relief work and International NGO’s;
• Knowledge of SPHERE minimum standard, humanitarian principles and protection mainstreaming in WASH intervention
• Ability to write clear and concise reports;
• Knowledge of project cycle management (PCM) and humanitarian principles;
• Excellent in English in reading, writing and speaking;
• Excellent spoken and written command of local language including Hausa and Kanuri;
• Good computer skills (Excel, Word);

• Good verbal and written communication skills;
• Good networking skills;
• Good planning and organizational skills;
• Accuracy;
• Flexibility and adaptability;
• Able to work under pressures and meet deadlines;
• Pioneering qualities (taking initiative);
• Result-oriented in a team approach;
• Ability to work individual as well as in a team;
• Ability to work in a multi-cultural setting;

• ZOA started operations in Nigeria December 2016, supporting IDPs and returnees of Boko Haram affected states. In the selection of the beneficiaries, we pay careful attention to include the most vulnerable households. Continuously promoting community governance, inclusion, peace and stability in these fragmented and traumatized communities is a challenging but essential part of ZOA's programme.
• ZOA currently has full team in Borno State, respond to the critical needs in Food Security and livelihood and Water Sanitation and Hygiene (WASH).

• The WaSH Assistant supports the Project Manager WaSH in the implementation of WaSH project activities in Maiduguri, Nigeria. He/She will report to the Project Manager WaSH on the progress of his/her activities. The position is based in Munguno, ZOA Nigeria.

• In close collaboration with the WASH officer and Project Manager, plan, organize and carry out daily hygiene promotion activities within ZOA area of interventions in line with agreed work plans, strategies and methodologies.
• He/she will conduct the hygiene promotion sessions in the targeted areas including the hygiene promotion sessions addressing the children to help them acquire safer hygiene behaviour.
• Assist the WASH officer/Project Manager in implementing the behaviour change methodologies including (PHAST) and CHAST for the WASH programs.
• Assist in conducting the WASH assessments to determine scope of work, resource requirement and estimated cost, including in the identification public health risks in the community.
• Take part in the identification of beneficiaries for the WASH activities
• Participate in the conduct of Knowledge, Attitude and Practices (KAP) and other household surveys
• Contribute to weekly and monthly reports and other ad hoc reports to meet donor and internal requirements; maintain an accurate reporting and data management of activities (including an updated attendance sheets for hygiene promotion sessions).
• Support transportation and distribution of hygiene promotion materials and other in kind WASH supplies.
• Assist in organizing and conducting trainings to community mobilizers to carry the conversation around water in the community on water safety and safe sources (the use of only chlorinated water); water handling (including storage of drinking water at household's), water usage and management; and potential contamination/pollution in the environment, associated with flooding, water logging and drainage problems
• Participate in the development of information, education and communication (IEC) materials relevant to the context; with appreciation of cultural norms and beliefs.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to ZOA and to not jeopardize its humanitarian mission;
• Develop key productions to increase ZOA’s communication within local communities in Maiduguri to promote program activities and increase awareness and acceptance;
• Any other task relevant to the position as requested by the WASH officer or WASH Project Manager.
• Any other duty that is reasonably consistent with the key tasks of the function.

• Community members and community leaders;
• Vendors and contractors;
• Any other stakeholders in project implementation at community level;

• Project staff;
• ZOA office staff;

• The candidate is expected to support the identity, vision, and mission of ZOA.

• Minimum of Diploma in Environment Health Science, Water Engineering or WASH related course from recognized institution.
• At least 1-2 year's previous experience in implementing hygiene promotion
• Knowledge of SPHERE minimum standard, humanitarian principles and protection mainstreaming in WASH intervention
• Strong competence in English, hausa, kanuri and or Shuwa Arab will be an added advantage
• Proven skills in computer programs (Word, Excel; minimum)
• Strong interpersonal and communication skills
• Excellent skills in report writing and meeting date lines
• Demonstrated ability to work in volatile environment.

• ZOA started operations in Nigeria December 2016, supporting IDPs and returnees of Boko Haram affected states. In the selection of the beneficiaries, we pay careful attention to include the most vulnerable households
• Continuously promoting community governance, inclusion, peace and stability in these fragmented and traumatized communities is a challenging but essential part of ZOA's programme.
• ZOA currently has full team in Borno State, respond to the critical needs in Food Security and livelihood and Water Sanitation and Hygiene (WASH).

• The Project Manager is responsible for the implementation of the WaSH Project in Monguno
• He/She will lead, coordinate and supervise the execution and progress of the WaSH Project. The position is based in Maiduguri.

• Manage implementation of the WaSH project activities relating to technical specialty, in accordance with ZOA standards and guidelines;
• Project Cycle Management, including technical design, formulation, budgeting, integration with programme planning, writing, monitoring and reporting within the programme area;
• Support, train and monitor the local partner organisation or community volunteers regarding hygiene education;
• Lead capacity building efforts for project staff
• Ensure timely and quality monitoring and reporting of project deliverables in line with approved plans;
• Monitor and validate the work of the contractor in regards to latrines and bathing shelter construction as well as drilling of boreholes;
• Monitor and report on progress of activities in accordance with ZOA reporting and monitoring system;
• Ensure that the quality of the interventions meet national and/or international (technical) standards including those of WASH Sector, Government, CHS / HAP);
• Pro-actively detect and resolve potential obstacles in project implementation;
• Liaising with key community stakeholders, as required (in close communication with the programme manager),
• Participate in coordination meetings and foster positive working relationship with Government, especially at local level;
• Provide technical input into the development and implementation of ZOA’s programme plan;
• Conduct field research, needs assessments, evaluations etc, from time to time, as directed;
• Supervise and participate in performance evaluation of project staff especially supervisees;
• Prepare weekly plans and reports;
• Write progress and final project reports for timely review and submission to donor
• Any other duty that is reasonably consistent with the key tasks of the function.

• The candidate is expected to support the identity, vision, and mission of ZOA

• University Degree in relevant field and/or experience in WASH based programming;
• Proven working experience of 3 - 5 years in Project Management of which at least 1 year in staff management and coordination;
• Experience working in humanitarian context
• Affinity with relief work and International NGO’s;
• Ability to write clear and concise reports;
• Project cycle management (PCM);
• Project budgeting;
• Excellent in English in reading, writing and speaking;
• Good knowledge of including Hausa and Kanuri (Shuwa-Arab an added advantage);
• Good computer skills (Excel, Word);

• Good verbal and written communication skills;
• Good networking skills;
• Good planning and organizational skills;
• Accuracy;
• Flexibility and adaptability;
• Able to work under pressures and meet deadlines;
• Result-oriented in a team approach;
• Participative leadership;
• Ability to work individual as well as in a team;
• Ability to work in a multi-cultural setting;

• Starting Date: as soon as possible
• Salary/conditions: ZOA offers you a challenging job, an inspiring and motivated team and good benefits and remuneration which suits the charities sector.

• ZOA started operations in Nigeria December 2016, supporting IDPs and returnees of Boko Haram affected states. In the selection of the beneficiaries, we pay careful attention to include the most vulnerable households. Continuously promoting community governance, inclusion, peace and stability in these fragmented and traumatized communities is a challenging but essential part of ZOA's programme.
• ZOA currently has full team in Borno State, respond to the critical needs in Food Security and livelihood and Water Sanitation and Hygiene (WASH).

• The MEAL Officer contributes to efficient and effective project implementation of all ZOA Nigeria projects. Main focus of this position is on activities related to high-quality monitoring of projects and internal and external learning. Besides, the MEAL officer is responsible for internal accountability within ZOA Nigeria, including PSEA and Complaint Response Mechanims (SRM) activities to guarantee accountability standards are met.

• Develop high-quality Post Distribution Monitoring (PDM), price market monitoring reports for all cash-based projects.
• Develop high-quality WASH reports (e.g. KAP) for all WASH projects.
• Collect and share lessons learnt for all relevant projects in digital systems.
• Regular updating of risks, assumptions and project logframes (including beneficiary data) in ZOA digital systems.
• Regularly update CRM databases for all projects in digital systems and ensure timely response to complainants.
• Support the PGA and project teams to develop, update and use (digital) MEAL tools (household surveys, PDMs, FGDs, observation forms, CRM tracking tools, etc.)
• Support the Program Advisor (PGA) in preparing, maintaining, updating, compiling and sharing MEAL plans and activities for projects implemented in his area of responsibility, in close collaboration with the project team and Project Managers (PGM);
• Ensure timely availability of monitoring tools, databases and reporting templates to project teams including PGM, PGA.
• Support PGA to provide training to field level project staff on MEAL practices and methods.
• Perform other tasks as assigned by PGA

• As directed by PGA
• ZOA beneficiaries

• ZOA PGM
• ZOA PGA
• ZOA field staff
• Other ZOA colleagues

• Any MEAL intern, volunteer

• Identity: The candidate is expected to support the identity, vision, and mission of ZOA

• Strong knowledge of and expertise in Microsoft Excel (e.g. data analysis, creating graphs etc) and Word software.
• Strong report writing skills.
• University education in a relevant field;
• Minimum 1 year experience in humanitarian projects especially WASH and cash based projects, preferably in a similar position;
• Strong written and verbal communication skills in English language;
• Good understanding of and engagement with the humanitarian context and the key principles of accountability, impartiality, neutrality, independence and cooperation;
• Ability to operate as part of a team in a multi-cultural, value-driven work environment, and to perform tasks with sensitivity to the local culture;
• Ability to manage own workload and deadlines, and maintain ethical and professional conduct;
• Willingness to travel within ZOA areas of operation.

• Data analysis skills (both quantitative and qualitative)
• Report writing skills
• Organized and eye for detail
• Pro-active
• Able to manage stress and pressure
• Ability to work within a team.

• Frequent field work required