Vacancy For Transaction Officer, Contact Centre at Workforce Group, 16th November, 2018

Workforce Group - Our client, a reputable Organization in Lagos State is currently recruiting suitably qualified candidates to fill the position below:     Job Title: Transaction Officer, Contact Centre Location: Lagos Industry: Financial Job Description

• We are currently recruiting the above position for a reputable Organization
• H/She will be the liaising between the organization and its current and potential customers
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Managing large amounts of inbound and outbound calls in a timely manner.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up-sell products when they arise.

• Must be resident in Lagos
• Should have at least 5 credit including mathematics and English in O’level certificate.
• Preferably applicants residence on the Island.
• B.Sc in any discipline
• Must not be more than 27 years old
• Should be fluent in Igbo and Yoruba or Igbo and Hausa i.e. ability to speak 2 languages
• Excellent spoken English with impressive interpersonal skills
• Good communication, smart and very analytical
• Preferably female (Igbo)

• Attractive Basic pay and other benefits.