Jobs

Current Vacancies at Mudoos Consult Services

MUDOOS Consult Services (MCS) is a training and consultancy company that promotes Safety and Health,

Our approach is primarily focuses on meeting legislative requirements and relevant

standards; at the same time empowering organization with the knowledge in understanding to manage Health, Safety and Environment (HSE).

We are located in Lagos Nigeria and work with various types of industries and generally serving in the

sectors of Manufacturing, Chemicals, Healthcare, Medicals, ,Architectural, Engineering and

Constructions. Our wide range of capabilities, disciplines and services are fundamentally based on qualitative and quantitative approach and pro-actively delivering advice and solutions. We do this by giving our people the responsibility and opportunity to make unique difference in the industry.

Job Title: Front Desk Representative Location: Lagos

Requirements:

Proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving
HND/OND/BSC; additional qualifications will be a plus

Responsibilities:

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)

Job Title: Customer Service Representative

Location: Lagos

Requirements:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
HND/OND/BSC

Responsibilities:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.