Jobs

Job for a Technical Support Officer in a Leading Multinational Company based in Lagos


Willers Solutions Limited - Our client, a leading and multinational company located in Lagos is looking to fill the role below:     Job Title: Technical Support Officer Location: Lagos Job Description

  • Working with customers/employees to identify computer problems and advising on the solution
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Must be proficient in speaking FRENCH
  • Testing and fixing faulty equipment
  • Logging and keeping records of customer/employee queries
  • Analyzing call logs so you can spot common trends and underlying problems
Qualifications
  • Minimum of OND or its equivalent in Engineering or any Technical Related discipline.
  • Minimum of 2 years’ experience as a Technical Support Officer.
Required Skills:
  • An ability to assess each customer/employee's IT knowledge levels
  • Ability to deal with difficult callers
  • Logical thinker
  • Must have Electronics Background
  • Good interpersonal and customer care skills
  • Good accurate records keeping.
  • Good analytical and problem solving skills
  • Up-to-date Technical Skills and knowledge
  How to Apply Interested and qualified candidates should forward their CV (MS Word Format) to: [email protected] Using “Technical Support Officer” as the subject of the mail. Note: Only qualified candidates would be contacted   Application Deadline  20th December, 2018