Jobs
Career Openings at Maersk Line
Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
We are recruiting to fill the position below:
Job Title: Customer Experience Partner
Ref.: ML-196797
Location: Lagos
Job Description
- We are looking to hire a dynamic Customer Service Professional to join our team in Lagos.
- The Customer Experience Partner will report to the Customer Experience Manager and will be responsible for customer facing activities and providing consistent quality customer experience for new and existing customers.
- Proactively maximise sales opportunities through inside sales activities to deliver agreed volume target.
- Proactively establish mutual beneficial cooperation with customers by understanding their business needs.
- Coordinate with Safmarine Scope Team on the completion of Import and Export transactional task.
- Ensuring that Safmarine Brand identity is strong in all interactions with customers.
Key Responsibilities
- Deliver superior Customer experience through prompt resolution of customer issues, quick response to mails and phone calls.
- Partner with External Sales team to drive Import and Export volume through inside sales activities.
- Drive excellent financial performance through compliance/upselling, reduction of outstanding freight & commercial waivers and invoice dispute resolution.
- Proactively follow up on import and export longstanding units.
- Follow up with Safmarine Scope Team to ensure successful completion of import and export documentation task.
- Ensure Import and Export SOPs are adhered to.
- Taking Ownership of customer's issues.
- Drive and Build strong business relationship with customers.
- Any other task that may be assigned.
Requirements
We are looking for:
- Minimum of BSc or Master's Degree /MBA in Marketing, Sales or Business-related course
- Minimum of 2 years customer service or sales experience.
- Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast
- Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
- Strong interpersonal and communication skills.
- Passion for Customer Service.
- Pro-active person with a service oriented mindset.
- Dedicated, Decisive and result orientated with a can-do attitude.
- Likes to get it right the first time and can look ahead to avoid issues from happening.
- Able to work under pressure while keeping quality in focus.
- Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
- Good process understanding and digital proficiency.
- Comfortable with working with multiple items at the same time whilst keeping quality in focus.
- Well organized, efficient and effective.
- An excellent team player.
- Good moral compass and ability to work the Company’s values.
- Fluent in English (written and oral).
We Offer
- Results orientation
- Improved commercial and leadership capabilities
- Interaction within broader Area for best practice sharing
- Creating network within the global organization
- Understand market and customer drivers
- Improve understanding of how best to generate profit for Safmarine
- Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Safmarine's leadership position and contributing to the continuous success of the Maersk Nigeria organization.
Interested and qualified candidates should:
Click here to apply
Job Title: Customer Team Manager
Location: Lagos
Job Description
- We are currently looking for a dynamic Customer Team Manager to join our team.
- The Customer Team Manager will be responsible for customer issue resolution on operational issues.
- Be the first point of contact when issues arise from physical inland transportation or when proactive notification is to be made from changes in transport plan to the customer.
- Capture and be the voice of Customer and make sure instant issue resolution takes place –closely governed with Customer Service and Execution by use of standard tools (CM, myphone, Intermodalview, track and trace, etc.)
Key Responsibilities
- First point of contact for issues arising from physical inland transportation
- Proactive notification to customer for changes in transport plan or ETA deviations with viable alternative solution within stipulated timeframe
- Evaluate cases/issues and capture voice of the customer to make sure instant resolution takes place
- Team promptly attend phone calls (if applicable) received from customers/vendors and address concerns
- Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues
- Ensure alternatives provided are aligned with rules and regulation including local policies
- Be wary of the customers' businesses, so that proposed solutions are compatible with customers requirement
- Be cognizant of segmented customer requirements and propose solutions accordingly
- Build good relationship with the customers and confidence in our Intermodal product
- Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience
- Identify recurring issues in Intermodal delivery performance and initiate steps to address root cause
- Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions
- Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience for customers
- Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to customer
- Check for additional business opportunities on satisfactory resolution of issues
- Handle system updates and customer requests in accordance with defined processes
- Share best practices and knowledge within the team.
Requirements
We are looking for:
- Minimum B.Sc or Master's Degree /MBA in Marketing, Sales or Business-related course
- Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
- Have at least 3-5 years experience working in an international environment supporting customers.
- Operational knowledge of Intermodal is a plus
- Proven Leadership experience.
- Strong analytical and communication skills.
- Good moral compass and ability to work based on Company’s values.
- Fluent in English (written and oral).
We Offer
At Maersk, you’ll be part of a global team motivated by bringing commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:
- Results orientation
- Improved commercial and leadership capabilities
- Interaction within broader Area for best practice sharing
- Creating network within the global organization
- Understand market and customer drivers
- Improve understanding of how best to generate profit for Maersk
Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization.
Interested and qualified candidates should:
Click here to apply
Application Deadline 9th January 2019.
Job Title: Collector (Hausa Speaker)
Ref.: ML-196792
Location: Kano
Job Description
- The CWA Area Collections team is looking for a passionate finance professional for the role of Collector.
- The Collector will be based in Kano and will work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements - being on top of collection, manage the total outstanding, handle invoicing, statement queries and collection from the customers.
Key Responsibilities
- Collector will ensure to follow up for all the payments to be applied on time and correctly.
- Follow to ensure Freight and detention tariff in AFLS/CXED are updated correctly and free time extensions are done timely.
- Make weekly reconciliation on the different accounts and the corresponding system balance and clearing aged outstanding items.
- Monitoring AFR task closure and bill relies for export shipments.
- Preparing reports for management on the overall image of the outstanding every week and handling any query.
- Dispatch reconciled statement together with the invoices to the customer
- Maintain communication with GSC collection team by sending queries and updates required on a weekly basis for the customers who have paid and when to expect payment as per the reconciled list from GSC collection team
- On time to time in coordination with GSC collection team send reconciled statement to customers upon request from customer or other stake holders
- Handle disputes from customers in coordination with all GSC team and ensure the issue is resolved.
- Attend the weekly Outstanding meeting to provide a detailed report for all overdue amounts above 30 days and the reason as to why they are still outstanding
- Follow up with payment application team to ensure all payments received from the customer are correctly and timely applied.
- In coordination with GSC OTC team to perform waiver and write off after getting proper approvals.
- Visit the customer premises and follow up for payment for the overdue invoices.
- Ensure all request for AFR tasks closure received from CS team are done timely.
- Ensure Credit Review process is executed as and when required as per global blue print and processes.
- Review Credit Renewal requests and ensure process is followed in line with global Act as the communication interface between FCRM and sales team and ensure that credit process/approvals is aligned with Global Authority Matrix.
- Monitor, and evaluate customer who exceed their credit terms in a timely manner and ensure appropriate follow up is taken by sales/collections teams.
- Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
- Monitor Credit Levels and support the FCRM with the management, reporting and review of credit levels for all customers and ensure compliance with credit terms and conditions.
Requirements
We are looking for:
- A financial educational background as degree in Finance, Accounting or a Chartered Accountant qualification.
- Prior proven experience (at least 3 years) in a similar function or in a consulting firm
- Hausa speaker,
- Can influence without authority
- Preferably experienced in working closely with offshore teams in service centres.
- Support the standardization of global collections process and ensure clear communication of relevant processes with cluster stakeholders.
- Engage, where necessary with clusters to deliver reports and decisions regarding credit review, credit evaluation and credit renewal processes.
- Be able to make sound decisions supported by facts and data available through banks, financial reports, and historical behaviours with the group and credit bureau information.
We Offer
- An avenue for you to develop your Career in a diversified and challenging environment, working for the Leading Shipping Company and interacting with a wide range of multinational colleagues working to achieve one goal,
- Gaining insight into finance and accounting processes,
- Chance to learn different aspects within the cluster,
- Great opportunity to improve analytical, communication and customer management skills.
Interested and qualified candidates should:
Click here to apply
Application Deadline 16th January, 2019.
