Latest Job Vacancies at Carlcare Development Nigeria Limited, 7th January 2019

Carlcare Development Nigeria Limited, a subsidiary of Transsion Holdings formerly known as TECNO Telecom Limited, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, TRANSSION has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare. We are currently recruiting to fill the positions below:     Job Title: Quality Assurance Manager (Hotel) Location: Lagos Job Description

• After years of excellence in the telecoms industry, we are currently embarking on an exciting growth journey, and we are looking for a Quality Assurance Manager who has gained ideally a minimum of five years in a similar role within the Hospitality/Hotel Industry.

• Responsible for the quality management of the hotel and the companies under the parent company, regularly tracking network reviews, guest complaints, feedback to the managers, timely propose corresponding rectification plans, and enhance the reputation of hotel services;
• Formulate and improve the teaching procedures, work practices and systems, service cases and other teaching materials for each position of the hotel;
• Establish and improve hotel quality management standards, and conduct quality management inspections on various stores on a regular basis;
• Conducting opening inspections for newly opened hotels, and follow up the rectification work;
• Implement the corresponding training, assessment, rectification meetings, measures, follow-up, feedback, all according to the quality management and financial audit management of the hotel
• Quality control and service quality control over the entire group.

• Bachelor's Degree preferably in Business Administration, Social Sciences, Humanities or a related field, from a reputable institution. M.Sc Degree in related area is a plus from a reputable university.
• Must have previous experience studying or working abroad. Experience working in a multicultural environment will be an added advantage.
• Have more than 5 years of proven work experience as a Quality Assurance Manager in an international four-star or five-star hotel overall management experience is preferred.
• Proficient in the standards, processes, and systems of hotel quality inspection;
• With a certain quality awareness, training ability, familiar with the hotel's various post operating procedures, financial audit knowledge, complaint handling capabilities.
• Strong communication skills, strong language skills, and written expression skills;

• After years of excellence across the telecoms industry, we are currently embarking on an exciting growth journey, and we are looking for a Brand Manager who has gained ideally three years similar experience expanding clientele in the hospitality/hotel sector.
• We are looking for a Communications and Branding Manager who has gained ideally five years of similar experience promoting brands in either the hospitality/service industry.
• If you have a proactive background with strong communication skills and can use your passion for the industry and determination to succeed in this challenging yet rewarding position, please apply.

• Manages employees performing activities to research, develop and deliver communication plans and branding strategies that align to the Boeing strategy.
• Develops and executes integrated organizational plans, policies and procedures and guides the development of business and technical strategies, goals, objectives.
• Supports efficient allocation of resources for communications activities and leads process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Provides oversight and approval of strategic and tactical communications approaches, products and processes.
• Draft and deploy strategic internal and external communications for various initiatives, announcements and programs, and execute tactics for delivering key messages and information to various audiences through various channels including email, press release, ads, and infographics.
• Proactively look for and develop new opportunities to elevate the brand and its products.
• Leads creative briefing sessions, material development and overall promotional presence for assigned business unit.
• Externally represent the organization to stakeholders, interested parties and the public.
• Collaborate with sales department in creating communication plans to push products and promotions.
• Generate press releases, engage in content marketing, media relations maintenance, blogger and influencer management.
• Manage media buying online and offline (Online banners, radio, outside market billboards, Newspapers, TV & other advertising mediums)
• Develop and control marketing budgets;
• Market research and analysis of peers and industry development status, regular market forecasting and intelligence analysis to provide the basis for company decision-making;
• Establish and improve the workflow and management system of the marketing and sales department
• Responsible for the company's market strategy planning, implementation of marketing promotion, branding, public relations, activities, etc.
• Manage the marketing team and conduct market training and guidance to team members and relevant departments;

• Minimum of a Bachelor’s Degree in preferably in Business Administration, Marketing, Mass Communication, or a related field, from a reputable institution.
• MSc degree in Communications, Marketing, Public Relations, or any related field would be an added advantage.
• Must have at a minimum of 5+ years of related Marketing, Brand and Marketing communications, or any related field. Experience working in a related function within the hospitality sector is an added advantage.
• Professional experience with advertising, Public Relations, digital and social media agencies is a plus. Requirements:
• Demonstrated excellence in strategic communications: writing, editing and content creation across multiple platforms
• Ability to communicate both orally and in written form with a clear and concise manner.
• Proven leadership and managerial Skills
• Ability to work with cross-functional/multi-disciplined teams, or work individually on a project
• Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting key deadlines
• Knowledge of current traditional and digital marketing channels, technologies, and tools
• Sound research skills

• Responsible for the formation and management of the hotel engineering project management team.
• Responsible for the guidance of hotel project quality, preparation progress, cost, and safety.
• Responsible for the hotel preparation standards, and lead the team to implement the management site according to the engineering process and standards.
• Responsible for formulating and reviewing the hotel project quality management and related acceptance criteria;
• Responsible for organizing and dispatching quality inspections, proposing engineering quality assessment opinions, verifying engineering quality acceptance levels, and being responsible for quality problems arising during supervision, inspection, acceptance, and handover;
• Responsible for guiding, handling and resolving the technical problems that subordinates appear in the quality inspection and acceptance;
• Continuously update and improve the design of existing hotels;
• Ensure that all buildings and work performed in accordance to all governing bodies and codes.

• Must have Bachelor's Degree in Engineering from a reputable institution. M.Sc Degree in related area is a plus.
• More than 6 years of on-site engineering and construction management experience, either for the implementation of star hotel, and senior hotel-style project implementation experience.
• Familiar with engineering development and on-site construction management, have experience in overall planning and implementation of high-level engineering projects, master the latest policies of the industry, and be familiar with relevant construction regulations and solutions of the state and local governments;
• Must have good communication and coordination skills and execution abilities.

• After years of excellence in the telecoms industry, we are currently embarking on an exciting growth journey, and we are looking for a Marketing Director who has gained ideally a minimum of five years of managerial experience in the hospitality sector.

• Assist the general manager in formulating the overall development strategy and med & long-term planning of the international hotel;
• According to the annual business objectives of the international hotel, prepare an annual marketing plan and marketing plan, and organize the implementation after approval;
• Accurately grasp the dynamics of industry information, sort out the industry customer groups, integrate relevant resources, and formulate hotel marketing strategies;
• Responsible for exploring various online and offline sales channels and completing sales targets;
• Responsible for establishing and improving the management system, process, and program of international hotel members, and improving the retention rate of members;

• Bachelor’s Degree preferably in Business Administration, Social Sciences, Marketing, Mass Communication Humanities or a related field, from a reputable institution. MSc degree in related area is a plus from a reputable university.
• Must have previous experience studying or working abroad. Experience working in a multicultural environment will be an added advantage.
• Must have at least 5 years of proven work experience as a Marketing Manager within a Marketing/Advertising/Consumer Research/Brand Creative related position. Marketing experience in promotions of local 5-star hotels or high-end hotels is a plus.
• Knowledge of the hotel/hospitality industry, and excellent resource integration capabilities is desired.
• Have at least 2 years of experience in Marketing campaign planning and execution, within an agency.
• Experience with strategic positioning, creative briefs, graphics briefs, marketing briefs.
• Must have exceptional written and oral presentation abilities, exceptional writing skills, as well as an ability to craft creative presentation documents. (i.e. - creative briefs)
• Have at least 3 years of team management experience
• Establish partnerships with many well-known brands.
• Active, positive, targeted, and innovative
• Strong strategic and analytical skills
• Excellent planning, organization, coordination and communication skills; keen market insight and decision-making and leadership abilities.

• After years of excellence in the telecoms industry, we are currently embarking on an exciting growth journey, and we are looking for a Hotel Operations Director who has gained ideally a minimum of five years of managerial experience in the hospitality sector.
• We are looking for a Hotel Operations Director to be responsible for managing all our operations. Our mission is to be the most reputable hotel; hence, we are looking for an experienced hotel manager with the right energy and experience, who is passionate about providing an excellent service to our guests and employees.

• Develop long and short-term plans for the group and be fully responsible for the operation of the hotel
• Responsible for formulating the strategic planning and operation strategies of the operation department, standardization, and ensuring the implementation of the company's operational management standards, and enhancing brand reputation;
• Responsible for the maintenance of service, training, quality, and customer experience for the hotel.
• Responsible for the structuring of the operation management team and the development of reserve talents for the company;
• Internal team management of hotel, including work scheduling, training team motivation.
• Carry out inspections of property and services
• Ensuring good hygiene level and cleaning efficiency of hotel.
• Financial management of hotel, including financial data analysis, purchasing plan, and cash management.
• Communicate and coordinate with the headquarters, including price adjustment, related support applications, etc.
• Investigate and undertake market research, analyzing competition, and keying into industry trends.
• Plan and organize accommodation, catering and other hotel services
• promote and market the business
• Ensure security is effective.
• Ensure compliance with licensing laws, health and safety and other statutory regulations.

• Bachelor's Degree preferably in Business Administration, Social Sciences, Hospitality Management, Humanities or a related field, from a reputable institution. M.Sc Degree in related area is a plus from a reputable university.
• Must have previous experience studying or working abroad. Experience working in a multicultural environment will be an added advantage.
• Have more than 5 years of proven work experience as a Hotel Operations Director.
• Experience working with international 4 and 5-star hotels are preferred.
• Should be between the ages of 30 - 42 Years old

• Proficiency in Microsoft Office, especially Excel
• Ability to lead, motivate & direct employees
• Must possess the ability to think clearly and make quick decisions
• Numeracy and logistical planning skills are desired
• The ability to balance customer and business priorities
• Affinity for success
• Proven Leadership and Management skills
• Good verbal and written communication skills
• Creative and innovative mindset
• Strong sense of responsibility,
• High degree of loyalty and integrity
• Ambitious
• Relationship Management skills.

• After years of excellence in the telecoms industry, we are currently embarking on an exciting growth journey, and we are looking for a Training Director who has gained ideally a minimum of five years of managerial experience in the hospitality sector.

• Develop a training strategy based on the company's standards, build a company training system, and be responsible for headquarters training and branch training management.
• Responsible for R&D and operation of core curriculum products such as corporate culture and service brand, writing product knowledge manual and carrying out relevant training;
• Organize and coordinate various departments to improve the operation standard process, guide their curriculum development, and ensure the standard landing through the operation of training systems at all levels;
• Cultivate internal trainers, establish an internal training management system, and build an internal lecturer system;
• Organize and introduce external resources according to the company's needs, and do a special training in the company's by English & Amharic languages .
• Establish and improve the training management system, and ensure the effective implementation and standard evaluation of training through all mechanism.

• Bachelor's Degree preferably in Business Administration, Psychology, Human Resources, Hospitality Management, Mass Communication. Social Sciences, Humanities or a related field, from a reputable institution.
• M.Sc Degree in related area from a reputable university is a plus.
• Must have previous experience studying or working abroad. Experience working in a multicultural environment will be an added advantage.
• Preferred age range: 30-38 years old.
• More than 5 years of experience in the hotel/hospitality industry, with more than 3 years of training management experience.
• Must possess strong communication skills, entrepreneurial innovative and creative thinking capabilities, and sound professionalism.
• Must have proven work experience in training-related position with a hotel group.
• Advanced proficiency in Microsoft Office, especially Word, Excel and PowerPoint.