Latest Vacancies at Alfred and Victoria Associates, 30th January, 2019

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. We are recruiting to fill the position below:     Job Title: Procurement Supervisor Location: Lagos Job Description

• The primary function of the Asset Manager is to manage administration, operations/logistics and reporting aspects of Asset Management Function in a managed services contract. The Asset Manager will be responsible for:
  • Asset procurement planning
  • Asset delivery, disposal and removal
  • Warehouse operations
  • Regular reports, communication and coordination with cross functional teams/users
  • Implement company process, tools,
  • Conduct and support company audits
  • Risk management and control

• Work with the Procurement team in preparing contract documents and specifications; obtain competitive tenders, quotations, estimates.
• Manage logistics - shipping documents, logistic fees, custom clearance, track internal transportation, monitor and receive goods & services delivery and ensure QA check is thoroughly carried out before acceptance of good & services.
• Ensuring IT Asset documents are maintained and requests are fulfilled timely according to the SLA standard defined
• Prepare periodic and ad-hoc reports on matters relating the asset management to assist in management planning, life cycle costing and business planning, budget preparation, etc.
• Adhere to customer service standards and monitor performance to ensure targets and standards are met.
• Investigate issues of compensation, complaints and insurance claims, preparing necessary reports and settlement of claims.

• Bachelor's Degree in a relevant discipline such as Business, Finance or Accounting. Master's Degree is an advantage.
• Minimum of Six (6) years proven work experience preferably in Supply Chain and Logistics domain. Experience in IT service management with at least three (3) years in a supervisory position.
• Computer literacy sufficient to operate spreadsheet and word processing applications (i.e. Microsoft Excel, Microsoft Word, Microsoft PowerPoint).
• Understanding of commercial and financial terms and working in domestics and international context.
• Ability to relate effectively with senior management, vendor/s and client.
• Strong communications skills, both written and verbal.
• Ability to work in complex environment with operations throughout the country.
• Skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness.
• Builds trust and demonstrates integrity in all circumstances.
• Excellent interpersonal skills including the ability to influence across the organization and externally.
• Fluent in English.

• The position will be part of the BI team and reports directly to the team lead (Business intelligence). The Business Analyst will be responsible for the following:
  • Perform customer analytics and publish insights to make meaningful business decisions.
  • Understand databases, data warehousing, and set up data structures.
  • Create regular and customized reports.
  • Proactive analysis of data from heterogeneous sources and enabling swift decision making is an integral part of the job.

• Perform data analysis, understand trends and provide insights on customer behavior and business performance to the senior team.
• Develop business forecasts, statistical models, performance scores, business rules in line with customer business direction.
• Monitor and constantly improve the design and content of the Business Intelligence portal.
• Create MIS and dashboards that are simple and intuitive to use.
• Understand the information needs of the users, structure reports and provide detailed analysis.
• Streamlining the process of data flow and data quality to improve data accuracy.
• Provide periodic and ad-hoc reports to facilitate faster decision making.
• Monitor and maintain integration interfaces between the BI solution and critical OLTP services (Revenue/Regulatory impacting)
• Work hand in hand with third-party vendors and team members across other functions to achieve client’s objectives.

• Bachelor’s degree in a Numerate discipline with a strong interest in the field of analytics
• 3-5 years of Experience in the field of data mining and analytics
• 2. Experience in the field of Telecommunications/Software development is an advantage Quick learning, excellent analytics, logical, problem solving and numeracy skills.
• Strong knowledge and understanding of Data warehouse, ETL and in the use of some or all of the following tools: Toad, SQL developer, Oracle discoverer desktop/administrator/viewer, OBIEE, workflow builder, Oracle data integrator,
• Strong Knowledge of SQL, PL-SQL and other data manipulation coding languages preferred.
• Experience in working with multiple databases (Oracle, Microsoft SQL server, MySQL, DB2, etc.)
• Excellent presentation skills and ability to interpret customer requests
• Strong team player who must be able to work in fast-paced, multi-cultural environment and well informed of ITIL service management processes.

• Selected candidate will manage key function/s in IT Program Management Office which includes:
• Quality Management function/s in PMO domain as per the standard discipline in PMO methodology.
• Work in a cross functional team taking responsibility of managing the quality assurance, measurement and audit function in an ITO program (Managed Service Delivery and Transformation).
• Liaise with customer organization function and internal department leaders taking complete responsibility to deliver to fulfill all the requirement as stipulated in customer contract and adhering to Huawei’s Quality Management Framework, policies and processes.

• Owner of Quality Management function, taking end to end responsibility to fulfill requirements.
• Service Delivery Quality & Reporting
• DQA role in Transformation and Project Quality Management
• Knowledge Management,
• Process Frameworks, Templates, Checklist and Document management,
• Program communication management and Program Reporting
• Work in a cross functional organization in close coordination with relevant stakeholders to fulfill the designated task in PMO function/s in the assigned programs.
• Interact and communicate with customer as single point of contact for quality assurance function.
• Assist PMO leader/Director in implementation of Huawei’s IT projects-related quality framework, policies and procedures as laid down in contract and company processes
• Liaise with Huawei HQ Quality Assurance division to develop quality plans, quality reports for IT operations/ IT projects.
• Ensure compliance with industry benchmarked IT Quality Management standards - Standard CS MS Projects QM manual and R&R definition; MS Ops Processes governance (quality & Security) criteria.
• Develop reporting dashboard, reports for the assigned function. Prepare reports as per defined intervals to all concerned stakeholders.
• Capture, implement improvement activities from time to time based on learnings, audits and industry practices.
• Assist PMO leader/Director in translating IT Governance and Quality strategy and plans into specific improvement programs/ projects.
• Additional responsibilities include assisting the PMO Director with defining, improving and updating the project management processes, standards and governance, assisting Managers on operations, projects by contributing to Quality Reviews, and coordinating activities in support of quality objectives.
• Perform any other duties as assigned by the PMO Leader/Director
• Keep abreast of global and local best practice as it relates to the unit’s activities.
• Attend team/departmental/customer meetings as required. Make meeting notes and action tracker..

• Minimum SIX years (6-12 Years) relevant experience in Quality Management Role, in IT /Telecom industry.
• Master's or Bachelor's Degree in IT, Business Management or a related discipline preferred.
• ITIL v3 Foundation Certification Preferred.
• PMP Certified, Prince 2 Certified (desirable)
• Experience of managing small projects, or exposure to the end to end project lifecycle, or managing substantial parts of the project lifecycle
• Experience of working within a structured project management framework.
• Certification and knowledge of at least one of the standards.
• Services ITIL ISO2000, Software ISO/IEC 12207-2008, CMMI / OSIMM.

• Design, install and configure internal and customer facing servers, network devices and firewalls.
• Proactively manage and maintain server, network and firewall systems.
• Administer and support core Microsoft, Cisco, Citrix and VMware technologies.
• Develop and implement project plans, risk assessments and contingency plans.
• Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.
• Define and document best practices and support procedures
• Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.
• Maintain inventory and asset configuration documentation
• Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations.
• Mentor / cross train team members on existing and new technologies
• Carry out special tasks at Management's direction
• Interact with customers and staff at the technical level, as required.

• Minimum 5 years of experience is required
• Bachelor’s degree in Computer Science (or related area) preferred.
• Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.
• Advanced knowledge of Windows Server (2012/2016) /desktop Operating Systems (Win10).
• Managing in excess of 50 Windows Server infrastructure.
• Managing deployments/rollouts.
• Managing large scale Citrix/2X/Terminal Server installations.
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.
• A solid understanding of LAN/WAN networking.
• Cisco Certified Network Associate or Professional -CCNA/ CCNP MCITP Server.
• Group Policy design and configuration.
• Microsoft IIS administration and configuration.
• Understanding of Exchange 2013.
• Active Directory/LDAP user and group administration.
• Ability to troubleshoot network issues including back bone infrastructure issues.
• Strong communication and documentation skills.
• Flexible and able to adapt to a rapidly changing environment.
• Must be organized and have the ability to manage projects of varying length.
• Positive, self-motivated individual who can complete tasks independently.
• Must be a team player.

• Understanding in Call center solution, Telecom Billing and CRM systems
• Sound knowledge in AVAYA IVR call flow, AVAVA Call manager, Work Force management
• Able to analyze customer requirements, design and develop Business requirement documents
• Create Standard Operation Procedures (SOP) and Statement of Work (SOW) documents as per business needs.

• Provide clear and consistent communication with Project Teams and staff; maintain application project timeline.
• Collaborate with vendor account team on proposed solutions, scope of work and level of effort definition for operational activities in Call center.
• Provide resolution advice to business units
• Co-ordinate change management process including change Pre/Post testing, monitoring activities performing by vendor.

• 4 - 6 years’ experience in managing call center technologies.
• Hands on experience in PL/SQL, Oracle Database, SQL server, Unix
• Depth knowledge of database and application security
• Good interpersonal skills for written, oral and face to face communications
• Strong analytical, problem-solving, and conceptual skills
• Ability to work effectively with clients, management and staff member
• Demonstrated ability to learn new technologies and adapt to changing situation
• Co-ordinate change management process including change Pre/Post testing, monitoring activities performing by vendor.

• Carry out installation, upgrade and maintenance of all enterprise databases which serve as a driver for all applications.
• Provide production database support in 24x7 operations environment.
• Ensure quality and standard are maintained in the environment
• Monitor and optimize database Server performance.
• Maintain high availability of database Servers.
• Perform support functions down to the last line of support before escalating to senior specialist.
• Ensure that security and integrity of the databases are maintained at all times.
• Back up databases and implement a backup strategy.
• Perform and automate administrative tasks and create custom administrative tools.
• Conduct database test restore and recovery at intervals to ensure validity of backup.
• Ensure architecture design, planning, implementation and optimization.
• Conduct troubleshooting and resolve problems/requests that are escalated by the Database Administrators
• Develop standards, guidelines and procedure for managing and maintaining the database
• Perform and automate administrative tasks and create custom administrative tools.

• A tertiary qualification – Preferably BSc/HND Computer Science or a related discipline
• OCA,OCP, MCP, MCDBA,MCSE, ITIL , TOGAF
• 4 -6 years Database Implementation and Design , experience in Oracle, MySQL, Mssql Databases
• 3+ years Unix experience in Linux, Sun Solaris etc.
• 3+ years’ experience IT related.
• Experience in database design and implementation.
• Knowledgeable in database performance tuning, backup and recovery.
• Knowledge on Infrastructure technologies covering Servers, database and Storage solutions and the architecture driving their evolution.
• Knowledge of application design and configuration
• Depth knowledge of database and application security
• Good interpersonal skills for written, oral and face to face communications
• Strong analytical, problem-solving, and conceptual skills
• Ability to work effectively with clients, management and staff members
• Demonstrated ability to learn new technologies and adapt to changing situations