Recent Job Vacancies at Pivotage Consulting

Pivotage Consulting - We are a professional outfit that offers a wide spectrum of strategic Human Resource Services; particularly - Innovative Staffing Solutions, Potent L&D Interventions and Flexible Outsourcing to both big and small organizations across different business sectors. We are recruiting to fill the position below:     Job Title: Key Account Manager Ref: EMIRP/1218/KAM Location: Lagos Type: Full Time Career: Mid/Level Expert Job Purpose

• The KAM is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the KAM must build and maintain a strong relationship with the client.
• The KAM will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed.
• The KAM will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients.

• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints promptly.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Managing communications between key clients and internal teams.
• Managing account team assigned to each client.
• Strategic planning to improve client results.
• Negotiating contracts with client and establishing timeline of performance.
• Establishing and overseeing internal budgets with the company and external budgets with the client.
• Working with project team, sales team and team members from other departments dedicated to the same client account to ensure the highest quality of services are being achieved and all client needs met.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Meeting all client needs and deliverables according to proposed timelines.
• Analyzing client data to provide customer relationship management.
• Expanding relationships and bringing in new clients.

• Bachelor’s degree in Marketing, Business Administration, Sales, or relevant field; Master’s degree preferred.
• Minimum five years’ previous work experience in sales, management, key account management, or relevant experience.
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
• Basic computer skills, and experience with Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts.
• Ability to multitask and manage more than one client account.
• Proven results of delivering client solutions and meeting sales goals.
• In-depth understanding of company key clients and their position in the industry.
• Eager to expand company with new sales, clients, and territories.
• Able to analyze data and sales statistics and translate results into better solutions

• Prospect potential clients and convert them into increased business opportunities.
• Present new products and services to improve existing relationships.
• Recognize opportunities for distribution channels, services, and campaigns that will result in sales.
• Submit and ensure data is accurate on weekly progress reports.
• Attend industry functions and contribute information and feedback on upcoming market trends.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Conduct research to identify new markets and customer needs.
• Arrange business meetings with prospective clients.
• Promote the company’s products/services.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.

• Have good organizational skills.
• Have reporting and analysing skills.
• Have excellent communication and negotiation skills.
• Have excellent interpersonal and team building skills.
• Have minimum of B.Sc. degree in Business Administration or any related field.
• Have minimum of 1 year marketing or sales experience.
• Be able to handle pressures and meet deadlines.
• Have in-depth knowledge of the industry and current events.
• Be proficient in the use of MS Office.

• Welcome customers and ascertain what each customer wants or needs.
• Ensure great customer experience.
• Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain records related to sales.
• Recommend, select, and help locate or obtain products based on customer needs and desires.
• Answer questions regarding the store and its products.
• Describe products and explain use and care of products to customers.
• Exchange products for customers and accept returns.
• Bag or package purchases.
• Inventory stock and requisition of new stock.

• Basic understanding of sales principles and customer service practices.
• Proficient in verbal and written English language.
• Have minimum of B.Sc. degree in Marketing or any related field.
• Have minimum of 1 year marketing or sales experience.
• Solid communication and interpersonal skills.
• Telephone etiquette.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.

• Oversee the direction and growth of the company’s overall business planning, customer service delivery/operations, marketing, new business development, and sales and opportunity management.
• This position is responsible for assessing, shaping, setting and selling (internal + external) the strategic direction of the company’s solution efforts to efficiently and effectively build and scale the company’s unique selling propositions.

• Prospect for potential new clients and turn this into increased business.
• Meet potential clients by growing, maintaining, and leveraging your network to build robust pipeline of opportunities.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches to new clients.
• Work with technical team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/services offered.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.
• Present an image that mirrors that of the client.

• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services and products.
• Identify opportunities for services and products that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Submit weekly progress reports and ensure data is accurate to the CEO.
• Ensure that data is accurately entered and managed within the company’s sales management system.
• Forecast quarterly and yearly sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business development executives and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

• Bachelor’s degree in Sales and Marketing required.  Master’s degree in Marketing or Business Administration.
• Minimum 7years working experience in the Oil & Gas Sector/FMCG/ICT.
• Experience in previous leadership positions such as Manager in the Oil & Gas sector/FMCG/ICT.
• An established network of contacts / clients in the Oil & Gas sector/FMCG/ICT.
• An established network of marketing, business development and account management professionals.
• A strong customer orientation with the demonstrated ability to nurture key accounts.
• The ability to respond quickly and effectively to the needs of clients and internal stakeholders.
• Conceptual and strategic selling experience of solutions-based products and services.
• Exemplary communication and presentation skills.
• A high level of enthusiasm for building business and overcoming obstacles.
• Demonstrated results in sales management, business development and P&L management.
• Previous experience in building and developing service-oriented teams.
• Previous experience in building strong, internal relationships with C-level executives across an organization.
• Prior experience in successfully delivering on annual sales quotas.
• Strong business and technical acumen.