Jobs

Vacancy For Admin Secretary/Customer Support at Prudential Estates Investors Network Limited


Prudential Estates Investors Network Limited is a real estate development platform that provides investors with access to debt investment offering. We are recruiting to fill the position below:     Job Title: Admin Secretary/Customer Support Location: Lagos Job Details

  • We are urgently looking for a Customer Support/Administrative Secretary to take on a permanent contract within Lagos mainland.
  • This will be an initial contract with a view to progress into a long-term/permanent position.
Job Description
  • You will be the first point of contact and someone who is keen to apply their operational knowledge in a vibrant and fast evolving new service.
  • You will be a problem solver, with a can-do/fix-it attitude and 'know how' to make every user of the service feel special and understood, whether by phone, e-message, email or live chat. There is huge potential for growth in this role developing into a more senior/leadership position from the sole team member to managing a team.
  • Experience in Administration, Secretary, and online Customer Support processes and Service Level agreements is a huge advantage.
Role & Responsibilities
  • Design and implementation of the customer service and operational framework to support customers.
  • Identifying and optimising all our opportunities to impress our customers.
  • Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer and disposal[
  • Recording, transcribing, and distributing notes/minutes of meetings
  • Assisting new employees with their orientation to the organisation
  • Reconciling accounts and filling out payments request with proper coding;
  • Assist with entering and processing approved payments;
  • Developing and maintaining files; and
  • Ensure all areas of accounts are in order
  • Developing and maintaining various financial databases and reports.
  • Support, review and challenge business performance
  • Complete Diary management, Minute taking, Distribution of documents, Updating the database, General administration duties
  • Office Management - looking after office supplies, and keeping check of office stationary
  • General secretarial and administration duties
  • Technical + advanced PowerPoint to be able to understand all office applications
  • Support the definition of the customer service strategy
  • Making customers feel important and at the heart of the business
Skills and Experience
  • Extremely high organization and prioritization skills
  • Strong communication skills with a highly professional telephone and written manner
  • Able to adhere to tight deadline and enjoy working in a busy and varied environment
  • Good experience in an online/digital customer service role
  • Basic Real estate / finance knowledge an advantage
  • Excellent written and verbal communication skills
  • Flexible and adaptable
  • Experience working as a customer Support and excellent administration skills
  • Female
  • OND, HND or Degree in any relevant course
  • Demonstrable expertise in Microsoft Office (Project, Word, Outlook, PowerPoint, Excel)
  • Experience of minute/note-taking and the preparation, communication and follow up of associated action points.
    How To Apply Interested and qualified candidates should send their CV and Cover Letter to: [email protected]   Application Deadline 30th January, 2019.