Job at Stern & Kay Consulting Limited for a Executive Secretary/Supervisor, 27th February, 2019

Stern & Kay Consulting Limited - We are in the business of providing Consultancy Services, Recruitment, Training & Development, Change Management Processes, Outsourcing Management, Call Centre Consultancy, and Advisory Services. At Stern and Kay Consulting we partner with your organisation to ensure we achieve maximum efficiency, and focus on increasing the core business values of your organisation by providing our expertise combined with our experience to deliver a uniquely effective service. We are recruiting to fill the position below:     Job Title: Executive Secretary/Supervisor Location:Victoria Island, Lagos Responsibilities

• Provides quality service by enforcing quality and customer service standards.
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring daily activities of customer service operation.
• Assisting customer service staff with duties where required.
• Assisting with development and implementation of service policies, and explaining these to staff and customers.
• Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
• Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
• Contributes to team effort by accomplishing related results as needed.
• Performing additional duties where needed.

• A good HND/ B.Sc Degree in relevant field and additional qualification.
• Over 5 years' experience relevant customer service experience.
• Candidates must be above 28 years.

• Excellent computer skills (Microsoft Office Suite).
• Excellent interpersonal communication.
• Proficiency in word structure and composition.
• Excellent Administrative skills and experience.
• Proficiency in spoken and written English Language.
• Friendly, warm and compassionate personality.
• Proactive, smart and result oriented.