Latest Recruitment at MTN Nigeria, 8th February, 2019

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. We are recruiting to fill the vacant position below:     Job Title: Manager, Sales Planning Location: Nigeria Job Description

• To develop internal and external sources of intelligence on a continuous basis and integrate /manage data and information from diverse sources to guide strategic plans and decision processes within S&D
• To develop and implement  plans for improving business intelligence in S&D through the reporting and analytics platform
• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains in Divisional budget year-on-year.
• Develop and maintain database of records, data and information that are relevant to the telecommunications industry and useful for planning and optimization of MTNN business activities.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Review market trends and convey accurate, reliable and relevant information on competitor activity
• Produce and present periodic feedback on local and international competitor activity to the S&D division as well as MTNN reporting.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity
• Drive an increase in MTNN’s Net Promoter Score.
• Provide a unique and differentiated customer experience.
• Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers,  Channel Members, Network etc) to ensure hitch-free operations
• Develop relationships and source reliable contacts for gathering information across other competitor companies and build and maintain knowledge base of competitor activities and a Competitor Intelligence Unit.
• Obtain relevant information by empowering end users i.e. enable Marketing & Strategy, Sales Departments and the MTN Group to freely access relevant information directly on-line as well as the functionality to supply ad-hoc request when needed.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Provide analytical commentary, interpret and analyse the impact of activities on revenues and subscriber profiling.
• Monitor and enforce (from a reporting view) S&D and MTNN’s business requirements compliance to the EDW strategy.
• Input into sales planning with sound analytics of both transactional and competitive market data and insights.
• Identify multiple relationships and disconnects using Big Data analytics to identify trends in customer dynamics
• Ensure that all information and data collected, stored, shared and reported are in line with MTNN Guidelines.
• Build and maintain up-to-date information on the MTNN sales channels and subscriber profile.
• Deliver on key business metrics i.e. Subs profiles, revenue, ARPU, Churn, Product Performance, competitive environment and their relevant metrics.
• Manage and report on the market share and share of voice,  and advice appropriately on the emerging market trend.
• Perform evaluations and produce reports on trade propositions, promotions and activities within MTNN S&D to give MTN a competitive advantage in the telecoms market.
• Gather and analyze a variety of subscribers’ information/data relevant to business operations, market and customers
• Liaise with IS and other departments to ensure S&D and MTNN requirements are met by the EDW.
• Prepare presentations on S&D performance as may be required.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

• Normal MTNN working conditions
• May be required to work extended hours
• Occasional local travel as required

• First Degree in a numerate discipline
• Fluent in English
• Possession of a Master’s degree may be an added advantage

• 6-13 years' experience which includes:
• At least five years’ experience in data analytics/insight generation or working as part of a reporting team using a modern reporting platform
• Experience in engagement with multiple management levels across technical users and business units.
• Experience in working with SAS, PowerBI, Oracle SQL and Statistical & Predictive Modelling

• Distribution planning
• Leadership Management
• GSM conventions
• Customer relationship management

• BA, BEd, BEng, BSc, BTech or HND.

• Oversee and strategically direct the Design, planning and optimization of  IN/VAS, Support and Maintenance of IN  & VAS networks as well as development of innovative products/services
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation etc.), to drive efficiency gains in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
• Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisation’s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness.
• Serve MTNN’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Translate MTNN’s Business plan and subscriber growth assumptions into requirements for Intelligent Network, VAS network, service creation and applications development Design and plan cost efficient/least cost core, Intelligent and VAS networks to support MTNN rollout.
• Plan and monitor system planning budget in line with business plan and departmental goals and targets
• Develop strategies to ensure optimum capacity planning for Call attempts  and signalling traffic utilisation across IN/VAS nodes
• Maintain awareness of the latest technological and industry developments and act as subject matter expert regarding Intelligent & VAS  network design and capacity planning.
• Monitor international trends and business best practice in relation to specific product or technology.
• Oversee and direct the activities for architectural service design and integration of new and innovative products/services within MTN.
• Oversee the development of new products and services utilizing existing service layer features cutting across different functional systems e.g. CS 5.0, GPRS, SMS and  core node related to IN / VAS Planning
• Direct the Design and planning of  IN/VAS nodes to ensure effective capacity provisioning
• Create processes and procedures to effectively manage people, systems, processes and governance in line with IT policy.
• Participate in the selection of suitable technologies and negotiate/manage contracts with suppliers accordingly.
• Monitor and ensure that operational delivery of system outputs are met in line with OLAs and SLAs
• Develop solutions in line with SDLC process and General IT solution deployment standard such as eTOM/NGOSS and ITIL framework for Business System Solutions (BSS), Operational Systems Solutions (OSS), and effective and efficient Project Management framework.
• Manage contracts with suppliers/vendors, budget and participate in the selection & selection of suitable technologies.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the departmental team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

• Normal MTNN working conditions.

• First degree in Computer Science, Electrical/Electronics, Communications Engineering or related field

• 9-17  years’ experience  which includes:
• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Experience in Core, IN and/or VAS planning/operations, software technology, contract negotiation, multi-vendor network operations, CAPEX and OPEX budget preparation and fixed network deployment.
• In depth knowledge in forecasting long term network growth and providing input to company business plan

• BA, B.Arch, B.Eng, B.Tech, B.Sc or HND.

• To account for all company-wide Financial Operations activities (Fixed Assets, Revenue Management, Expenditure Operations, Business Support and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders.
• Review relevant general ledger accounts (Income statement and Balance Sheet), the A.ge analysis of Balance Sheet accounts, relevant general ledger/sub- ledger accounts, reconciliation of weekly and monthly performance reports, relevant schedules and reports for accuracy and completeness in line with set accounting standards.
• Review and approve journal vouchers and other financial transactions for posting in ERP system.
• Supervise the implementation of finance policies, processes and procedures and e.nsure strict adherence to established internal controls, MTN PPP’s, IFRS, IAS and GAAP.
• Work with Financial Operations Manager to prepare departmental budgets and provide support in daily unit administrative activities in line with the strategic objectives.
• Provide input into relevant management and board papers, review supporting documents/back up schedules to meet audit and regulatory requirements as well as analyse/interpret data to facilitate decision making.
• Ensure efficient optimisation of databases/systems and prompt resolution of all reconciling items.
• Monitor and report on key performance indicators in order to meet all month end r.eporting deadlines.
• Oversee daily operations of the department as well as safeguard company assets and maintain customer/vendor relationships.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and identify opportunities for team members.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Maintain a strict control environment and ensure strict compliance with all MTNN policies and procedures.
• Analyse/prepare relevant information for annual budget and financial forecasting; and assist in managing inter-company relationships.
• Supervise/review operational cash flow projection and utilization as well as processing of account payable.
• Work with Financial Operations Manager to identify /rectify error in the entry and remittance of Withholding Tax deductions.
• Establish trends and benchmarks for cash transactions per accounts and prepare reports to assist with pricing decisions.
• Review and approve departmental accrual submissions as well as provide detailed investigation and analysis of all accounts.

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

• A first degree in any discipline,a finance and management related degree is desirable.
• A professional accounting qualification (ACA, ACCA, CPA, CIMA).
• Fluent in English

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization
• Experience in core accounting function
• Knowledge of Microsoft Office tools
• Experience in using an ERP system is desirable
• Experience in Finance functions in the telecommunications industry would be an added advantage.

• Numerate and analytical skills.
• Effective communication.
• Assertiveness in workplace.
• Problem solving and decision making skills.
• Time management.
• Personal Effectiveness.
• Creative thinking.
• Telecommunication Basics.
• Knowledge update on accounting and financial standards and best practices.

• BA, B.Sc, B.Tech or HND

• To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA,
• Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
• Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct report to ensure that targets are achieved.
• Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

• Normal MTNN working conditions
• May be required to work extended hours/weekends
• Work is carried out mostly in the field
• Open plan office

• A first Degree in any Social Science degree or related course
• Minimum of 3 years post degree
• Fluent in English

• Minimum of 3-7 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium  organization
• Experience using data mining tools
• Telecoms experience would be an added advantage

• BA, BEd, BSc or HND

• To implement the sales strategy within the regional environment to ensure that regional targets across the full range of products is achieved.
• To manage and lead the regional sales managers towards sales, distribution and availability of MTN products and drive MTNN’s growth aspirations
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisationetc), to drive efficiency gains in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Provide leadership to the sales and distribution team in the region.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Co-ordinate the regional engine room - a platform for cross-functional integration and collaboration in the region.
• Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the wholesale channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional opex and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
• Monthly, quarterly and yearly stock forecast for the region, across channels.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the sales channel team in the region to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

• Normal MTNN working conditions
• May be required to work extended hours

• Fluent in English and language of country preferable
• A first degree in Economics, Business Administration, Commerce or any Social Science degree
• Possession of a post graduate degree maybe an added advantage

• At least 9-17 years’ work experience comprising:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage

• BA, B.Ed, B.Sc or HND

• To coordinate the implementation of system enhancements, inventory system setup, design and generate critical report template for the Department.
• To report on Sales Activities performance for the sales and distribution division
• Set up system activities to facilitate Sales /National Inventory Distribution including:
  • Receiving, validating and translating requests for new accounts in line with business rules
  • Configuring new accounts on the system, new Inventory Part codes, new sales and “Suppliers for Purchase” and  “Purchase “ part codes in line with company’s rules and conventions
  • Setting up new electronic sites and location both in MTN and Connect Stores databases and
  • Managing the locations and levels of stock/inventory holdings.
• Perform update of Retail and Distribution modules and track transactions daily as required, updating price lists as required and MTNN inventory naming convention in line with business requirements and best practices.
• Track and keep a log of existing issues regarding the general ledger, sub-ledger, price tables, discount tables, accounts mapping and other systems issues and follow-up with relevant teams to ensure resolution of issues.
• Collect, organize and evaluate data e.g. sales trending, usage transactions and generate reports including Price List and B2B Optimization report, S&D periodic performance reports and exception reports.
• Monitor all system transactions relating to S&D at Walk-In Centres, Connect Stores, B2Bs, CWH to ensure compliance with all S & D related transactions across the company.
• Grant and control access to all Inventory sites and Price lists and activates service by configuring user IDs, passwords and authorisations and protocols.
• Create new distributor accounts, system monitoring, system control and resolve system issues.
• Work in conjunction with Business Analysts, analysing existing financial systems to identify where software configuration changes and/or process re-engineering will improve business practices.
• Conduct service assessments across all stakeholder groups including Project Manager, Channel Manager, and third parties in order to review system, identify improvements and upgrade system.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

• First degree in Accounting, Computer Science, Statistics or related area of study.
• Part qualification in relevant software certification examinations
• Part qualification in a professional accounting institute
• Fluent in English

• 3 -7 years’ experience in an area of specialisation working on large volume data analysis assignments; with experience working with others
• Experience working in a medium  organization

• Report Writing
• IFS

• BA, B.Ed, B.Sc, B.Tech or HND