Vacancy for a General Manager at Joygate Hotel

Joygate is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are recruiting to fill the position below:     Job Title: Hotel General Manager Location: Lagos Job Description

• The General Manager is responsible for all aspects of operations at the hotel, to day –to- day staff management and guests.

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance with Hotel operating controls, SOP’s, policies, procedures and service standards.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
• Prepare monthly financial report for the owners and stakeholders.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring key staffs.
• Coordination with HOD's  for the execution of all activities and functions.
• Lead all key property issues including capital projects, customer service, and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.

• At least 10 to 15 years  experience in the hospitality industry, with significant luxury and international experience. And 1 to 5 years of experience as a General Manager.

• Financial
• Front Office
• Operation
• Food & Beverage