Jobs

Current Vacancies at Outcess Solutions Nigeria Limited, 12th March, 2019

Outcess is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations. We are recruiting to fill the position of: Job Title: Enterprise Network Engineer Location: Abuja Responsibilities

In charge of the Day to day running, troubleshooting and maintenance of enterprise networks infrastructure.
Select and implement security tools, policies and procedures in conjunction with the company’s network team and policy.
Prepare reports by collecting, analyzing and summarizing information, network engineering and application trends.
Occasionally work with external clients as the need arises.
Configure and install various network devices and services (routers, switches, firewall, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Install and configure wired and wireless network devices.
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending and capacity planning
Design and implement network infrastructure for clients.
Work within established configuration and change management policies to ensure awareness, awareness and success of changes made to the network infrastructure
Other duties as assigned.

Requirements

Minimum of 2 year work experience preferably in a Network support role.
Minimum of HND or 2:2 Degree in Computer Science, Information Systems, Electrical Engineering or a related Technical discipline.
Prior CCNA, Comptia N+ or any other networking training / certification will be an advantage.
Knowledge of PBX telephony system particularly Asterix
Good communication skills and ability to show initiative
Excellent knowledge of corporate security networks
Excellent use of Enterprise productivity software solutions

Expected Key Results (Detailed KPIs):

Application development
Network Monitoring
Escalation
Network Operations
Server/Application Administration
Network Device backup
Dashboard development
Reporting

Expected Operation System Knowledge:

Windows:
- Server - Intermediate
- Client - Advanced
Linux:
- Server - Intermediate
- Client - Advance
Mac:
- Server - Intermediate
- Client - Intermediate

Interested and qualified candidates should send their Resume and Cover Letter to: [email protected] with "Entreprise Network Engineer" as subject of mail. Application Deadline 19th March, 2019. Job Title: Customer Care Agent Location: Lagos Job Type-Full Time Job Field- Customer Care Job Description

Build customer interest in the service and product offered by the company
Educate customer on new and existing products on the network
Effective and professional Brand cross selling of company products & services
Deliver world class customer service by cross selling with vibrancy and personal confidence
Provide accurate product information and serve as a knowledgeable resource for customer
Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
Follow through on commitments made to customers in the course of selling.

Qualification