Eolyon Integrated Resources Limited recruitment for Customer Service Representative

Eolyon Integrated Resources Limited is a dynamic organization that has incorporated by the Corporate Affairs Commission (CAC) since 2011 with registration number 940099 and main business in logistics, customer service, business consulting and man power development. We are recruiting to fill the position below:   Job Title: Customer Service Representative Location: Lagos Job Description

• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• We are looking for a customer-oriented service representative.
• What does a Customer Service Representative do?
• A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution