Jobs

Head of Customer Service Job in a Premium Luxury Clothing Brand Company

Smart Partners Consulting - Our client a leader in premium luxury clothing brand with Outlets across major cities in Nigeria is recruiting to fill the position below:

Job Title: Head of Customer Service Location: Lagos Responsibilities

Assists in resolving customer issues and complaints in a timely manner; escalates issues to appropriate Manager as necessary.
Builds customer loyalty through the Rewarding Moments program.
Meet Quality Assurance Requirements and other key performance metrics.
Place outbound follow-up calls to sales leads and persuade potential customers.
Answer questions about the product details, the company, and issues for the customers.
Supports the management team in integrating an Omni-channel experience for customers by being trained on the use of and the products available through each channel
Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
Perform basic account maintenance activities.

Requirements

Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Must possess and be able to demonstrate strong influencing and closing skills.
Ability to learn and navigate new software quickly
Ability to type 30 wpm+
Previous working experience as customer service Head for 5- 8 years in related firm
Previous telesales experience is required
Minimum Required Qualifications B.Sc

How to Apply Interested and qualified candidates should send their detailed CV in MS word version to: [email protected] Note: Only shortlisted candidates will be contacted.

Application Closing Date 14th March, 2019.

Lagos State

Customer Service job vacancies in Nigeria, Lagos State job vacancies in Nigeria