Job Openings at PAS Solar Limited, March 2019

PAS Solar Limited is a solar energy company providing Electricity to Off-Grid customers for an affordable monthly fee. We are recruiting to fill the position below:     Job Title: Customer Care Representative Location: Abuja Reports To: Customer Care Supervisor Support: Regional Area Manager/Retail Sales Supervisor/Shop Managers/Lead Technicians General Summary

• As an Inbound and Outbound Contact Center member you have an opportunity to challenge yourself and help our customer achieve their energy solution.
• You are the voice of PAS SOLAR brand to our customers as such you are expected to represent our brand, products and services with each interaction you have with a customer or potential customer.
• In this role you are expected to adhere to the established performance indicators of the department and that customer enthusiasts are created through the promotion of PAS SOLAR products and services.
• You will carry out outbound contacts to all PAS SOLAR customers in accordance with our after-sales debt management processes.

• Ability to engage in the day-to-day activities related to the operation of the Call Center (Customer Care Team).
• Provide effective customer service to customer and potential customers and follow proper process.
• Provide support, report and resolve customer concerns and complaints regarding technical issues and follow-up interactions with customers to check on level of satisfaction.
• Acts as a source of information to customers by answering questions, escalating issues, follow-ups and gives instructions to customers as necessary.
• You are expected to identify and escalate priority issues, complete call logs, maintain and update customer data in CRM.
• Ensure effective monitoring and response to incoming customer SMS and respond as necessary to resolve any customer issues and concerns.
• You are expected to follow performance metrics per call center process to increase efficiency.
• Support fellow Customer Care Team by attending appropriate training.
• You are expected to apply all necessary knowledge and skills on the job regarding phone interactions with our internal and external customers.
• Attends company training and contribute to the overall company growth and company initiatives.

• Ability to maintain a high-level customer service culture reinforced by effective customer interaction and follow-ups.
• Effectively executing customer follow-up to encourage adherence to payment plan.
• Coordinate with the Retail Supervisor in resolving product recovery process from unpaid clients.
• Exceptional knowledge of and adherence to all company policies and procedures.
• Provide guidance to customers by educating them on products based on clients’ needs and desires.
• Aligns team with activities that will ensure Call Center Performance goals are met.
• Demonstrate strong understanding of product guidelines, utilization and product performance.

• Provide support to the technical team by tracking and following up on new installations as well as follow up confirmation calls.
• Responsible for updating and tracking customer payment in the system.
• Provide payment support to the mobile money agents on and troubleshoot any technical and payment issues.
• Coordinate with Retail Sales Supervisor, Retail Area Manager and Shop Manager to compile and update installation data into the database.

• Excellent verbal communication, listening and phone skills.
• Good motivational skills and enthusiasm.
• You are a strong problem solver and able to understand and adapt to customers’ needs.
• You are a strong communicator with great customer service orientation.
• Excellence data entry skills and attention to details.
• Strong persuasive and resilience skills (ability to work well under pressure and high stress.
• Strong positive attitude.
• Strong organization and time management skills.

• 6 months to 1 Year minimum experience in Customer Service, Call Center or Sales.
• Candidate must be fluent in Hausa and English.

• B.Sc./HND/OND or equivalent work experience preferred
• Working knowledge of computer systems (MS Office, Web understanding)

• Ability to move around the office and Call Center environment
• Ability to operate office computer and other equipment

• Successful candidate will provide support to the Senior Accountant relating to financial transactions such as general ledger account and bank statement reconciliation, preparing journal entries and financial statements and maintaining financial records retention.

• Strong understanding of account reconciliation and general ledger on a complete, accurate and timely basis.
• Assist with the month-end closing process, conducting research and making correction journal entries for account discrepancies.
• Prepare closing journal entries, posts accrual entries, and prepares financial statements.
• Knowledge of generally accepted accounting theories, principles, methods, practices, and terminology.
• Knowledge of the application of data processing and terminology as it applies to maintaining financial control and accounting records.
• Knowledge of generally accepted auditing principles, procedures, and practices. Knowledge of cost accounting and cost funding procedures.
• Ability to collect and organize accounting data, interpret its significance, and prepare accurate financial reports.
• Ability to present accounting data in a clear and understandable manner to both technical and non-technical users.

• Assist senior accountants in the preparation of monthly/yearly closings.
• Assist with other accounting projects.
• Post and process journal entries to ensure all business transactions are recorded.
• Update accounts receivable and issue invoices.
• Update accounts payable and perform reconciliations.
• Assist in the processing of balance sheets, income statements and other financial statements. according to legal and company accounting and financial guidelines.
• Assist with reviewing of expenses, payroll records etc. as assigned.
• Print monthly Trial Balance, Balance Sheet and Profit and Loss account and General Ledger and send them to the CFO for review.
• Reconcile monthly bank balance with bank statements.
• Reconcile weekly and monthly operational expenses with budgets and bank transactions.
• Always Reconcile physical cash balance from operational ledger to ensure it balance.
• Maintain monthly file of all reports taken from the accounting software.
• Prepare and maintain loan and interest schedules and enter monthly interest amounts and periodic repayment amounts in the software.
• Deliver IFRS audits for PAN AFRICA BBOXX, PAS BBOXX, PAN AFRICA SOLAR.
• Coordinate with external auditors for the annual audits; prepare audit schedules, and send information requested by auditors on a timely basis; arrange for bank confirmation, lawyer confirmation certificates as part of audit work; inform management of any audit issue.
• Provide any other accounting work based on instructions received from company management.

• Excellent organizing abilities.
• Great attention to detail.
• Proven experience as a junior accountant.
• Good with numbers and figures and an analytical acumen.
• Good understanding of accounting and financial reporting principles and practices.
• Excellent knowledge of MS Office and familiarity with relevant computer software.

• B.Sc./HND in Accounting required.

• 2 years of experience in accounting or related business area.
• Proven track record of good communication skills.
• Proficient in spreadsheet software (Excel) and Word. Access and Accounting Software knowledge preferred.
• Ability to: Meet deadlines and prioritize tasks; work efficiently with minimal supervision; detailed oriented.