Invent Alliance Limited recruitment for Contact Centre Agents

Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles. We are recruiting to fill the position below:     Job Title: Contact Centre Agent Location: Lagos Summary

• The Contact Centre Agent will be primarily responsible for inbound and outbound calls, chat within a Contact Centre environment, generating sales either by cold calling or answering requests in a fast-paced environment and influencing existing and potential customers to buy goods and services.

• Professionally respond to inbound calls and attend to customers’ emails.
• Manage and resolve customer complaints and attend to customers’ inquiries.
• Provide product and service information to customers.
• Generate customer interest in the services or products offered by the company.
• Upsell products and services.
• Provide personalized customer service by responding to the needs of the customers.
• Route of calls based on customer segmentation.
• Research required information using available resources.
• Ensure feedback from the customer to further improve the customer services.
• Build customer loyalty trough customer retention.
• Document all customer details according to standard operating procedures.
• Identify and escalate issues.
• Complete call logs and reports.
• Other duties as assigned.

• Minimum of B.Sc in Marketing, Mass Communication or any related discipline.
• Proven experience as Contact Centre Agent or similar customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Minimum of 1 year experience in a similar role.
• Must be resident within Lekki- Ajah axis.

• Excellent communication and presentation skills.
• Persistent and results-oriented.
• Patient and able to handle customer rejection.
• Candidates must be able to exhibit a great measure of professionalism and must be multi- tasking
• Phone skills.
• Data entry skills
• Skilled in negotiation and dealing with complaints.