Job for a Debt Collection Manager at FundColony Limited

FundColony is marketplace where people and organisations directly lend to individuals and small & medium sized businesses in Nigeria, helping support the core the economy. We are recruiting to fill the position below:     Job Title: Debt Collection Manager Location: Lagos Job Description

• We need an experienced debt collection manager who will focus on collecting delinquent debt from borrowers, as well as building and leading a team.

• Active ensure collection of outstanding payments from customers.
• Take responsibility for resolving disputes ensuring that concerns are actioned correctly.
• Manage customers who are resistant by remaining polite, tactful, firm and honest.
• Complete any administrative task as required for the efficient running of the team's activities.
• Always deliver a consistent and professional level of service.
• Decide the correct action when negotiating payments and settlement offers.
• Explain loan agreement terms as appropriate.
• Clarify potential consequences of not paying (i.e. legal collection process, e.t.c.)

• Proven experience in a collection-based role.
• Excellent phone skills.
• Ability to persuade and handle objections.
• Persistent and goal oriented.
• Excellent written and verbal communication skills.
• Self-starter who can work with direction but little supervision.
• Solid organisation skills, including the ability to prioritize and multitask in a demanding environment.
• Team player. Recognize the importance of the team.
• Working knowledge of Microsoft Office, including Excel and Outlook.
• Willingness to go beyond the job description.
• Showing empathy, assertiveness, tact and resilience.
• Self-motivated and taking ownership.
• Commercial awareness.
• Strong persuasion and problem-solving skill.
• Excellent customer service skills including clear communication, fast response, quick thinking.