Job Recruitment at Workforce Group, 29th April, 2019

Workforce Group - Our client is currently recruiting suitably and qualified candidates for the position below:     Job Title: Contact Center Agent Location: Lagos (Island and Mainland) Job Description

• He/She will be the liaison between the organization and its current and potential customers.
• He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

• HND/BSC in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills
• Must be Fluent in English and one other Language
• 1-3 years’ experience working in a related job role.
• Must be resident in Lagos.

• The main responsibility of Dispatch Riders involves delivery and pick-up of company’s documents and products via a motorcycle embarking on short journeys within the Lagos metropolis and it immediate environs and occasionally go outside Lagos.

• Transport and receive items quickly by motorcycle. Items can include packages, letter, legal documents or messages
• Collection of Deliveries and delivering of Mails and parcels
• Keeping record of daily visits in the vehicle log books.
• Keeping of motorcycle roadworthy
• Carrying out any other duties as directed by the Company.

• Minimum qualification of Senior Secondary School Certificate
• Must have Riders permit.
• 1-3 years’ experience working as a dispatch rider.
• Have the ability to read, write, follow guides, plan and learn routes
• Highly professional and able to work independently
• Ability to adhere to deadlines and work under pressure.