Job For Operations Unit Manager at 3Line Card Management Limited, 24th May, 2019

3Line commenced business with the primary aim of using technology to make financial services easily accessible to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We do this by being a one stop shop for electronic payments service. Our infrastructure processes transactions across multiple electronic channels. We focus on four key areas: Card scheme (FreedomCard), Transaction Switching & Processing, Agent & Branchless banking and bespoke electronic payment application development. We are recruiting to fill the position below:     Job Title: Operations Unit Manager Location: Lagos Job Descriptions

• Responsible for managing the day-to-day technical activities of the operations unit. The focus is on a strategic, tactical and short term operations management, which means that he or she is responsible for the development, design, operation, and improvement of the systems that create and deliver the firms’ products and services. Manage the relationship with our technical partners.
• The Operations Unit Manager must ensure synergy in the Operations, understanding that syncing work in the Operations department is pivotal to the overall success of the business.

• Execute principal strategic objectives for the company as it pertains to the Core Operations.
• Develop Operational plans and procedures.
• Establish policies in the operations department that promote company culture and vision.

• Oversee and manage weekly operations across all sub-departments.
• Prepare detailed reports, both current and forecasting for the management team.
• Manage company operational costs and introduce tactical initiatives to address theft and other losses.
• Adhere to legal business requirements and enforce compliance, taking action when necessary.
• Create operations program road map and ensure scope, schedule, and budget are established.
• Define project deliverable, milestones, and required tasks across the Operations Department.
• Forecast staffing, workload and performance results to meet business demands.
• Drive Company’s operating capabilities to exceed corporate objectives.
• Monitor and key performance metrics across all the sub-units in the operations department.
• Conduct issue and risk analysis identifying roadblocks, assessing them systematically and developing recovery plans.
• Assess and implement improved processes across all sub-departments.
• Build easy to replicate Standard Operating Procedures.

• Delegate responsibilities to ensure team heads grow as capable participants.
• Motivate team heads to meet or surpass operation goals
• Coordinate performance reviews for operations team members in a prudent manner.
• Employ various initiatives to coach team members to optimize their capabilities.

• Manage capital investment and expenses to ensure the company achieves investor targets relative to growth and profitability.
• Assist the CFO with financial projections and analyses of existing operations initiatives and policies.

• Strategic Planning and Business Development.
• Financial Analysis and Accounting Knowledge.
• Budgeting and Sales Experience.
• Complex Problem Solving - Able to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Time Management - Manage own’s time and the time of others.
• Critical Thinking - Able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Management of Material Resources - Ensure the appropriate use of equipment, facilities, and materials at all levels.
• Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - Gives full attention to what other people say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Management of Personnel Resources - Motivate, develop, and direct people as they work – able to identify the best person for a job.
• Project and Risk Management.
• Industry and IT knowledge.
• Leadership Skills.
• Public Speaking and Presentation Skills.
• Master’s degree in Business Administration.
• 6 years+ experience managing a complex enterprise’s human resources, finances, operations and strategies.
• Proven track record of outstanding performance in a previous complex enterprise.
• Hands on experience in fundraising, strategic planning and business development.
• Working knowledge of data analysis and performance/operation metrics.
• Working knowledge of IT/Business infrastructure and MS Office.