Jobs
Latest Job Vacancies at MTN Nigeria, 22nd May 2019
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant positions below:
Job Title: Analyst, Insurance Risk Management (Supervisory)
Location: Lagos
Job Description
- To process MTNN’s insurance claims and premiums, ensuring payment as at when due and keeping adequate records of such.
- Prepare schedules for premium payments.
- Prepare Policy renewal supporting documents
- Maintain electronic and hard-copy filing structure for all insurance related documents.
- Responsible for identifying best fit risk management measures that will make MTNN local policy risks acceptable to underwriters
- Implementing the risk management procedure in conjunction with relevant units and following up to ensure compliance
- Managing the claims experience between MTNN units or end users and Insurers and ensuring that claims are kept at acceptable ratios.
- Provide and analyze data for MTN Nigeria Insurance Budget; Review Budget Vs Actual and identify causative factor for variance.
- Articulates and participates in claims settlement and negotiation procedures; verification of Insurance offer to confirm its Conformity with the agreed contract terms.
- Prepare assessment basis for MTN Group Insurance Program for submission to Group
- Monthly analysis of Amortization Schedule and ensure accuracy of General Ledger
- Gathering relevant documentation for insurance claim processing and liaising with external parties on resolution of 3rd party claims
- Providing statistical information to [loss ratio, premium savings sum insured growth] to support recommendations to management
- Advise how new exposures are to be treated; whether as new covers or extensions to existing policy and makes recommendation to management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Normal MTNN working conditions
Experience & Training
Experience:
- 3 - 7 years experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Experience in Insurance Operations in an insurance company
- Vast knowledge of the Insurance Industry
Minimum Qualification
Job Title: Analyst, Customer Acquisition (Supervisory)
Location: Lagos
Department: S&D Sales Support & Financial Control
Employment Status: Permanent
Job Description
- To collate and analyse SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.
- Evaluate performance measured against SIM registration channel objectives in the following areas:
- Trade Partner and Sub – Trade Partner Environments
- Walk-in-Centres
- Mobile Lite
- Connect Stores and Connect Points
- Other Sim Registration Agents
- Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
- Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
- Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
- Prepare monthly, quarterly and year to date (YTD) measurement reports.
- Provide functional support to Customer Acquisition Manager
- Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention /Churn trends and activity plans.
- Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
- Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
- Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
Education:
- First Degree in Economics, Business Administration, Accounting or any related discipline
- Fluent in English
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization:
- project planning and reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage
Minimum Qualification
- B.A, B.Ed, B.Eng, B.Sc or HND
Job Title: Coordinator, Regional SHE (Supervisory)
Location: Nigeria
Job Descriptions
- To ensure the effective management of Risk whilst identifying, implementing, monitoring and ensuring control for mitigating hazard
- To ensure the MTNN SHE systems and processes are in compliance with relevant applicable laws and requirements
- To ensure the Safety of all Persons, company Asset, Environment and Reputation of the company within the SHE space
- Ensure strategic cost reduction and saving in Opex/ CAPEX
- Advice and Support MTN Regional Management and Staff On Results From Audits / Risk Assessments Related To The Following Areas: - Work Areas, Operation, Critical Jobs, Critical Tasks To Ensure Safe Working Environment At All Times.
- Conduct Regular Safety, Health And Environment Surveillance To Identify Hazards And Proactively Prevent Incidents.
- Develop And Review SHE Specific Targets for Regional Operation In Line With MTN SHE Annual Plan And Evaluate Contractor SHE Performance for the Region.
- Co-Ordinate SHE Audits On MTN Facilities And BTS Sites And Partners (E.G. MTNN Approved Hotels) And Contractor Sites To Monitor Compliance With Approved SHE Standards And/Or Relevant Local/International Legislations And Co-Ordinate Pre-Mobilization Audits For Clients Within Area Of Coverage.
- Participate Actively Through Provision Of Advice And Support During Regional Incident Investigation To Establish Root Cause, Cascade Lateral Learnings And Make Recommendations To Minimize Re-Occurrence.
- Monitor MTNN Contractors on SHE Issues and Ensure Compliance with MTNN SHE Policy Requirements.
- Produce Weekly Performance Report On The Regional SHE Activities To Support The Overall SHE Objectives And Quarterly Regional Performance Report.
- Participate In The Development And Review Of SHE Processes And Procedures By Ensuring That Documentations Are Done In Line With The Best Practices/Standards.
- Oversee and Coordinate All Activities Of Direct Reports And Ensure All Transactions And Administrative Documentation Is Recorded And Available For Business Use.
- Ensure timely resolution of all applicable/ relevant internal concerns within scope
- Investigate And Report On Notified SHE Related Complaints In Line With The Complaints Management System And Ensure That Customer Complaints Are Escalated And Effectively Resolved.
- Advise Management On Developments In Environmental Issues To Ensure Consistent Adherence To Local And International Legislations, Regulations And Standards.
- Effective customer management and customer satisfaction
- Periodically engage Regulatory/governmental agencies (FMEnv, NESREA, MDAs, etc) to ensure continual compliance
- Participate in conferences, seminars, public hearings etc
- Enhance SHE Awareness By Sending Out Quarterly Safety Health And Environmental Tips To Regional Staff And Contributing Articles To The SHE Bulletin.
- Review The Performance Of Individual Team Members And Complete Appraisals In Accordance With The Employee Performance Appraisal Procedures And Time Schedules.
- Coach And Train Direct Reports To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of Set Targets/Requirements And Increase Product Knowledge As Well As Identify Developmental Opportunities For Team Members.
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
- National Travel and a valid driver’s License
- Open plan office, Facilities, Sites, external engagements
Experience & Training
Education:
- First Degree in any Sciences or Engineering or Arts/Humanities
- MSc or MBA in relevant field will be an added advantage
Experience:
- 3 - 7 years relevant experience in SHE Management /Coordination
- Membership of Institute of Safety Professionals of Nigeria (ISPON), Nigerian Environmental Society (NES) or any other recognized HSE Organization
- Experience working in a medium organization
- Experience in Professional Safety, Health and Environment Functions, with good exposure/level of experience in HSE
- Proficient in MS Office Applications and other Microsoft tools
- Ability to use and understand SHE software tools and applications, and apply it to work
Training:
- Certifications in NEBOSH IGC, NISP Level 3, General HSE and any Environment related training will be an added advantage
- Internal Auditor certification in any of OSHAS18001, EMS and QMS
Minimum Qualification
- BA, BEd, BSc, BTech or HND
Job Title: Manager, Merchandizing
Location: Lagos
Job Description
- To formulate merchandising policies, procedures and coordinate merchandising activities among the different channels (wholesale, service centers, connects and business centres) and other distributors.
- Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Drive an increase in MTNN’s Net Promoter Score.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Establish, manage and maintain relationships with internal stakeholders and external partners and suppliers
- Oversee the design, development and implementation of hard, soft and SMGA merchandising elements and programs to support overall channel communication strategy.
- Develop and review continuously the asset tracker based solution to track visibility level vis-à-vis competitors and ensure development of unique look and feel for retail and wholesale channels.
- Monitor, measure effective usage of Merchandise and Visibility materials while ensuring optimal deployment of materials to the regions.
- Liaise with Marketing and other relevant department to proffer below-the-line materials for promotional activities and ensure visibility goals are achieved.
- Ensure adherence to cost efficiency and quality standards set in brand architecture guidelines within the trade.
- Evaluate systems and processes and prepare timely reports to Senior Management regarding appropriate policies, procedures and operating practices; as well as competitor activities.
- Ensure communication of timely and accurate instructions to POS warehouse and conduct periodic process management checks.
- Understand statutes and regulations related to business operations in Nigeria and the telecommunications sector.
- Identify the merchandising requirements within the different channels/potential points of sale (wholesale, Retail, service centers & connects, business centers) and coordinate the implementation of design, production, supply and deployment.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Condition:
- Normal MTNN working conditions
- National travel May be required to work extended hours / weekends
Experience & Training
- Minimum of 3 years post degree Fluent in English Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others Experience working in a medium to large organization Hands-on experience with budgeting, conceptual development, and displays is required.
- Experience in brand management, specialisng in Merchandising
- Experience with the launch of new products
Minimum Qualification
- BA, BArch, BEd, BEng, BSc, BSc, BTech or HND.
Job Title: Engineer, Performance Management Systems (Supervisory)
Location: Lagos
Employment status: Permanent
Department: Network Performance and Quality
Detailed Description
- Responsible for the administration of mtnn performance monitoring tool maps. To ensure integrity of performance data coming from the nodes. Statistical analysis of network data. Vendor supplied planning applications and the maintenance, support and upgrades thereof.
- Provision of technical support on performance tools for daily operations. Vendor management to enable end to end support of the performance tool.
- To provide dashboards and reports to enable the business make accurate decisions.
- To support all the application components, providing performance related guidance and ensure mtnn is getting the best use out of the tools. The job also requires responsibility of the security of data and the infrastructures in which the applications are hosted.
- Broad knowledge base of applications and business processes for application support
- Good knowledge of structured query language (sql)
- User requirements analysis standards and methods
- User access levels for security administration
- Technical environment that influences application performance
- Company mission, policies and procedures
- GSM global standards for network performance and quality
- Develop a sound understanding of new/existing performance tools
- Review and assist in evaluating applications and solutions ensuring alignment with requirements and specifications
- Provide support and deliver query requests to/from performance tool users.
Job Condition
- Normal mtnn working conditions
- May be required to work extended hours
- Work within a multicultural, diverse and dynamic start-up environment.
- Additional working time and weekend work may be required.
Experience & Training
Education:
- First degree in Electrical/Electronics or Computer Science or related discipline.
Experience:
- Minimum of (3) years RF experience with a gsm or wireless telecomm operator
- Experience working in a multi-vendor network
- Application administration within the telecommunications sector
- Experience with Ericsson, huawei and zte equipment will be desirable
- Technical report writing experience & excel
- Strong big data and sql skills required.
Training:
- Training on network architecture
- Working knowledge of gsm and umts /lte network
- Training on vendor equipment and software
- Specific training on functional business processes.
Minimum Qualification
Job Title: Accountant, Tax (Supervisory)
Location: Lagos
Department: Financial Reporting / Tax, Insurance
Employment status: Permanent
Job Description
- To coordinate and report on all tax related activities in MTNN
- Assist in dealing with tax issues relating to related party transactions, international/cross border transactions and Transfer Pricing documentation and compliance
- Assist in reviewing contracts and agreements for tax impacts
- Compute monthly and annual corporate tax and ensure proper provisioning
- Deferred tax: Ensure balance sheet approach of deferred tax is reconciled with income statement approach
- HFM Tax Computation Input to MTN Group Tax
- HFM Tax Cash flow and Deferred Tax Input to Management Reporting
- Income Tax Variance Analysis Reports and Trends
- Provide support in advising on tax impact of business transactions and strategy
- Review the tax impact of IFRS adjustment as they relate to the financials
- Assist in informing or educating other divisions on tax related issues through strategy documents, PPP, and Capacity building workshops
- Proactively provide support in advising the business on recent tax laws and impact on the business operations
- Maintain systems and strategies to ensure updated PPPs for CIT, PAYE, CGT and VAT. This will include normal CIT, VAT on normal operations, VAT on imported services, VAT on assets disposed, PAYE compliance, WHT on receivables and reimbursable expenses as well as CGT on disposals
- Provide support in dealing with external tax queries from MTN Group
- Direct Tax Reporting and Planning
- Coordinate tax aspect of Half year review, Hard close audit and Full year statutory audit
- Assist in preparation of Board Papers Submission on tax related matters
- Provide Tax schedules and Group Tax Reports
- Alignment of tax reporting to financial reporting
- Tax Review of Company Budget, Business Plan and Quarterly Forecast
- Tax computation and provisioning for XS BROADBAND and any other subsidiary
- Assist in dealing with BRM and Internal audit request and issues
- Indirect Tax Administration, Reporting and Compliance
- Filing tax returns and Remittance of VAT on Normal Operations, VAT on Foreign Services, VAT on Proceeds from disposal of fixed assets, WHT on Local and Foreign Transactions and WHT Management (Receivables and Payables credit notes)
- Response to transactional tax queries and tax issues raised by departments within the business
- Annual review of PAYE Tax Computation before return is filed by the Salaries Unit
- Ensure adherence to business intentions and guidelines. E.g. the five year accounting presentation format.
- Compute and file all federal, state, local, sales, and other tax returns including related reports to ensure MTNN’s compliance with all tax laws and regulations
- Maintain complete and well organized work papers and business records for tax purposes.
- Reconcile tax-related general ledger accounts and assist the Senior Tax Accountant with special projects on need basis.
- Prepare income tax provisions for each period.
- Keep record of all tax transactions and related balance sheet activity for tax and audit purposes.
- Ensure proper filing system.
- Supervise dealing with external tax queries from FIRS, SBIRs and Vendors
- Prepare audit support data for external auditor use
- Coordinate tax operations of XS Broadband, MTNF and any other subsidiary
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
- Occasional traveling may be required
Experience & Training
Education:
- First Degree in any related discipline
- Fluent in English
- Possession of a professional accounting qualification e.g. ACCA or ACA. ACIT will be an added advantage.
Experience:
- 3-7 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Experience in tax administration
- Experience in tax audits
Training:
- International Accounting Standards
- Contemporary Tax Legislation (Local & Global) Emerging tax laws
Minimum Qualification
Job Title: Project Manager
Location: Lagos
Employment status: Permanent
Department: Info Systems - Service Delivery
Job Description
- To Plan, Manage The Capex Execution And Reporting, Manage And Allocate Resources For The Execution Of IS Projects In Line With The Needs Of All Business Units In The Organization And MTN N Business Plan.
- Support The Shareholder Return Strategy By Developing And Implementing Information Systems Processes That Are Aligned To Achieving All Elements On The Business Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions).
- Participate In The Review Of Business Processes (Headcount, Process Optimisation, Etc.), To Drive Efficiency Gains To Ensure At Least 5% Reduction In Divisional Budget Year-On-Year.
- Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.
- Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.
- Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity, Including Perfect 10 Project.
- Drive An Increase In MTNN’s Net Promoter Score.
- Constitute Project Team Including Steering Committee And Communicate Roles And Responsibilities, Project Expectations, Scope, Deliverables, Milestones And Resources To All Stakeholders Including Team Members
- Track And Document Changes Project Scope, Identify Potential Crises, And Devise Contingency Plans And Update, Prepare, Forecast And Distribute Project Status Reports To Stakeholders.
- Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
- Maintain Effective Working Relationships With Internal And External Suppliers.
- Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience.
- Carry Out Feasibility Studies In New Business Initiatives And Develop Project Charter, Identifying Project Scope, Expectations, Objectives, Risks, Approach And Deliverables With Senior Management And Stakeholders, To Support Business Goals.
- Develop Detailed Work Plans And Identify Project Deliverables And Ensure All Projects Are Well Defined In Terms Of Detailed Project Deliverables, Milestones And Time Frames.
- Deploy And Manage Resources Effectively For The Successful Execution Of IS Projects, Securing The Release Of Project Required Resources Including Project Staff And Financial Resources.
- Review Issues And Problems In Relation To Projects, Deal With Vendors And Administer Contracts And Identify Project Risks, As Well As Recommend Actions To Mitigate Risks. Assist In Evaluating, Tracking And Managing The Development And Performance Of Team Members, To Ensure Productivity And Achievement Of Business Results.
- Close Out Project Ensuring All Resources Are Accounted For And Released Appropriately.
- Compile Lessons To Learn For Use By Project Teams In Execution Of On-Going And Future Projects And Participate In Post Project Delivery Review.
- Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
- Coach And Train The Team To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of Set Targets/Requirements And Regularly Review Their Training Needs.
- Review Performance Of Individual Team Members And Complete Appraisals In Accordance With The Employee Performance Appraisal Procedures And Time Schedules.
Job Condition
- Normal MTNN Working Conditions
- May Be Required To Work Extended Hours
Experience & Training
Experience:
- 6-13 Years’ Experience Which Includes:
- Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience In Supervising/Managing Others
- Experience Working In A Medium To Large Multinational Organization
- Formal Project Management Experience In A Telecommunications Business Environment Or In A Customer Care & Billing Systems (CC&BS) Or An Enterprise Resource Planning (ERP) Systems Environment
- Proven Experience In Managing Large Scale Digital Projects And Solutions Across Complex, Trans-National , Cross-Functional Program And Channels
- Experience Of Facilitating Project Coordination And Managing Expectations Across Internal, 3rd Party And/Or Client Teams According To Project Requirements And Work Streams From Kick Off To Deployment
- Risk Management Prior To And During The Project Execution, Managing Risks Within Project Timelines, Budgets And Quality
Training:
- International Certification In Project Management
- Technology Seminars/Workshops
- Leadership Development Programs
- Problem Solving And Root Cause Analysis Techniques
- General Management Skills
Minimum Qualification
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 30th May, 2019.
MTN Nigeria Communications Limited (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
